Enhance Employee Satisfaction with Co-Managed IT Services.
Employees expect fast, reliable IT support. When internal teams are stretched thin, slow response times and unresolved issues lead to frustration, lost productivity, and lower satisfaction.
Co-Managed IT Services extends your internal team with experienced support specialists, ensuring employees get the help they need without pulling focus from strategic initiatives.
- Dedicated support coverage: Faster response and resolution
- Shared ticket management: Clear ownership and accountability
- Scalable expertise: Right resources at the right time
Expert Partnership That Makes Your IT Team Stronger
Co-managed IT means a true partnership. We work with your team, not around them. Your staff stays in control. We provide extra hands and special skills when needed. Together, we make IT work better for your business.
Solution Builders has partnered with internal IT teams since 1995. We don’t use tech jargon. We speak your language. We align with your goals and processes. Your team gets stronger with our support.
- True Partnership: We work with your team as one united group.
- Fill the Gaps: We provide the skills and coverage your team needs.
- Your Team Leads: Your IT staff stays in charge of technology decisions.
What Executives Say About Solution Builders
Complete Co-Managed IT Services
Strategic IT Planning
Acting as your virtual CIO for technology planning. Your IT team handles daily operations. We help with big-picture planning. Together, we create technology roadmaps that match business goals.
Our strategic planning includes:
- Technology assessments and audits
- Budget planning and forecasting
- Project prioritization
- Risk analysis
- Compliance planning
- Digital transformation strategy
- Vendor management guidance
- Technology policy development
We bring an outside perspective to your planning. Your team gets expert advice without hiring executives. Strategic decisions get better with our experience.
Overflow Support
Extra hands when your IT team gets busy. Big projects strain small teams. Emergencies need all hands on deck. We provide skilled technicians when you need them most.
Overflow support covers:
- Help desk overflow during busy times
- Extra hands for big projects
- Vacation and sick day coverage
- Emergency response assistance
- Seasonal workload support
- Special project staffing
- Training period coverage
- Merger and acquisition support
Your team never falls behind. Employees get help quickly. Projects stay on schedule. Your IT staff avoids burnout.
After-Hours Coverage
24/7 support when your team goes home. IT problems don’t stop at 5 PM. Servers crash on weekends. Security threats happen at night. We watch your systems when your team can’t.
Night and weekend coverage includes:
- 24/7 system monitoring
- Emergency response
- Patch management
- Backup monitoring
- Security threat detection
- Critical alert handling
- Weekend maintenance
- Holiday coverage
Your team gets real rest. Systems stay protected all night. Monday mornings are calm, not chaotic.
Specialized Expertise
Expert knowledge for complex technology. Some projects need special skills. Cloud migrations need cloud experts. Security needs security specialists. We provide expertise without permanent hiring.
Specialized services include:
- Cloud migration and management
- Cybersecurity and compliance
- Network architecture
- Database administration
- Application development
- Disaster recovery planning
- Phone system management
- Microsoft 365 expertise
Your team learns from our experts. Projects succeed with the right skills. You avoid expensive consultants or new hires.
Project Management
Professional management for IT projects. Your team has great ideas but little time. Projects pile up and fall behind. We manage projects, so your team can focus on operations.
Project management covers:
- Project planning and scheduling
- Resource coordination
- Budget tracking
- Vendor management
- Timeline management
- Risk mitigation
- Status reporting
- End-user training
Projects finish on time and on budget. Your team stays focused on daily support. Everyone knows the project status.
Help Desk Augmentation
Extra support for your help desk team. Users need help faster than your team can provide. Tickets pile up. Frustration grows. We add capacity to your help desk.
Help desk support includes:
- Tier 1 support overflow
- Password resets and basic issues
- Ticket triage and routing
- Documentation creation
- User training assistance
- Response time improvement
- Ticket backlog reduction
- Coverage expansion
Users get faster help. Your team handles complex issues. Satisfaction scores improve.
How Co-Managed IT Works
1.) Initial Assessment
We start by learning your environment. We meet your IT team. We understand your processes. We identify gaps and opportunities. You get a clear partnership plan.
2.) Integration Phase
We integrate with your team smoothly. Systems get connected. Processes get documented. Roles get defined clearly. Everyone knows who does what.
3.) Ongoing Partnership
Daily collaboration keeps things running. Regular meetings maintain alignment. Continuous improvement makes IT better. Your team and ours work as one.
4.) Flexible Adjustment
Needs change, and we adapt. Busy seasons get more support. Quiet times need less. New projects get the right resources. Partnership flexes with your needs.
Our Co-Managed Advantages
Why Choose Solution Builders as Your IT Partner
Our experienced team provides an expert partnership that strengthens your IT department. We understand both technology and business. Your IT team succeeds with our support.
Proven Process
No Tech Talk
True Alignment
Flexible Support
29 Years Experience
FAQs
Co-Managed IT FAQs
Partnership Questions
How does co-managed IT work with our internal team?
What if we already have an IT department?
Who controls technology decisions?
Service Questions
What services work best for co-managed IT?
Can we adjust services as needs change?
How quickly can you provide extra support?
Cost and Value Questions
How much does co-managed IT cost?
What's the typical engagement length?
Can you help us hire IT staff?
Let’s work together and eliminate your IT Headaches
“My computer is painfully slow today”
“VPN won’t connect from my house”
“Printer is broke and I have a meeting in 1 hour”
“Teams keeps freezing during our meetings”
“I am logged out and can’t find my password”
“I just clicked a Phishing email, what should I do?”
“Our IT guy is on vacation and I need help”
“Teams keeps freezing during our meetings”
Let’s work together and eliminate your IT Headaches
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Learn More About About Co-Managed IT
Discover how IT partnerships make internal teams more successful every day.
