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Clear answers for the most common questions

Getting Started & Onboarding

To get started, you will need to complete an online application form. After the application is submitted and approved by Strictly, you will need to activate your new account.

You can submit and activate new merchant accounts in just minutes with our streamlined workflows.

No, Strictly offers transparent pricing with no hidden costs, setup fees, or monthly platform charges. You can bring in unlimited merchants and users with zero base fees.

Surcharging Explained

An additional fee (“Checkout Fee”) added to cover the cost of credit card transactions.

Register with card brands, notify your processor, and review your state’s rules.

No. Only credit cards can be surcharged—even if a debit card is run as “credit.”

Yes. It cannot exceed your cost of acceptance or 3%.

Yes. Signage is required at the point of sale, and the fee must appear as a separate line on the receipt.

No. Some states prohibit surcharging. Rules depend on your business location.

No. A convenience fee is for non-standard payment methods (e.g., paying online for movie tickets).

Chargeback & Fraud Prevention

We use 3-D Secure (3DS), Address Verification Service (AVS), and CVV2 to block fraudulent transactions.

An extra layer of security for card-not-present transactions, requiring identity verification.

 It matches the billing address provided with the card issuer’s records.

 The 3–4 digit security code that confirms the card is physically present.

Payouts & Account Management

We offer same day funding for credit and debit transactions, which helps improve your cash flow and working capital management.

You can manage your business accounts and monitor your funds through the online Strictly Merchant Portal. Enterprise clients with multiple locations can benefit from centralized management, location-specific reporting, and consolidated settlement options.

Yes, our platform offers a centralized dashboard for managing multiple merchant locations. It is engineered specifically for larger customers with a national multi-location presence.

You will receive support from industry experts and a dedicated account manager tailored to your business goals , not a generic call center. For Enterprise clients, we offer technical support with guaranteed SLA response times.

POS Lending

Once a customer's credit is approved and the transaction is finalized, merchants can typically expect to receive the full funds from the settlement within 48 hours. This protects your cash flow, as you don't have to wait for the customer to complete their installments.

No. The entire process, from the instant credit application to managing the customer's payment plans, is handled by the financing provider. Your role is simply to offer the option at checkout; you carry none of the lending risk.

Strictly's POS Lending solution is designed as an embedded financing option that integrates seamlessly into your existing checkout workflow, whether it's in-store at a terminal or online through your E-Commerce site.

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General Inquiries

General Inquiries

Email: [email protected]
Phone: 1-800-449-0079

Customer & Technical Support

Customer & Technical Support

Partner Assistance

Partner Assistance

Hours

Monday–Friday,
9:00 am – 5:00 pm (EST)