Shping Fair Usage Policy

1. General

The requirements in this Fair Usage Policy (Fair Usage Policy) are supplementary to, and form part of, the Shping App Terms of Use Agreement (Terms), which govern your use of the Shping App (the App), which is operated by Shping Holdings Pty Ltd (ACN 697 767 650, ABN 37 697 767 650) (Shping or us).

This Fair Usage Policy should also be read in conjunction with the Shping Review Content & Moderation Policy and the Shping Privacy Policy , which together govern content standards, platform usage, and data handling within the App.

To continue accessing or using the App, you agree to be bound by this Fair Usage Policy. If you do not agree, you must not access or use the App.

2. Services

The App enables you to receive rewards, in the form of Shping Points, in exchange for participation in certain activities (Activities), as outlined in the App.

Activities may include scanning product barcodes and interacting with product-related content, uploading receipts of products purchased, posting reviews, participating in rewarded advertising, completing third-party Reward Activities (such as surveys, games, and offers), and making qualifying purchases through Cashback Offers. Shping reserves the right to vary the Activities from time to time.

3. One Account Per Genuine End User

Shping generally permits one account per genuine end consumer. To prevent fraud, abuse, and coordinated activity, Shping may restrict, suspend, or terminate accounts where accounts appear to be controlled, operated, or coordinated by the same person, household, device, or group of users for the purpose of obtaining unearned rewards or otherwise circumventing program rules. Indicators that Shping may consider include shared devices, shared IP addresses, shared payment or loyalty credentials, shared bank or wallet details, coordinated activity patterns, and other reasonable indicators of common control or coordination.

This clause is not intended to prevent multiple unrelated adults living at the same address from each maintaining their own genuine, independently operated account, provided each account is operated by a distinct individual for that individual’s own personal use, and is not used to circumvent any program limit, restriction, or anti-fraud measure. Shping acts reasonably and in good faith in applying this clause.

Where Shping reasonably determines that this clause has been breached, it may apply the actions set out in clause 12 of the Terms (Suspension and Termination), including reversing rewards obtained through the breach and suspending or terminating affected accounts.

4. Misuse and Fraud

Shping may, acting reasonably and in good faith, suspend or terminate your use of the App if it reasonably believes you have attempted to deceive the system or gain unearned rewards. This includes, without limitation:

• the use of bots, click farms, automated scripts, or artificial intelligence to generate ad views, click-throughs, survey responses, conversions, or other rewarded activity
• the use of VPNs, proxies, or other location-spoofing tools to misrepresent your location for the purpose of accessing restricted offers or activities
• artificially generating click-throughs to Cashback Offers without genuine purchase intent
• submitting duplicate, manipulated, or fraudulent receipts, reviews, or Reward Activity responses
• returning, refunding, or reversing a qualifying purchase after cashback has been credited, where the return is procured for the purpose of obtaining unearned cashback

5. Receipts

5.1 Receipt Eligibility

You understand and agree that you may only upload receipts and receive Shping Points from genuine purchases made by you personally.

• Receipts must be uploaded within seven (7) days of purchase.
• Handwritten or screenshot receipts are not accepted.
• Receipts must be uploaded in full, showing the entire length of the receipt, and in sufficient quality for the App to accurately read and extract the required data.

Shping makes no guarantee that a receipt will be successfully recognised or accepted. If the receipt data cannot be read, is incomplete, or does not meet the requirements, it may be rejected without reward and may not be stored.

Upload Only Your Own Purchases

• You may only upload receipts for purchases you personally made, for personal use, and paid for yourself. If the payment was made using a credit or debit card, the card must be issued in your name.
• If a store loyalty card was used, it must also be registered to you.
• Uploading receipts from purchases made on behalf of others, including work-related purchases, delivery jobs (e.g. Uber Eats, DoorDash, Menulog), or any transaction where you are not the end consumer, is not permitted.

Use Your Own Loyalty Cards

When buying booster items, if you are a member of a store loyalty program (e.g. Flybuys ^, Everyday Rewards^^), you must ensure your own loyalty card is applied at the time of purchase.

