tech support
Better support.
Happier customers.
tech support for your tech support
Encompass helps OEMs, servicers, and warranty providers solve problems faster — with integrated tech support platforms and troubleshooting tools.
When customers need help, fast answers matter. We deliver integrated tech support solutions that lighten your team’s load, speed up repairs, and protect customer satisfaction.
support your tech support
support your tech support
support your tech support
support your tech support
Tech support portals
Self-service support that actually works
- Customer-facing portals for troubleshooting and repair guidance.
- Integrated access to manuals, schematics, and part identification tools.
- Reduce inbound calls and support tickets.
Call center & triage support
Expert help, right when it’s needed.
- Live tech support options for escalated troubleshooting.
- First-line diagnosis to minimize unnecessary returns and claims.
- Faster repairs, lower frustration.
Repair tracking & reporting
Full visibility into customer outcomes.
- Track support cases, resolutions, and outcomes.
- Identify recurring issues to improve product design and service strategies.
- Boost customer loyalty with smarter service.
Smart solutions to anticipate support tickets
Our tools help techs — and even homeowners — identify issues, look up parts, and get answers fast.
- EZ Stock manages field inventory with fewer delays and fewer stockouts.
- Centriq helps users ID parts, access manuals, and troubleshoot repairs.
- The result: fewer calls, faster resolutions, and a smoother support experience.
Encompass has robust reporting capabilities, which are really key for us, they provide automated reports tailored to our needs.
