About SumTotal mySupport
The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application. mySupport app is now available for all our Designated Support Contacts. Key features include: - Aggregated...
The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application. mySupport app is now available for all our Designated Support Contacts. Key features include: - Aggregated key support metrics, such as resolution time, backlog and age - Immediate Information arranged as Need to Do, Need to See and Need to Know - Escalation and prioritization status and progress - Use with Salesforce mobile app to see or update Case details (Internal Users) - Upcoming deployment and maintenance schedules and status - Outage notifications and status updates Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.
Version History Updated: One Search to find what you need Keep up with your SumTotal Learn Assignments Click to Call – Skip the IVR and get connected to Support, quickly! Get Notified on the phone about events and incidents 3.0 08/29/2019 Bug Fixes and Screen changes . Fixed scroll issues and data consistency issues Internal User UI changes . Added Availability report views for Internal users 2.2 05/01/2019 With this mySupport update you can.. - Create new case - View an existing case - Post comment to a case - Request for prioritization 2.1 09/06/2018 Improved User Interface Available for all our customers Added functionality for Internal Users 1.1 07/31/2018 1.0 05/02/2018
Previous Versions
Here you can find the changelog of SumTotal mySupport since it was posted on our website on 2023-09-04 21:28:54.
The latest version is 3.0 and it was updated on 2026-06-23 16:37:40. See below the changes in each version.
SumTotal mySupport version 3.0
Updated At: 2026-06-02
Changes: Version History Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents 3.0 08/29/2019 Bug Fixes and Screen changes
. Fixed scroll issues and data consistency issues
Internal User UI changes
. Added Availability report views for Internal users 2.2 05/01/2019 With this mySupport update you can..
- Create new case
- View an existing case
- Post comment to a case
- Request for prioritization 2.1 09/06/2018 Improved User Interface
Available for all our customers
Added functionality for Internal Users 1.1 07/31/2018 1.0 05/02/2018
SumTotal mySupport version 3.0
Updated At: 2019-08-29
Changes: Aug 29, 2019
Version 3.0
Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents
SumTotal mySupport version 3.0
Updated At: 2019-08-29
Changes: Updated:
One Search to find what you need
Keep up with your SumTotal Learn Assignments
Click to Call – Skip the IVR and get connected to Support, quickly!
Get Notified on the phone about events and incidents
Disclaimer
Official App Store Link
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