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Business Intelligence

Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with business intelligence for contact centers. Put insights to action in a secure, AI-powered platform.

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Speech & Text Analytics

Surface real-time insights, anomalies, and signals from every customer interaction with GenAI powered speech, text, and sentiment analysis.

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Real-Time Agent & Supervisor Assist

Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities.

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Quality Monitoring

Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring.

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Workforce Management

Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor.

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