Create Sites

How to Create and Manage Individual Campsites

Setting up individual campsites is a fundamental part of campground management. Each site needs proper configuration to ensure accurate availability, appropriate pricing, and clear information for potential guests. This guide will walk you through creating and configuring individual campsites in your management system.

Accessing Site Management

Current Navigation

From Dashboard:

Click on “Settings->Site Settings->Sites” in your current dashboard

Site Overview

Once in the Sites section, you’ll see:

Complete listing of all existing sites
Site details and current configurations
“Create Site” option for adding new sites

Creating a New Site

Step 1: Use Site Templates (Recommended)

Load from Template Option:

Look for “Load from Template” at the top of the create site form
Strongly recommended to use templates to avoid re-entering repetitive information
Templates save time and ensure consistency across similar sites
Watch the templates video if you haven’t set up site templates yet

To use a template:

Select “Load from Template”
Choose the appropriate template for your site type
Click “Load Template”
Template will pre-fill most site settings for you

Step 2: Basic Site Information

Site Number/Name

Enter a unique site identifier (most campgrounds use numbers)
Examples: “12”, “A-5”, “Riverside-1”
Avoid duplicating existing site numbers
Choose a logical numbering system for easy navigation

Site Description

Write a clear, helpful description of the site
Include important details about location, features, or special characteristics
Examples: “Shaded site near playground”, “Waterfront with dock access”

Step 3: Site Images (Critical for Bookings)

Upload Multiple Photos:

Use the site gallery to upload as many images as possible
Quality matters less than quantity – don’t worry if photos aren’t “glamorous”
Guest feedback emphasizes the importance of seeing actual site conditions

Important Images to Include:

Overall site view showing size and layout
Shade conditions (morning and afternoon if different)
Proximity to facilities (bathrooms, playgrounds, roads)
Utility connections and hookup locations
Site boundaries and neighboring sites
Access points and parking areas

Why Images Matter:

Guests want to know about shade availability
Help guests avoid high-traffic areas if they prefer quiet
Reduce booking mismatches and cancellations
Increase guest satisfaction through accurate expectations

Step 4: Map Placement

Interactive Map Selection:

Blue glowing spots indicate available map positions
Black outlined spots are the site assigned to this Site
Click on your desired location on the campground map

Step 5: Pricing and Categories

Pricing Model

Select the appropriate pricing model for this site
Different sites can have different pricing models
Watch the pricing model video if you need help setting up pricing
Consider factors like site size, amenities, and location

Site Types (Optional)

Choose relevant site type categories if you’ve created them
Site types are for organization and search purposes only
Don’t affect pricing or availability – purely categorization
Examples: “Waterfront”, “Premium”, “Standard”, “Group Sites”
Help guests filter and find sites that meet their preferences

Step 6: Availability Settings

Camp Admins Only Option

Check this box for sites you want to control manually
Use for overflow sites that shouldn’t be automatically bookable
Emergency or special-use sites that require staff approval
Generally keep unchecked to maximize self-service bookings

Best Practice: Keep as many sites available to campers as possible to reduce phone calls and administrative work.

Step 7: Physical Site Specifications

Site Dimensions

Length: Enter the usable length for RVs/trailers
Width: Site width for setup space
Accurate measurements help prevent booking problems

Camping Unit Restrictions

Minimum/Maximum Nights: Set if this site has special stay requirements
Number of Camping Units: How many RVs, tents, etc. can fit
Types of Camping Units: Check all applicable (RVs, tents, trailers, etc.)
Maximum Guests: Set occupancy limits for the site

RV-Specific Settings

Maximum RV Length: Longest RV the site can accommodate
Pull-Through: Check if RVs can drive straight through
Accessibility: Mark if site meets accessibility requirements

Step 8: Utility and Amenity Configuration

Water and Sewer

Water availability: Check if site has water hookup
Sewer connections: Mark if site has sewer hookup
Specify connection types if your system allows

Electrical Service

Select electrical amp level: 15-amp, 20-amp, 30-amp, 50-amp
Choose “None” for tent-only sites without electrical
Multiple options if site has various electrical connections

Step 9: Finalize and Create

Review All Settings

Double-check site number for uniqueness and accuracy
Verify map placement matches physical location
Confirm all amenities are accurately marked
Review restrictions and occupancy limits

Create the Site

Click “Create Site” to save your configuration
System will validate all required fields are completed
Site becomes immediately available for booking (unless marked admin-only)

Best Practices for Site Management

Consistency and Organization

Numbering Systems

Use logical, sequential numbering for easy navigation
Consider area-based numbering (e.g., A1-A20, B1-B30)
Avoid gaps in numbering when possible
Document your numbering system for staff reference

Template Usage

Create templates for common site types before adding individual sites
Update templates when you discover better configurations
Use consistent descriptions and amenity selections

Guest Experience Focus

Detailed Descriptions

Highlight unique features of each site
Mention potential drawbacks honestly (near road, limited shade)
Include seasonal variations (morning sun, afternoon shade)

Comprehensive Photos

Regular photo updates to reflect current conditions
Seasonal photos if site conditions change significantly
Multiple angles to give complete site picture

Operational Efficiency

Self-Service Optimization

Keep most sites available for online booking
Reserve admin-only status for truly special circumstances
Clear site information reduces customer service calls

Regular Review

Quarterly site audits to ensure information accuracy
Update photos at least annually
Review and adjust pricing models based on demand

Troubleshooting Common Issues

Site Creation Problems

Missing Required Fields

Ensure site number is unique and entered
Verify pricing model is selected
Check that map position is chosen

Map Placement Issues

Refresh the page if map doesn’t load properly
Verify no other sites are assigned to desired location
Contact support if map functionality isn’t working

Post-Creation Adjustments

Editing Existing Sites

Access site list and click on site to edit
All settings can be modified after creation
Changes take effect immediately for new bookings

Moving Site Locations

Map positions can be changed in site edit mode
Existing bookings not affected by location changes
Update site photos if moving to different location

Summary

Creating well-configured individual sites is essential for smooth campground operations and guest satisfaction. The key to success is using templates for efficiency, providing comprehensive and accurate information, and regularly maintaining your site data.

Key points to remember:

Use site templates to save time and ensure consistency
Upload multiple photos – quantity matters more than quality
Write helpful descriptions that set accurate expectations
Configure utilities and restrictions accurately to prevent booking problems
Keep sites available for self-service booking whenever possible
Use logical numbering systems for easy navigation
Review and update site information regularly to maintain accuracy

Properly configured sites reduce customer service inquiries, improve guest satisfaction, and help maximize your campground’s booking potential through accurate, detailed site information.