Identified - On Monday, March 16, we are migrating our Brands Statuspage to a unified Rithum Statuspage. After this date, all traffic to https://status.channeladvisor.com/ will automatically redirect to https://health.rithum.com/.

What to Expect:
The new unified page consolidates all Rithum services, providing a single location to monitor the health of both the Brands and Retailers platforms. This centralized view simplifies incident tracking and allows you to manage all service subscriptions from one dashboard.

Subscriber Information
- Automatic Migration. All existing subscribers will be automatically imported to the new page with their current notification preferences intact.
- No Action Required. Your transition will be seamless; however, you may review or adjust your subscription settings on the new portal after March 16.

Mar 05, 2026 - 20:30 UTC
System Operational
Platform Operational
Products Operational
Sell: Marketplaces, First Party & Webstores Operational
Fulfill: Orders & Fulfillment Operational
Marketing Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 14, 2026
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 04:00 UTC
Scheduled - On March 14, 2026 at 12:00 AM ET, the Rithum for Brands platform will undergo scheduled online maintenance which may take up to three hours to complete. During the maintenance window, the Rithum for Brands platform will be online and available, but you may notice momentary interruptions.

Throughout the maintenance, our system will continue to automatically process all feeds, orders, and notifications with no action required on your part. Thank you for your patience as we improve our platform to better serve you.

Feb 20, 20:10 UTC
Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Resolved - This issue has been resolved. At this time, all orders are importing normally.

There is no action required on the part of Rithum clients.

Mar 6, 00:08 UTC
Investigating - Our Engineering team is currently investigating delays importing orders from Amazon. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

Mar 5, 21:34 UTC
Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026
Resolved - This issue has been resolved. At this time, all orders are importing normally.
There is no action required on the part of Rithum clients.

Mar 1, 01:01 UTC
Identified - This issue is still ongoing. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.
Feb 28, 04:19 UTC
Update - This issue is still ongoing. Amazon is working to resolve this issue with high priority. This alert will be updated as more information is available.
Feb 27, 20:44 UTC
Investigating - Our Engineering team is currently investigating delays importing merchant fulfilled orders from Amazon EU locales. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available

Feb 27, 15:09 UTC
Feb 28, 2026