You can reach us by phone at +1 (301) 591-4373, by email at [email protected], or by submitting a support ticket. You can also fill out the contact form on our contact page. Live chat is available on support.glimmernet.com and glimmernet.com when we’re online.

Glimmernet offers a wide range of payment options including credit and debit cards, ACH, wire transfer, and digital payments via Zelle, Venmo, PayPal, and Wise. We accept USD, GBP, and EUR, and additional currencies may be available on request.

Visit our payments page for full details or email [email protected] with any questions.

We’d prefer you didn’t mail us a check in 2026, but we’ll take it if you really must. 🙂

Submit a support ticket and we’ll get it sorted.

Our core business hours cover US East Coast and Central European time zones, but we’re not the kind of shop that shuts down at 5pm. If something urgent comes up outside of normal hours, submit a ticket with as much detail as possible and we’ll get on it.

Cookie consent notices are included as part of our automated privacy policy solution. If you already have a solution in place and need help configuring it, submit a ticket and we’ll help you get it set up correctly.

Glimmernet offers an automated privacy policy solution written by attorneys that covers your privacy policy, terms of service, cookie consent, and more. It updates automatically when laws change so you never have to think about it again. Schedule a compliance consultation to get started.

PCI DSS compliance is required for any business that accepts, processes, or stores credit card payments online. The process involves completing a self-assessment questionnaire, running vulnerability scans, and in some cases working with a qualified assessor. It’s more involved than it used to be and the requirements keep growing. Glimmernet can walk you through the process — get in touch to talk through where you stand. It’s also worth understanding how merchant processing fees tie into your overall compliance picture.

Start with our automated privacy policy solution, which handles the website-facing side of GDPR including privacy policies and cookie consent. For organizations that need to go deeper — data processing agreements, data flow mapping, breach response procedures — we work alongside your legal team or can refer you to qualified counsel. Schedule a compliance consultation and let’s figure out where you stand.

Great question — and one worth understanding before you hand over access to anyone. The short answer is that it lets us do our job quickly and securely without you needing to be available every time something needs to change. We have a full explanation in our article on what delegate access is and why we need it.

Yes. We can help with the initial setup, DNS configuration, and making sure everything is pointed correctly so your email works the way it should. Open a ticket and let us know where you are in the process.

DKIM (DomainKeys Identified Mail) adds a digital signature to your outgoing email that receiving servers use to verify the message hasn’t been tampered with in transit. It works alongside SPF to improve deliverability and protect your domain from being used in phishing attacks. Setting it up requires adding a TXT record to your DNS — the specific record comes from your email provider. Submit a ticket and we’ll get it configured.

SPF (Sender Policy Framework) is a DNS record that tells the internet which mail servers are authorized to send email on behalf of your domain. Without it your email is much more likely to land in spam or be used for spoofing. Setting it up requires adding a TXT record to your domain’s DNS. Submit a ticket and we’ll take care of it.

This is almost always a DNS configuration issue. Properly configured SPF, DKIM, and DMARC records tell receiving mail servers that your email is legitimate and significantly reduce the chances of it landing in spam. We handle this as part of our email setup process. If you’re already set up and still having issues submit a ticket and we’ll dig in.

Who does Glimmernet recommend for email hosting?
We recommend Microsoft 365 for most businesses as it’s reliable, secure, and integrates well with the tools most businesses already use. For organizations with stricter privacy requirements or a need for end-to-end encryption, privacy-focused providers like Proton Mail are worth considering. We work with whatever you have — Google Workspace, Zoho, or anything else. If you’re not sure what’s right for your business get in touch and we’ll help you figure it out.

Email hosting is a full-time job in its own right — deliverability, spam filtering, uptime, storage, mobile sync, and compliance all require dedicated infrastructure and expertise. Rather than offer a mediocre email product, we focus on what we do best and recommend purpose-built solutions like Microsoft 365. You get better email, and we get to focus on keeping your website running. For the full story see our article on why we don’t offer email hosting.

Yes. You can reach us by phone at +1 (301) 591-4373 during business hours. Live chat is available on support.glimmernet.com and glimmernet.com when we’re online. For all issues — including urgent ones — submitting a ticket is the best way to reach us. It creates a record, gets routed to the right person, and makes sure nothing falls through the cracks.