If your loyalty card has previously been linked with Shping, failure to use it for eligible booster purchases may result in booster credits being denied.

Duplicate Receipt Uploads

• A receipt may only be uploaded once.
• If you need to re-upload a receipt, you must first delete the original.
• Uploading the same receipt more than once — either by you or another user — may result in account termination under the Terms.

International e-Commerce Orders

Receipts from international online stores (e.g. Amazon US, iHerb, Temu) are only eligible for rewards if the receipt clearly shows that the order was delivered to your Australian residential address, and that address matches the one listed in your Shping profile.

Digital Receipts

Screenshots from e-commerce or store apps are not accepted as valid receipts. To be eligible for rewards, a proper tax invoice must be uploaded in PDF format. The invoice must clearly show the full details of the purchase, including the store name, purchase date, items purchased, and total amount.

5.2 Receipt Limits

There are limits in place for receipts that earn rewards:

• Two (2) receipts with the same date per store
• Five (5) receipts per store, per calendar week
• A maximum of one hundred (100) receipts per calendar month, per account
• All your receipts are stored, regardless of limits

5.3 Daily Scan Limit

To ensure fair use and maintain reward integrity, Shping applies a daily limit to rewarded product scans (product enquiries). Currently, rewards will only be granted for up to 30 valid product scans per day. Scans beyond this limit will not earn rewards, even if they are valid and completed correctly.

You may continue to use the scan feature beyond the daily reward cap, but these additional scans will not be credited. Shping reserves the right to adjust the daily scan reward cap at any time, and users will be notified of any changes in-app.

6. Redemptions

6.1 Redemption Caps

Your monthly redemption cap is determined by your current account tier and is subject to your accrued Shping Points balance. Redemptions cannot exceed either the available Shping Points balance or the maximum monthly cap for your tier, whichever is lower.

The redemption cap is expressed in Australian Dollars (AUD) of redeemed value. The AUD value of Shping Points for cash redemption is determined by the Published Rate (set out in the Terms and displayed in the App). For cryptocurrency redemption, Points are redeemed for SHPING tokens on a one-to-one (1:1) basis, and the AUD-equivalent value applied against the cap is calculated using the same Published Rate that would apply to a cash redemption at that time.

The base monthly redemption cap for each level is set out below. The base cap may be increased during a calendar month by activity in the categories described in clause 7.4 (Booster Credits, Cashback Points and Reward Activity Points).

Level	Base monthly redemption cap (AUD)
Basic	$10
Bronze	$15
Silver	$20
Gold	$30
Platinum	$50
Ambassador	$75

The monthly redemption cap applicable to Platinum for Life status is described in the App and is addressed in clause 8.6.

Note: These caps apply to the combined AUD value of all redemption types, including cash redemptions and cryptocurrency redemptions. The applicable AUD value is determined by the Published Rate at the time the Redemption Request is submitted, and is not based on the spot market price of SHPING.

Important: Where the App displays an estimated AUD value of your Shping Points balance, that figure is calculated at the current Published Rate. The App may also display, for information only, an indicative reference value based on the spot market price of SHPING. Only the Published Rate determines the AUD value of a Cash Redemption. Any spot market reference value is informational only and does not represent the amount you will receive on redemption.

6.2 Account Tiers and Monthly Re-evaluation

The Shping Rewards program operates on a tier system. To progress to a higher tier and to maintain a tier above Basic, you must complete the qualifying activities specified for that tier in the App.

Levels are evaluated on a calendar-month basis as follows. (a) Instant level-up: the moment you complete the qualifying activities for a level higher than your current level, you move to that level immediately. There is no limit on the number of times you may level up within a single calendar month; if you meet the criteria for a series of levels, you move up to each level in turn as you meet its criteria. (b) Tenure at a level: when you reach a level (whether by levelling up or by passing a monthly assessment at that level), you remain at that level for the remainder of the calendar month in which you qualified and for the whole of the following calendar month, subject to (c). (c) End-of-month assessment: on the last day of the calendar month following the month in which you last qualified for your current level, your activity during that following month is assessed. If you completed the qualifying activities for your current level (or a higher level) during the assessment month, you remain at your current level (or move to that higher level) for the next calendar month. If you did not complete the qualifying activities for your current level during the assessment month, your level moves down by one tier for the next calendar month, and the assessment process repeats at the new level in subsequent months. You cannot drop by more than one tier as a result of any single end-of-month assessment. A change in level does not affect your accrued Shping Points balance; it only affects the monthly redemption cap and the benefits available to you. The full level mechanics, including qualifying actions, the freeze option, and the treatment of Platinum for Life, are set out in Section 8.

