KrispCall

Pros: The flexibility is what I like most. Whether I'm using my phone or laptop, everything stays in sync. I can answer calls from either device, and it's been reliable throughout the day.

Cons: The app occasionally freezes and needs to be restarted.

Overall: I no longer worry about missing business calls when I'm away from the office. My business number follows me wherever I work, which has made responding to clients much easier.

Pros: We have clients in four countries and KrispCall handles the international routing without the call quality degrading. The rates are transparent and I'm not getting surprise charges on the bill. Local numbers in each market have made a visible difference in pickup rates.

Cons: Nothing major to mention. The platform has worked well for our needs.

Overall: We needed a better way to reach international clients without relying on separate phone providers. KrispCall made that much easier and helped improve our response rates.

Pros: Setup was fairly smooth and we were able to get started without too much delay. The platform covers most of our basic communication needs, and features like calling and messaging are easy to use once everything is configured.

Cons: The onboarding process could be more guided. It took some time to figure out a few settings on our own.

Overall: It helps me stay connected with clients while moving between locations throughout the day and reduces miscommunication between team members regarding customer interactions.

Pros: For me it’s simple — I can just pull up any call when I need it. If something didn’t go right, I listen to it and use that in training. Saves a lot of back and forth.

Cons: It works fine, No major issues so far. The system has been stable and works as expected.

Overall: It solves the lack of visibility we used to have into customer conversations. Now coaching is based on real data instead of assumptions, which improves team performance over time.

Pros: What I like most is that I don’t really have to think about the admin side anymore. I make calls, and everything gets logged in HubSpot automatically. I can also call contacts directly from there, which makes things easier and faster.

Cons: No major issues so far. The experience has been consistent.

Overall: I used to switch between tools and manually update call notes, which was time-consuming. Now everything is synced, so I can just focus on the conversation.

Pros: What do you like best about KrispCall?
Most of my work happens outside the office, so having a reliable mobile app is important. I can answer business calls, send texts, and check voicemails from the same place without carrying extra devices. It's simple to use and helps me stay responsive even when I'm moving between meetings.

Cons: The app works well overall, although occasionally it takes an extra second to load conversation history when my connection is weak.

Overall: Before KrispCall, I often had to wait until I was back at my desk to catch up on messages and missed calls. Now I can handle everything from my phone, which helps me respond to customers faster and stay on top of communication throughout the day.

Pros: Ported our team's existing numbers without losing any inbound calls during the switch. The KrispCall team was easy to reach when I had questions about the process and gave realistic timelines rather than overpromising.

Cons: The porting request form could be a bit more guided. First time going through it I wasn't sure which documents were needed for which carrier type. A clearer checklist upfront would save some back-and-forth.

Overall: We couldn't risk changing the numbers our clients call us on — those are relationships we've built over years. Porting meant we could move to a better platform without asking clients to update their contacts. That made the migration decision much easier.

Pros: One of the main reasons we chose KrispCall was for the toll-free number, and it has worked well for our team. Call routing has been reliable, and incoming calls reach the right agents without issues. Even during busy periods, the number has remained stable and we've had no problems receiving calls. Setup was also straightforward, which helped us get started quickly.

Cons: Analytics for the toll-free line specifically could be more detailed. I'd like to see abandoned call rates and peak hour breakdowns tied to that number rather than having to pull general call data and filter manually.

Overall: A toll-free number was a client requirement for the contract we were supporting. KrispCall had it set up quickly and it's held up throughout a busy campaign. The client has been happy with the inbound performance.

Pros: Everything is cloud-based, which means our employees can work from wherever they need to. We don't have to purchase, maintain, or replace desk phones. That flexibility has made managing our communication much easier.

Cons: Nothing worth mentioning at the moment. The platform has been reliable and easy to work with.

Overall: We wanted a phone system that could support both office and remote employees without additional hardware costs, and finally we got it.

Pros: One of the things I like most about KrispCall is the visibility it gives our team. Anyone can log in and quickly see who is on a call and which client they're speaking with. We also use the texting feature regularly, and having calls and messages in the same place makes communication much easier. The shared inbox helps keep everyone updated without needing additional tools.

Cons: The reporting dashboard could be more flexible. It provides useful information, but I'd like the ability to customize the layout and arrange widgets based on what is most important to me. More dashboard customization would make reporting even better.

Overall: We needed a central place where the team could track calls and messages without constantly checking in with one another. KrispCall gives us a shared view of customer communication, which improves collaboration and helps everyone stay informed about client activity.

