Last Updated: January 4, 2026
At SoftArt, we strive to provide high-quality premium WordPress and WooCommerce plugins, such as our WooCommerce Order & Customer Sync tool. Due to the digital nature of our products, all sales are final unless otherwise specified. This Return Policy outlines the conditions under which refunds or exchanges may be considered.
1. Digital Product Nature
Our products are downloadable software (plugins) delivered instantly upon purchase. Once downloaded or accessed (e.g., via license key activation), they cannot be “returned” in the traditional sense. We encourage you to review product descriptions, demos, and documentation on our site before buying.
2. Refund Eligibility
Refunds may be issued within 14 days of purchase under these circumstances:
- Technical Issues: If the plugin does not function as described due to a bug or incompatibility, and our support team cannot resolve it within a reasonable time.
- Duplicate Purchase: If you accidentally purchase the same product multiple times.
- Non-Delivery: If you do not receive the download link or license key (though this is rare with automated systems).
Refunds are not available for:
- Change of mind or dissatisfaction after downloading/activating the product.
- Failure to meet system requirements (e.g., compatible WordPress/WooCommerce versions—check our docs).
- Custom development services, which are non-refundable once work begins.
- Purchases older than 14 days.
3. How to Request a Refund
To request a refund:
- Contact our support team at [email protected] within 14 days of purchase.
- Provide your order number, purchase date, and a detailed explanation of the issue.
- For technical refunds, include screenshots, error logs, or access to your site (if needed for troubleshooting).
We will review your request and respond within 3-5 business days. If approved, refunds will be processed to your original payment method, minus any transaction fees.
4. Exchanges and Upgrades
Instead of a refund, you may qualify for:
- An exchange to a different plugin of equal or lesser value.
- An upgrade to a higher-tier license (e.g., from 1-site to unlimited sites), with payment for the difference.
5. Support and Warranties
All purchases include access to documentation and email support. We provide free updates for bug fixes and compatibility. Premium support or custom modifications may require additional fees.
6. Changes to This Policy
We may update this policy. Changes will be posted here.
7. Contact Us
For questions, reach us at:
- Email: [email protected]
