All Systems Operational
About This Site
The ACORD Solutions Group status page provides information on the availability of ACORD Solutions Group products and services, as well as updates on new releases, planned maintenance, and current or past incidents.
Please click on "Subscribe To Updates" and select which products or services you wish to receive notifications for. You can choose as many as you like, and may amend your choices at any time.
ACORD Conductor
Operational
UI Portal
Operational
AMS Service
Operational
API Services / Document Retrievals
Operational
Third Party Status - Xchanging Services
Operational
ACORD Transcriber
Operational
UI Portal
Operational
Extraction
Operational
Population
Operational
Mapping
Operational
Download
Operational
ACORD Converter
Operational
UI Portal
Operational
API Service (XML/JSON) (JSON/XML) (XML/elabel) (elabel/XML)
Operational
AL3 Conversion (v1 service)
Operational
ADEPT
Operational
ASG Portal
Operational
ADEPT to AMS exchange
Operational
Document Conversion
Operational
Messaging Workflows
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ADEPT Planned Release Downtime Mar 13, 2026 17:00-19:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 13th March 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Mar 02, 2026 - 23:33 EST
Please be advised that we have scheduled release downtime window for the below mentioned product. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the product is back online and available for regular business use.
• Release window: Friday 13th March 17:00 to 19:00 EST
• Product Impacted: ADEPT
• Environment : PROD
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Mar 02, 2026 - 23:33 EST
DXC Velonetic - Systems Maintenance - London Market - Azure Stack Service Failback - Impact to XAG, XDH and DFV services Mar 13, 2026 22:00 - Mar 14, 2026 12:00 EDT
Dear Customer,
Please find below notification from DXC :
Following the planned maintenance of the Azure Stack in the Primary Data Centre, DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 14 March 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 14 March 2026.
Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.
Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Posted on Mar 05, 2026 - 06:52 EST
Please find below notification from DXC :
Following the planned maintenance of the Azure Stack in the Primary Data Centre, DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 14 March 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 14 March 2026.
Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.
Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
For more detailed updates please check DXC Status Page - https://dxclm.statuspage.io/
Posted on Mar 05, 2026 - 06:52 EST
Conductor Planned Release Downtime Mar 22, 2026 22:00-23:00 EDT
Dear ACORD Solutions Group Customer,
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Sunday 22nd March 22:00 to 23:00 EDT / Monday 23rd March 02:00 to 03.00 GMT / 03:00 to 04:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Mar 10, 2026 - 01:48 EDT
Please be advised that we have scheduled release downtime window for the below mentioned products. This period of downtime is scheduled in order to apply necessary platform updates.
An email will follow to notify you when the products are back online and available for regular business use.
• Release window: Sunday 22nd March 22:00 to 23:00 EDT / Monday 23rd March 02:00 to 03.00 GMT / 03:00 to 04:00 CET
• Products Impacted: Conductor, ACORD Solutions Group Portal
• Environment : PROD
ACORD Solutions Group Portal customer - Please note that the messaging gateway will be unavailable during this release window.
For any further questions regarding this downtime, please feel free to contact us by submitting a request using our ticket form portal - https://support.acordsolutions.com/hc/en-us/requests/new
___
ACORD Solutions Group Support
www.acordsolutions.com
Posted on Mar 10, 2026 - 01:48 EDT