Refund Policy

At StorePlugin, we work hard to ensure our plugins deliver reliable performance and long-term value. If you experience any issue that prevents the plugin from working as advertised, our support team will do their best to resolve it promptly. If we are unable to fix the problem, you may request a refund under the guidelines below.

Eligibility for a Refund

You are eligible for a full refund if:

• The plugin does not function as described on your website, and our support team is unable to resolve the issue after reviewing it.
• You purchased the plugin within the last 14 days.
• The plugin contains a confirmed security issue or critical bug that cannot be fixed in a reasonable timeframe.
• You purchased the item but have not yet downloaded the product files.

Note: Payment processing fees may be deducted during refund issuance.

Situations Where Refunds Are Not Provided

A refund will not be issued in the following cases:

• You no longer want the item after downloading it.
• The plugin does not meet your personal expectations, but functions as described.
• You purchased the plugin by mistake.
• You changed your mind or decided not to use the plugin.
• You lack the technical knowledge required to use or configure the plugin.
• You request a refund without providing sufficient information to validate a technical or functional issue.

We strongly recommend checking our live demos and documentation before purchasing to ensure the product fits your needs.

Support Before Refund

If you encounter a bug or functionality issue:

1. Please contact our support team first.
2. We will investigate the issue and attempt to fix it.
3. If the problem cannot be resolved, we will approve your refund request.

Our support team is committed to assisting you with configuration issues, bug fixes, and general product guidance.

Refund Window

• Refund requests must be submitted within 14 days of the original purchase date.
• No refunds will be processed after the 14-day period.

License Cancellation Upon Refund

By accepting a refund:

• Your product license becomes immediately invalid.
• You must stop using the plugin and remove it from your website.

Renewal Refund Policy

To ensure transparency, we send a renewal reminder email 30 days before your subscription renews. If you do not wish to renew, you must contact us before the renewal date to cancel your subscription.

If your subscription renews automatically and you request a refund after the renewal has already been processed, the following will apply:

• A refund can be issued within 14 days of the renewal payment.
• A 20% administrative fee will be deducted to cover processing time and unrecoverable payment gateway fees.
• After 14 days from the renewal date, renewal payments are non-refundable.

This policy helps us cover mandatory payment processing charges and administrative overhead while still offering flexibility to our customers.

Right to Decline Refunds

StorePlugin reserves the right to reject any refund request if:

• The refund reason does not meet our eligibility criteria.
• The request appears to be abusive, fraudulent, or intentionally misleading.

How to Request a Refund

To request a refund, please contact us through our support channel with:

• Your order ID
• The email used during purchase
• A clear description of the issue you encountered

Our team will review your request and respond as soon as possible.