Frequently Asked Questions

Why can’t I find the item I’m looking for?

Instead of listing all over 5,000,000 items individually, our online catalog features a curated selection for easy browsing. If you can’t find what you need, please call us right away at 613-248-9333 to explore your options.

Do you have a minimum order?

Minimum quantities vary depending on the item. Typically, the cost per unit decreases significantly with larger orders. We recommend ordering at least the minimum quantity to benefit from lower per-piece pricing.

How long before I get my product?

Production times differ depending on the item. If you’re on a tight schedule, please inform us. We can try to expedite production and complete items if necessary.

How will I know if my order is ready?

Your order confirmation will provide an estimated delivery date. A pickup option is also available and one of our team members will send you an email as soon as they’re ready.

What does a .eps or vector file mean?

This is your fully editable master file that all the other file types are created from. You need specialist software to work with this file called Adobe Illustrator. The eps file is fully editable with the fonts flattened. We flatten the fonts because fonts are just like software and to own a font you must buy the license. If we did not flatten the font then you would need to buy a copy of the font as well. You are of course free to do that yourself.