一些读书笔记 From Sketching User Experience

  • An Approach Design called ” Participatory Design” in which the lay-person is an active and essential participant in the design process. Participatory design adheres to an ethic of “Designer as Facilitator”. In this case, the role of a design professional is to work with the users/ customer as kind of combination coach/ trainer. to help them come to an appropriate design solution themselves.
  • The Anatomy of Sketching, the early sketch is important because it invites suggestions, criticisms, and changes. It used for communication. The next stage in the design software for more refined new ideas.
  • 作者也在文中定义了什么是skecth: Sketch is quick to make, when needed, cheap, to throw it away, the context of a collection or series, not tight and precise. The appropriate degree of refinement.   Mind ( New knowledge) —->create —-> Sketch (representation) —> Read —Mind
  • 5种不同的rendering:Sketch, Memory Drawing, Presentation Drawing, Technical Drawing and Description Drawing.
  • ” The best way to good ideas is to have lots of ideas”.
  • ” Sketches dominate the early ideation stages, prototypes concentrated at the later stage where things are converging within the design funnel. The sketch is evocative, suggest, explore, question, propose, provoke, tentative and noncommittal. The prototypes are didactic, describe, refine, answer, test, resolve, specific and depiction.
  • If you did not do your best to anticipate the technical, social, and commercial ecology within which your product must live through its entire life.

Design talk一些笔记

Series 1 Airbnb Lead:

  • “Not many people know design is more than what you see.” 因为她认为设计是解决问题和考虑到最终用户。通过合作迭代是实现目的一种toolkit。比如一些App的界面包括颜色和按键。Strategy和人与人之间的合作。这些都算是设计的一个广义的范畴。
  • How to convince non-designer to understand your low fidelity ideas”.  在这种情况下,设计师可以传达这样的方式能“low risks and fast”. “用一些具体的原型和用户场景去聊。 在投入更多的时间和精力前,确定我们的想法idea是有价值的,真的能去帮助用户和满足他们的需求。
  • “How Airbnb thinks about the implications of its UX in the real world ” Airbnb 设计师的职位叫experience design,她们都做UI和UX。Airbnb会去pair两个设计skill 不同的设计师,这样能最大程度上帮助两个人互相学习。Pixel perfect很重要,但是pixel perfect 怎么去transfer time and place也是非常重要的。Context of the use.
  • Storytelling in Airbnb through prototype, user journey, storyboard ( user’s challenging, gain empathy, identify themselves). 她举了例子来说明storytelling的重要性。比如在开会的时候,设计师想介绍新的功能和设计理念。每个听众会参照自己的一些经验去理解。最终一群人很难去达成一个共识。但是如果在介绍的时候,设计师引入一个用户真实的故事并且带有场景性。这样大家都能去想象,用户在什么样的场合,什么样的时间点和如何去与新功能去互动。这样的表达方式能更快速的让团队更快的明白设计师的想要推崇产品想法。
  • The design is a problem-solving process.
  • “Only Designer in the team, how do you convince value of design”. —- See process, help them to see the value of user research, storyboarding of the user journey.

Series 2 Uber:

  • The design is a team working and ownership of the idea.( taking some good and make it better).
  • Communicate and sell your design internal.” Tailor message to the audience”. 每次聊设计的时候,根据听众的背景和知识面,说迎合他们期待值的说法。即使是同样的设计,在不同的presentation的场合,侧重点也要有所不同。同时想想,自己在寻找什么样的feedbacks.
  • 他认为现在一些原型工具比如invision,marvel和framer有一定自己的局限性,如果有些设计师能contribute code就更能提高工作效率。
  • 对年轻设计师的建议:Be ok and open mind,不要怕犯错误。设计师需要去适应新环境。
  • 虽然作为公司唯一设计师很challenging,但是能变的更加独立和积极主动去学习东西并且学会合作。
  • Convince Other non-designer 不同designer的专业术语。用other good business case study to convince

Series 4 Ebay:

  1. Balance Data and Intuition: 1). What is available data 2). How it related the decision being made.
  2. 怎么决定职业的发展方向:1). 你想解决什么问题 2). 一起合作和工作的人, 要在工作环境里待得很开心
  3. The role of the designer: bring customer and understand them. Finding opportunity
  4. Data-Driven to measure result.
  5. Conversational UI ( beyond traditional UI interface)

Series 5:

  • Hiring the first designer:  1).这个唯一的设计师要非常喜欢设计,能反思value of company and people. 2). Define the role of design putting into the culture and company (who report and design team dynamic).
  • 现在很多设计师缺失的skills: 只关注设计相关的事情,不太关系其他的话题和行业。care outside of the design. Really understand what the business wants to reach, build understanding and trust
  • What are you looking for a designer at Facebook: 1). really good at visual 2).Interaction skills, user flow 3). Product sense, articulate product and user need 4). Everyone has to code and contribute the launch

Series 7 Design Sprint: 

  • Being Great Designer: 不仅仅是定义自己为设计师和工作人员,而是去思考如果我是老板或者程序员,我会做什么样的决定和选择。Putting yourself in the driver seat
  • In the design sprint, 设计师必须知道在一个节奏很快的流程中,应该优先什么。

Series 8 John Made: 

  • 他主要讨论了三种不同类型的设计师:Classical designer, design thinking, competition designer( competition software and hardware, involve data)第三种是硅谷现在定义的设计师和所需要的人才
  • 人总要先做些不喜欢的事情 去换取做喜欢事情的资格。you need to do sth you do not like to pay the life bill. If you pay the bill, you can do sth you want to do
  • 他说人的一生分为4个Quater。人过了一定的时间,身体机能跟不上。就不能再工作和学习去提高自己了。所以人学习和提高自己的时间是前面两个阶段。
  • Great designer care business, he or she will be successful.

Series 9 Spotify VP:

  • Define data, Data comes with many format and size ( Big data like AB testing, small data like usability testing) Data just information about your user and customer. So you know what is a constraint of data.
  • How designer approach data: Data is a bund of the number. 作为设计师不要去害怕去理解数据,要去深挖数据背后用户行为
  • The relationship between data and designer like a conversation. Think Data is a language that the customer talk with us ( designer). If you did sth to improve user’s experience, you can use data to measure the result.
  • She defines three-terms: Data-driven(你知道自己在寻求什么样的结果和让数据去回答), Data-inform ( you want to get some indicator from data, one of input) and Data-aware( 设计师工作的方式决定了我们收集什么样的数据)
  • How designer start to try data? 1). Read some articles how other designers try in their company, to practice thinking 2). Talk with the customer and validate hypothesis
  • 在录用设计师的时候看重他们什么:1) Basic Design skills 2).curious business and data
  • How young designer to spend their time: 1).doing the work and solve all kind different the problem with the better result. 2). self-training and practice skills in design. 3). More mature stage, then consider connecting with other disciplines

Series 10 Facebook VP:

  • “Thinking about less personal own experience at Fb, think about the challenging people around the world is facing”.
  • How designer use data in the design process? : Understand the area you are working, start to think about data in the early stage of design process.

Series 14: Google Material Lead

  • What are the things the Google designer look for: 1). How do you get into design? Want to get a sense of that personal story. What’s the passion to drive them to pursue this careers? 2). Communication and collaboration 3). Design challenging, how they break problem.
  • The problem to avoid in the interview: Do not treat user’ problem into designer’ s problem
  • What’s kind of skills missing: Motion Design, Connecting with researchers, Voice

Series 15 Citi Design Lead

  • One thing about design clear to you and do not clear to other: Design has the power to influence business and product. The contribution the company wants is creativity. Creativity is problem-solving. And the design is a visual expression of that solution. So many designers only focus on making.  People who can think who can lead who understand business will succeed.
  • The pattern in Design Process to lead great outcome: 1) . How to put my idea out a group. From different perspective 2). Willingness and hunter to fail and fast. 3). Empathy

Series 16 IDEO:

  •  The design is toolkit and mindset.
  • Innovation, Fresh ideas with implementation
  • Tell a story related to that person. Speak the language that they value

Series 17 Instagram

  • Strong Designer: Product Sense ( Product Thinking),  Sense of craft ( Caring about details), Balance between solving the problem and solving it well, prototyping skills, ability to take feedbacks and adjust, pitch ideas.

Series 23 Design Recruiter 

  • What makes you move to a new company:  really have a thoughtful consideration. Why I am leaving because of money or boss? or I am not passionate about the actual work. Maybe I am in the wrong role? What can overcome?