Delegate access lets Glimmernet manage technical settings on your domain — like DNS records — without you having to share your login credentials. It’s more secure than sharing a password, and it means each person managing your account can have their own individually secured login. We use it to manage things like pointing your domain to the right server, setting up email authentication records, and configuring Cloudflare. You remain the owner of your domain at all times. See our domain management articles for instructions specific to your registrar.

Delegate access gives Glimmernet permission to manage specific settings on your domain — like DNS records — without affecting ownership. A domain transfer moves the domain from one registrar to another and can change who owns it. We only ever need delegate access, never a transfer. If anyone ever asks you to transfer your domain to them rather than simply granting access, that is a red flag. See our domain management articles for more detail.

Yes. We can set up a custom status page showing the uptime and performance of your sites. If you’d like to keep it private it can be password protected. Open a ticket to get one set up.

Yes. Most sites are backed up daily, and sites with frequently changing data – like eCommerce or membership sites – are backed up hourly. We typically keep daily backups for a week, weekly backups for a month, and monthly backups for a year, giving you up to 365 days of restore points. And restoring from a full backup isn’t always necessary as we can often roll back individual pages or trace through a changelog to figure out exactly what changed. Submit a ticket if you need help undoing something.

Yes. Uptime monitoring is included with hosting. You can also get a more detailed view of your site’s performance and history through UptimeVision.

We don’t sell domains directly, but we can help you figure out where to register one. When it comes to managing your domain, we can work with virtually any registrar — as long as we can get access to it, we can manage it. Some of the more common registrars we work with include GoDaddy, Namecheap, Network Solutions, Cloudflare, and Gandi, but we’re not limited to those. See our domain management articles for more information.

Yes. It doesn’t matter to us what the TLD is — .com, .co.uk, .io, .org, or anything else. If you have a domain and need help managing it, we can help.

Please don’t. We already have caching configured at the server level, and installing a caching plugin on top of that is one of the most reliable ways to break things in ways that are surprisingly hard to diagnose. If your site feels slow, submit a ticket and we’ll figure out what’s actually going on.

Honestly, we usually fix it before you notice. Our monitoring catches most issues automatically and we get to work right away. If something does affect your site you’ll hear from us. For urgent issues submit a ticket with as much detail as possible and we’ll get on it.

Your site is yours and we’ll help you migrate it wherever you’re going. That said, once you leave you’ll be on your own for quite a few things we handle quietly in the background such as uptime monitoring, security scanning, daily backups, domain expiration monitoring, SSL renewals, transactional email, and premium plugin licenses, among other things. If you’re thinking about leaving, open a ticket and let’s talk first. There might be a better solution.

For managed WordPress hosting we have servers in dozens of locations across North America, Europe, Asia Pacific, South America, and Africa and we’ll recommend the best location based on where your audience is. For application hosting we typically run on Azure but can support other infrastructure depending on your stack. Get in touch and we’ll figure out the right fit.

No. Giving Glimmernet access to your domain registrar or DNS settings does not transfer ownership of your domain. You remain the registered owner at all times. As a general rule you should never transfer ownership of a domain to a web developer or hosting company — whoever owns the domain controls it. See our domain management articles for more detail on what delegate access means and exactly what we need from you depending on where your domain is registered.

Yes — and we’re not just saying that. Brute force attacks on WordPress login pages are extremely common. Attackers use automated tools that can try thousands of username and password combinations in minutes, and if your credentials have ever been exposed in a data breach — which is more common than most people realize — your password may already be in their hands. Two-factor authentication stops them cold even if they have your password. If your site processes payments, stores customer data, or runs a membership program it’s not optional — it’s a requirement. For every other site it’s one of the simplest and most effective security measures you can take. See our article on how to set it up.

Yes, in most cases. For sites we host, security operates at multiple levels — server-level hardening, a web application firewall (WAF), and Wordfence at the WordPress level, which provides a firewall, malware scanner, and login protection. We also configure two-factor authentication for administrator accounts — see our article on enabling 2FA in Wordfence for details. If you have questions about security on a specific site open a ticket and we can walk you through what’s in place.

See our step-by-step article on enabling 2FA in Wordfence. You’ll need your phone handy to set it up — the process takes about five minutes.

Common signs include unexpected redirects, pages you didn’t create, a sudden drop in search rankings, your browser flagging the site as unsafe, or your hosting provider sending a malware alert. If anything feels off, submit a ticket and we’ll take a look. If your site is hosted with us we’re scanning it regularly and will flag anything suspicious.

