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Have a question about functions or licenses? Fill out the form below, and we will reply to your email within 72 hours. Please note that we do not provide support through the contact forms below. All support inquiries should be submitted via our ticketing system.

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Current customers should use the Ticketing System to receive support.

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What kind of license issue?(Required)

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Is this website still active and using Easy Social Share Buttons for WordPress?(Required)

To activate the plugin it is needed to know your purchase code. You receive that kind of code with each purchase from Envato platform. The purchase code for Easy Social Share Buttons can be found any time at your CodeCanyon account.

If you have made a recent purchase and your code is not accepted, please give it an hour and try again. To verify the purchase code it requires a little time to appear in the Envato API.

To activate the plugin, you need to use a direct purchase code for Easy Social Share Buttons for WordPress. If the plugin comes bundled into a theme or other end product, you can't activate it.

Purchase Easy Social Share Buttons for WordPress license

The regular license allows to activate the plugin on a single website at the same time. To use the plugin on another website you need to purchase a separate license (or purchase extended license for unlimited websites). If you are trying to transfer the license to a new website, then first you need to deregister the code and remove the plugin from the old site.

If you have used the plugin previously on a website but you did not deregister the code it still may show as used. If you have access to this website, install and activate the plugin to gain access to the activate menu where you can deregister the code. If this website is not active anymore (or you can't install the plugin) visit the https://my.socialsharingplugin.com. When you login, you will see all your purchase codes and all connected domains with them. Navigate to the website that is not available anymore, but shows as active and request to deregister the domain. That will automatically create a support ticket. All deactivation support tickets are usually closed with 24 hours.

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Support is provided only using our official ticketing system at https://my.socialsharingplugin.com. We do not provide support anywhere else (live chat, email, comments, social media).

To create a new ticket open https://my.socialsharingplugin.com and login with your Envato account (the account you do the purchase of the plugin). As long as you have a valid purchase you will have access to our ticketing system.

The customer support is available only for direct plugin customers. If you receive the plugin bundled in a WordPress theme you don’t have access to the support unless you purchase a license.

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