Wonderful Weekend

周二的大雪让纽约的人都停下了快节奏的脚步,学校停课上班的休假。看着窗外的雪,回忆着前几天过了一个愉快的周末。见到了好久不久的nyu朋友和小时候的朋友。两个和我性格都很像,性子急说话直白。怎么说呢,这样虽然是缺点,但和她们在一起相处起来非常自在舒服。

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周六的中午和Xuanzi 一起explore最近很有名的一家resturant Carthage Must Be Destroyed. 好像这个关于起名字还有特别的解释,是来自于罗马历史故事的成语。下次有空再去研究研究,对这种历史故事小说一直是有满含兴趣的。

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周日的时候和王信,匆匆忙忙赶着吃了个中饭。我们大概有十多年没有见面了吧,自从小学毕业以后,她居然一点样子也没有变,实在是觉得很有惊讶。我记得小时候我们就很处得来,大概真是两个直爽开朗的人然后也没怎么变。聊着各自的来美的这些年的生活,工作学校和自己男朋友。最近和她联系上了也全是因为她结婚了,邀请我妈参加。两个人的妈妈彼此相见交换了信息,才知道我和信子隔着如此近。她的生活状态很好很幸福,感觉嫁了一个对她很好的人。虽然她有那一点点不满足,拿到绿卡也顺利在美国留下来,比很多人要少付出很多,但是我也知道结婚是个大事大的commitment。只要是许下承诺结为夫妻,从此以后的生活就是要为对方做出牺牲和让步了。有绿卡固然重要,但我也是想多思考再多看看,毕竟现在的我25岁的我,还无力为另外一个人的一生负责。

Design Challenging

Background Stories

Apparently, iPhone 16GB storage is a reasonable price for the students like me to afford it. However, I never clean my device or transfer document until last minutes when I can not take any pictures anymore. So how to solve this dilemma? How can I always have enough space on my phone device? How can I manage the thing in my phone effectively?

Understanding 

I started to compare and analyze the current alternatives way to approach this problem.

  • Deleted pics, apps or music. ( I can not delete everything, I do not have time to manage and decide which single things to delete)
  • Buy 32 GB, 64 BG phone ( Price consideration)
  • Dropbox, iCloud, Google Drive (Get confused, overlapping ?)

 

Also, I compared the phone storage with computer storage from external, internal and functions perspective. Originally, laptop and desktop have a larger space comparing to the iPhone. Also, we tend to use to portable hard drive, dropbox desktop or Google Drive desktop to save and transfer our important file from our desktop or laptop. It seems like more natural and convenient to transfer and organize documents on the desktop.

 

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Comparative Analysis

I searched online and interviewed a few friend about the same problem and their usual solution. The purpose of interviewing with users is to validate the two main alternatives I listed before. Although there are many available flexible storage plans on the current market, people are still suffering and facing the low storage at the phone.

  • How do current products in the market deal with this problem?
  • What is user flow of each of them?
  • What are these highlights of them?
  • Why these features do not work out?

 

Dropbox

I dropbox a lot on the desktop devices. It seems like the flow of mobile is little complicated than the desktop version. I clicked add icon- click the type of documents- Microsoft file. Can I one-click drag into dropbox? yes, but it will turn out like the left screen on the below. It seems like messy and unorganized.

iCloud

Through iCloud, users can upload photos, video, documents, and music. We can also access it across all the Apple devices. It is a power and strong design solution. iCloud have photo library, iCloud Drive, and family sharing. Do the users need to make a decision every time they want to free space on their device?   The biggest problem of iCloud is security issues and slow speed on the transfer of large files. Once the users agree to connect with iCloud, the system automatically syncs all the pics together. The users have less control to manage and organize the pics through iCloud.

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iSO 

iSO have it own way to clean and release storage. The traditional user flow is:

  1. Go to Settings → General → Storage & iCloud Usage
  2. Click “Manage Storage” under the “Storage” header
  3. Look for specific App in the list of apps
  4. Amount of storage used
  5. You only choose to delete this App or keep it.

 

 

Ideation

Based on the previous research, I summarize a few assumption for the further design process.

  • On Time: informed in the head of time to make an action
  • Maximize Convenience: simple to drag and manage documents like desktop application instead of multiple steps to click and upload
  • Multiple Steps to manage: Manage App through General Setting, Manage pics in different place.

 

Sketches 

The primary task of manage storage should help the users to reduce their cognitive load. Based on the mental model they used it now, they can finish all the steps of manage storage under ” Manage Storage”. They do not need to switch in here and there.

The design solution focus on:

  1. Checking multiply storage software status and delete overlapping information
  2. iSO list the App that have not be used for a while and deleted in a group.