Don’t panic, but don’t ignore it either. Don’t log in, don’t change anything, and don’t take the site down — leave it as-is so we can assess what happened. Submit a ticket right away with as much detail as possible about what looks wrong. If your site is hosted with Glimmernet we’re already scanning it and may already be aware. If you’re not currently a Glimmernet customer and your site has been compromised, get in touch — cleaning up hacked sites and moving them to a more secure environment is something we do regularly.

Ignore it. There are a lot of scams targeting domain and SSL owners — fake renewal notices, urgent warnings about expiring certificates, and official-looking invoices from companies you’ve never heard of. We have articles on some of the more common ones, including MySafeDomain and Domain Name Services. If you’re unsure whether something is legitimate, forward it to [email protected] and we’ll take a look before you click anything or make any payments.

If your site is hosted with Glimmernet this is a rare occurrence — our server-level security, WAF, and Wordfence monitoring make it very difficult for attackers to get a foothold. That said, nothing is bulletproof. If you suspect something is wrong, submit a ticket immediately. Don’t log in, don’t change anything, and don’t take the site down — leave it as-is so we can assess what happened. The sooner we know the faster we can contain it.

If you’re not currently a Glimmernet customer and your site has been compromised, get in touch — cleaning up hacked sites and moving them to a more secure environment is something we do regularly.

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For custom application development, yes — we work with a range of stacks and platforms. For general website work we focus on WordPress. See our application development page for more details.

The simplest option is to use the embed code provided by your donation platform — most platforms like PayPal, Stripe, GoFundMe, or DonorBox provide a button or widget you can drop onto any page. That works fine, but it typically sends donors off to a separate page to complete the transaction.

If you want a smoother experience where donors never leave your site, that’s something we can build for you. A fully integrated donation flow keeps your branding consistent, builds trust, and generally results in higher completion rates. The right approach depends on your payment processor or donation platform, so get in touch and let us know what you’re working with and we’ll figure out the best solution.

Adding eCommerce to a WordPress site isn’t something we’d recommend doing on your own — there are payment gateways, security requirements, PCI compliance considerations, and a lot of moving parts that need to be configured correctly. It’s also worth understanding how merchant processing fees work before you get started. We build eCommerce sites on WordPress using WooCommerce and can handle everything from product setup and payment processing to shipping configuration and ongoing maintenance. Get in touch or see our eCommerce website design page for more details.

Don’t keep clicking around trying to fix it as that can sometimes make things worse and give us more logs to dig through. Submit a ticket right away and describe what you did and what you’re seeing now. If your site is hosted with us we have backups going back up to 365 days, so in most cases we can get you back to where you were quickly. The sooner you let us know the easier it is to sort out.

Before you install anything, open a ticket and let us know what you’re trying to accomplish. We may already have a license for the plugin you need, and we’ll know whether it’s compatible with your current setup. Installing the wrong plugin – or a poorly maintained one – can cause conflicts, slow your site down, or create security vulnerabilities. It’s a quick conversation that can save a lot of headaches.

Every site we build is fully responsive, so it should adapt correctly to any screen size. That said, new devices, screen resolutions, browsers, and operating system updates can occasionally cause display issues that weren’t there before. It’s also worth noting that very large monitors and high-resolution displays can sometimes present layout issues that look fine on a standard screen.

If something looks off on any device, submit a ticket and let us know what device, screen size, and browser you’re using and we’ll take a look.

Site slowdowns can have a lot of causes — a recent plugin update, an increase in traffic, a bloated database, a theme issue, or something at the server level. Don’t just start deactivating things. Submit a ticket and describe what you’re noticing — when it started, which pages are affected, and whether anything changed recently. We’ll dig in and figure out what’s going on.

Hold off and let us handle it. Plugin updates can occasionally break things – a theme conflict, a compatibility issue with another plugin, or a change that affects your site’s functionality. We test updates before applying them and keep an eye out for anything that looks risky.

Our management system keeps us informed when updates are available and we work through them as soon as we’ve tested them – so most of the time you don’t need to do a thing. We love hearing from you, but please don’t submit a ticket every time you see an update available otherwise we’d never sleep!

If an update is urgent or you need the new functionality from a major release right away, then absolutely submit a ticket and let us know.