Pros: Click-to-call from our CRM works well and I like that I can leave a voicemail drop without waiting for the beep — the voicemail drop feature saves me probably 2 minutes per call, which adds up. The call notes sync to the CRM too so I'm not double-entering anything. For the price it's a genuinely solid dialing setup.

Cons: Early on I had a couple of calls where the other side said my voice was cutting out slightly. It wasn't happening every call but enough that I noticed. Seemed to settle down after I switched from WiFi to wired — might just be a WiFi thing but I wasn't having that issue with my previous tool. Would also like a dark mode.

Overall: Keeping my outreach costs low without sacrificing features. I'm on a 100% commission role so every dollar spent on tools comes out of my pocket essentially.

Pros: The interface is clean and very easy to understand. Answering calls, transferring them, and adding notes only takes a few clicks. I was able to start using it on my first day without any training, which made things much easier.

Cons: Some useful reporting and analytics features are only available in higher plans. It would be nice if small teams could access a few more reports without upgrading.

Overall: Our old phone system was confusing and every new employee needed training. With KrispCall, new support agents learn it quickly on their own, which saves us a lot of onboarding time.

Pros: The call quality is excellent and the greetings sound very professional. Adding a new international number is super quick — we added numbers for three different markets this year and the whole process only took a few minutes each time.

Cons: The hold music choices are a bit limited right now. It would be great if we could upload our own branded audio for customers waiting on hold.

Overall: We wanted local numbers in different countries without dealing with separate SIM cards or telecom contracts. KrispCall made the setup simple and helped us expand into new markets without any hassle.

Pros: Setting up the call menu was simple and took less than an hour. The shared inbox keeps our whole team on the same page. Call recordings are clear and easy to find.

Cons: The live dashboard doesn't update in real time — there's about a 30-second delay. When calls are coming in fast, that lag can be annoying.

Overall: Customers were getting confused when they called because our old routing was messy. KrispCall helped us organize who gets which call and our response time got better.

Pros: The auto dialer is great. It moves to the next call automatically and drops a voicemail if no one answers. Saves my reps a lot of time. Everything syncs to HubSpot without us doing anything.

Cons: I wish I could filter call reports by campaign. Right now I can only filter by agent or date.

Overall: Reps were spending too much time on manual dialing and updating the CRM. KrispCall cut that wasted time and we saw more calls and more pipeline within the first week.

Pros: The IVR setup is genuinely simple. I configured three departments with custom messages in under two hours with no IT help. Shared inbox keeps everyone on the same page and the call recording quality is clear.

Cons: We had two incidents in the first month where inbound calls were not routing correctly. Support fixed it but it took longer than expected to diagnose. For a logistics company, missed customer calls are costly.

Overall: We replaced a physical PBX system that needed an on-site engineer for every change. KrispCall gave us full control from a browser. Despite the early hiccups, that flexibility is worth a lot to us.

Pros: The UI is modern and not overwhelming like some older VoIP systems. Features like click-to-call, shared numbers, voicemail transcription, and call transfer are genuinely useful in daily work.

Cons: I don't find anything to complain, if i get something then i will tell u

Overall: KrispCall helped us centralize business communication. Before this, our calls and texts were scattered across personal devices and different tools. Now everything is logged automatically, making follow-ups faster and improving team collaboration.

Pros: Multiple agents answering one number without stepping on each other is a standard feature here, not a paid add-on. Internal notes on shared calls keep handoffs clean.

Cons: No dark mode on mobile — our evening-shift team flagged it immediately. Also, bulk message deletion isn't supported, which gets tedious when cleaning up test contacts.

Overall: Our front desk was a single-agent bottleneck. With shared numbers and ring groups, three agents now cover the same line in rotation and missed calls dropped significantly.

Pros: Day-to-day experience is smooth. Call forwarding rules are intuitive and voicemail-to-email means nothing slips through overnight.

Cons: The verification process asked for documents more than once and number porting took long time with no status updates. We couldn't receive calls during that window.

Overall: We needed two people to share one inbound number across different time zones. Ring groups and shared numbers solved that without hiring a night-shift receptionist.

Pros: Picked three country numbers and had the team calling within the hour. The Unified Callbox keeps all calls, texts, and voicemails in one timeline per contact — no more guessing what was last said to a client.

Cons: No desktop app yet, just a browser tab. And no built-in video, so we still use a separate tool for that.

Overall: Clients in the UK and US stopped ignoring our calls once they saw a local number. Pickup rate improved noticeably in the first week.