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面试Coach

今天我的OPT开始了,我也知道job-seeking这种事情,有运气也有能力的成分在这里。每天的生活除了努力学习和做作品集以外,我并没有放弃这项选择。

周一的时候去了Coach的NY office面试了,这好像是第一次在纽约去很好的公司on-site. 能有这么好的机会去interview,这也算对我一直以来的努力的肯定。Office在10 Hudson Yard,一楼的decoration非常的华丽和现代派。真不愧是老牌的fashion company. 自从来了纽约以后,只要高档一点的地方,内心深处就会有点小激动,按耐不住的新鲜感和好奇感。老实话,从湖南一个小地方走到这里,坚持了好久也付出了好久。在一楼等待的时候,会感叹好久,人努力的意义真是创造无数奇迹。不一会,Recruiter就来了,他领着我去了14楼,电梯间偶遇他一个同事。他们谈笑风生的样子很社会很职场的感觉,不知道有一天我也会不会成长这样的自信满满。

 

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2016 Reading List

1. Universal Principles of Design  by William Lidwell

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2. The Design of Everyday Things by Don Norman

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3. Speculative Everything: Design, Fiction, and Social Dreaming by Anthony Dunne

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4. UX Design and Usability Mentor Books by Emrah Yayici

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5. Installation Art Now by Sandu Publishing

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6. Google Sprint by Jake Knapp

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7. Value Proposition Design by Alexander Osterwalder

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8. A Project Guide to UX Design by Russ Unger

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9. Service Design for Business : A Practical Guide to Optimizing the Customer Experience by Ben Reason

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10. Cracking The PM interview by Gayle Laakmann McDowell

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11. About Face: The Essentials of Interface  Design by Alan Cooper

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12. 产品前线

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NYFW 2016

 

Yesterday, I went to see the NYFW 2016. To honestly, I was surprised by it. It is was my first time to see any fashion in person. Fashion, New York, and trend are all far away from me. Every girl has a dream about a fashion designer. I felt I am so close today. This year is extremely stressful and bad. This is last year on the school. I am on the way to change from student to employee. I feel it is extremely hard. But it is a great process to learn myself and do something I never did before. It is also a process to learn knowledge, to practice design skill and shape a mature personality.

昨天在秀场见到了很多名人和明星,我们和他们那么相近但是莫名有种距离感。我感觉到了普通人和名人的差异。我们会为找不到工作失意难过,会为钱束手无措,会有自己生活里大大小小的烦恼。我不知道他们在烦恼什么,但肯定不是我们这种烦恼。我们这样的人好像除了学习以后,也没有什么特别的优点了。interview的时候,别人问我的strengths,想来想去也就只有努力,热情和坚持。虽然不知道我们是否能成功是否能获得自己想要的,但是只求无愧于心,老去的时候不会太过后悔年轻的时候。

Reading

Two book read recently.

Design For How People Learn

“A successful learning experience does not just involve a learner knowing more-it is about them being able to do more with that knowledge.”

“Change is process, not an event. You absolutely cannot expect someone to change based on single explanation of the new practice. They need time and repetition to ease back on the old habit, and start cultivating the new one.”

I feel the book exactly describes my current status. I made many mistakes before. I alway want to change myself instantly or want to master something in a short period of time. I have not realized learning is a long journey. We have to enjoy the moment on the way.

 

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The Element of User Experience 

Many people recommended this book to me before. A Foundation book for a UX designer?

The five plane of design process: The surface plane, The skeleton Plane, The Structure Plane, The Scope Plane, The strategy Plane.

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Touch Time -Brainstorming

Brainstorm

After exploring three weeks to think what I want to make, I finally decide my final concept. In the initially stage, I explored many possible options and ideas. I realized I want to create something with deep and board thinking like dark, mysterious and eternity. I want to create an immersive experience for the viewer and led them to explore the space. I find some similar current installation online. Here is a collection  of my brainstorm and exploration.

 

Concept

I want to create a visual circle like clock to run automatical running on the table or on the screen. If our audiences make a series of certain behaviors, the running clock world will be stopped first and then destroyed.

Purpose

The primary goal of this project is lead our audience to explore the space and think about the time transition. Think about who we are in the past and where we are going on the future. How do the people feel the time transition.

Target Audience

Due to the limit timeline, the target audience of this project will be the college student who feel they have nothing to do on the school. Specially, this project target to the people who do not have a sense to appreciate their time and use it effectively.

Tools

Max.MSP, Processing, Arduino

Acrylic, LED lighting.