Contact Pool Party Nodes — Crypto Merch Support & Inquiries
Have a question, feedback, or partnership inquiry?
We'd love to hear from you. Here's how to reach us.
Best for orders, partnerships, and detailed inquiries.
[email protected] Response within 24-48 hoursDiscord
Join our server for live chat and community support.
Join Discord Server → Fastest response time🕐 Business Hours
- Monday – Friday9:00 AM – 5:00 PM ET
- Saturday – SundayClosed (Discord active)
📍 Location
Montreal, Quebec, Canada
Online-only — no physical storefront.
We ship to 200+ countries worldwide via our global fulfillment network.
⏱️ Response Times
- Email24-48 hours
- DiscordUsually < 1 hour
- TelegramSame day
- Social DMs1-2 business days
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Common Questions
Quick answers to the most common questions about our products and services.
We work with a reliable print-on-demand fulfillment partner with production facilities worldwide. When you place an order, it's printed and shipped from the facility closest to you for the fastest, most efficient delivery.
You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at [email protected] with your order number.
We're sorry to hear that! Please email us at [email protected] within 7 days of receiving your order. Include photos of the damaged product, your order number, and any relevant details. We'll resolve it as quickly as possible.
New garments may have a slight vinegary smell from the printing process — this dissipates after a wash. You may also notice some off-white residue which washes off in the first cycle. Our inks are water-based and eco-friendly. Always wash before reporting any issues.
We ship worldwide to + countries. Free shipping on orders over $150 (CA/US). Standard shipping typically takes 5-12 business days depending on your location. View our full Shipping Policy for details.
Since products are printed on-demand, we can only accept returns for defective or damaged items. Please contact us within 7 days of delivery with photos. View our full Refund Policy for details.
We accept all major credit cards and PayPal. Crypto payment integration is being explored for future implementation.
For official project partnerships, yes — we create custom designs in collaboration with project teams. For individual custom orders, please email us to discuss.