Your team records dozens of customer interviews, focus groups, and sales calls every month. The recordings pile up. The insights stay buried. Manual analysis takes days, and by the time you have a report, the campaign window has closed. Speak gives marketing teams a faster path from raw conversation to strategic action.
From customer research to competitive intelligence, Speak automates the tedious parts of qualitative analysis so your team can focus on strategy and execution.
Upload recorded customer interviews and get automatic transcriptions with speaker labels. Use AI Chat to ask questions across all interviews at once, extract recurring themes, and identify the exact language your customers use to describe their problems.
Collect audio and video feedback from campaign testing, beta users, or advisory boards. Speak transcribes every recording and runs NLP analysis to surface sentiment shifts, keyword patterns, and the specific reactions your team needs to hear.
Build a structured, searchable repository of customer conversations. Track how customer language, pain points, and feature requests evolve over time. Generate voice-of-customer reports that product, sales, and leadership teams can act on immediately.
Analyze sales calls, win/loss interviews, and market research recordings to detect competitor mentions in context. Understand how prospects compare your product to alternatives, what objections come up most often, and where you win or lose positioning.
Transcribe multi-speaker focus group sessions with automatic speaker identification. Use AI Chat to compare participant perspectives, find consensus and disagreement, and extract the quotes that will drive your next messaging strategy.
Import audio and video content from webinars, podcasts, recorded presentations, and user-generated content. Run NLP sentiment analysis and keyword extraction to understand how audiences talk about your brand, your category, and your competitors.
Go from raw customer conversations to shareable insights in minutes instead of days. Here is the step-by-step workflow that marketing teams follow inside Speak.
Drag and drop audio or video files directly into Speak. Import recordings in bulk via CSV, paste public URLs, or connect integrations like Zoom, Microsoft Teams, and Zapier to automatically capture customer calls and meetings.
Speak transcribes your recordings using state-of-the-art speech recognition with automatic speaker identification. Choose from multiple transcription engines for the best accuracy across different languages and audio quality levels.
Every transcript is automatically analyzed for keyword frequency, sentiment, named entities, and topic clusters. Your NLP dashboard surfaces the patterns that matter without any manual tagging or coding work.
Open AI Chat on any file or folder and ask questions across your entire research library. Powered by Claude, Gemini, and GPT models. Ask things like "What are the top 5 pain points mentioned across all customer interviews?" and get sourced answers in seconds.
Use team workspaces to collaborate with colleagues across marketing, product, and leadership. Share folders, tag recordings, and control permissions so every stakeholder sees what they need.
Export transcripts, AI analysis, and NLP dashboards to Word, CSV, PDF, or SRT. Pull quotes, theme summaries, and sentiment charts directly into your marketing presentations and strategy decks.
Every feature in Speak is designed for teams that need to process, analyze, and act on qualitative data at scale. Here is what your marketing department gets access to.
Transcribe customer conversations in over 100 languages with automatic speaker identification. Switchable transcription engines let you optimize for accuracy across accents, dialects, and audio quality.
Automatic keyword extraction, sentiment scoring, named entity recognition, and topic clustering. Track how customer language shifts across time periods, campaigns, or audience segments.
Ask questions across individual recordings or entire folders using your choice of AI model. Switch between Claude, Gemini, and GPT depending on the analysis task. Get sourced, contextual answers from your own data.
Analyze patterns across dozens or hundreds of interviews at once. Identify recurring themes, contradictions, and emerging trends that would take weeks to find manually.
Shared folders, granular permissions, and collaborative workspaces built for marketing teams. Give stakeholders in product, sales, and leadership view access to the research that matters to them.
Connect Zoom, Microsoft Teams, and Google Meet to automatically record and transcribe every customer call. No manual uploading required.
Export transcripts, AI summaries, and NLP data to Word, CSV, PDF, and SRT. Pull insights directly into your marketing decks, research reports, and strategy documents.
Organize recordings by campaign, customer segment, product line, or any custom taxonomy. Build structured research libraries that scale with your team and make historical data easy to find.
Connect Speak with the tools your marketing team already uses. Automate recording imports from Zoom and Teams. Use Zapier to trigger workflows, push data to your CRM, or sync with project management tools.
See how marketing teams use Speak to turn customer conversations into actionable outputs across research and content operations.
Turn raw interviews into structured insights your whole team can use.
Result: A complete VOC report in hours instead of weeks.
Transform internal expertise and customer language into content fuel.
Result: Content briefs grounded in real customer language and data.
Generic transcription services give you text. Speak gives you an intelligence layer built for teams that make decisions based on qualitative data.
Stop spending hours on repetitive transcription and analysis tasks. Speak's AI Agents automate the capture, transcription, and initial analysis of customer conversations so your team can focus on strategic work.
AI Agents join your scheduled Zoom, Teams, and Meet calls automatically. They record, transcribe, and run NLP analysis without anyone lifting a finger. After every call, your team gets a searchable transcript with speaker labels, keyword extraction, sentiment scoring, and AI-generated summaries. Set up agents for recurring customer interview series, weekly sales calls, or advisory board meetings to build a continuously growing research library.
Common questions from marketing teams evaluating Speak AI for customer research and analysis.
Speak AI is purpose-built for marketing teams that need to analyze qualitative data from customer interviews, focus groups, sales calls, and other conversations. It combines automated transcription, NLP analytics (sentiment, keywords, topics), and multi-model AI Chat (Claude, Gemini, GPT) in a team-ready workspace. Unlike generic transcription tools, Speak lets you query across your entire research library and extract patterns at scale.
Upload your recorded customer interviews to Speak. Each recording is automatically transcribed with speaker identification and analyzed for keywords, sentiment, and named entities. Then use AI Chat to ask questions across individual interviews or entire folders. For example, ask "What are the top pain points across all interviews?" or "What language do customers use to describe their biggest challenge?" Speak returns sourced answers with direct quotes from your transcripts.
Yes. Speak includes automatic speaker identification that labels different speakers throughout multi-party recordings. This works for focus groups, panel discussions, team meetings, and any recording with multiple participants. You can also manually edit speaker labels for accuracy after transcription is complete.
Speak serves as the central hub for voice-of-customer data. Upload all customer-facing recordings, and Speak builds a searchable, NLP-analyzed library of every conversation. Track how customer language, sentiment, and pain points evolve over time. Use AI Chat to generate VOC reports with direct quotes and data. Share findings with product, sales, and leadership through team workspaces with folder-level permissions.
Yes. Speak integrates with Zoom, Microsoft Teams, and Google Meet for automatic meeting capture. It connects with Zapier for workflow automation, allowing you to push data to your CRM, project management tools, or any app in the Zapier ecosystem. You can also export data to Word, CSV, PDF, and SRT. For custom integrations, Speak offers a full API with complete documentation.
Join 250,000+ teams using Speak to transcribe, analyze, and extract insights from customer interviews, focus groups, and research calls. Stop letting valuable conversation data sit in folders. Start making it work for your marketing strategy.
Create an account, upload your first customer recordings, and start analyzing with AI Chat and NLP analytics. Your 7-day trial includes transcription minutes and full platform access.
Need to set up Speak for your marketing department, agency, or research team? We can help you design workflows, configure team workspaces, and plan your rollout. We also offer voice agents for support and sales intake.
Speak AI is a voice technology and AI research platform trusted by researchers, enterprises, and teams worldwide. Transcription in 100+ languages, NLP analytics, AI agents, and expert consulting to accelerate your work.
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