Example: You reach Gold on 15 May by completing Gold’s monthly requirements during May. You stay Gold for the rest of May and for all of June. At the end of June, your June activity is assessed: if you completed Gold’s requirements during June, you stay Gold for July; if you did not, you move down to Silver for July. If during June you instead complete Platinum’s requirements, you move up to Platinum immediately, and your tenure clock resets — you stay Platinum for the rest of June and for all of July, with the next assessment at the end of July.

6.3 Idle State

Where your account has reached Basic Tier and you do not complete any qualifying activity for three (3) consecutive calendar months, your account will move to the idle state. While your account is in the idle state:

• your account remains open
• your Shping Points balance is recorded in your account and remains available for redemption once your account exits the idle state
• redemption (cash and cryptocurrency) is disabled
• you may continue to use non-redemption features of the App, including participating in rewarded ads, Reward Activities, and Cashback Offers
• Shping Points credited from validated Reward Activities or settled Cashback Offers will be added to your balance, but cannot be redeemed until you exit the idle state

To exit the idle state and re-enable redemption, you must level up from Basic Tier to at least Bronze Tier. The activities required to level up from Basic to Bronze are described in Section 8 and the App, and may be updated from time to time in accordance with clause 1 of the Terms.

On levelling up, redemption is re-enabled at the cap of your then-current tier and the Published Rate then in effect. Your full preserved balance becomes available to redeem under that cap on a continuing month-by-month basis.

Shping does not close accounts solely on the basis of inactivity or the idle state. Your balance is not forfeited because your account is idle.

6.4 Redemption Fees

Users are entitled to one free cash redemption per calendar month. Each additional cash redemption within the same month will incur a $1.50 transaction fee.

Note: This limit applies only to standard monthly cash redemptions and does not include redemptions made during the onboarding registration process, which are treated separately and do not count toward the monthly free redemption allowance.

• Cryptocurrency redemptions of Shping Points (SHPING token transfers from Shping’s reserve to your nominated external cryptocurrency wallet) are currently free. This may change in future, including where Shping is no longer able to transfer tokens free of charge, in which case any new fee will be applied in accordance with the Terms.
• All transaction fees are subject to change. Please refer to the most up-to-date information displayed in the App during the redemption process.
• Shping reserves the right to amend these fees with reasonable notice.

6.5 Account Closure and Reactivation

You may close your account at any time through the App. On user-initiated closure, your Shping Points balance is preserved and linked to the mobile number associated with your account at closure. You may reactivate your account within twelve (12) months by logging in with that mobile number and verifying a one-time PIN; reactivation more than twelve months after closure requires identity re-verification through Shping support. After seven (7) years of no reactivation, Shping may release the preserved balance to its general operating funds. Pending Reward Activity and Cashback Offer entitlements that have not been validated or settled by the date of closure are voided. Full details, including the treatment of accounts closed for breach, fraud, or compliance reasons, are set out in clause 17 of the Terms.

7. Booster Credits, Loyalty Rebates and Cashback

7.1 Booster Campaigns

When purchasing an item included in a booster campaign, users may earn additional rewards known as booster credits, subject to the terms of the offer and verification of a valid purchase. Booster credits are credited to your account as Shping Points and form part of your Shping Points balance.

To be eligible for booster credits, all of the following conditions must be met:

• The booster offer must be activated in the App before uploading the receipt.
• The booster item must be purchased during the active booster campaign period.
• The item must appear on the uploaded receipt.
• The number of booster purchases must not exceed the allowable limit.
• If the store loyalty card has previously been used with Shping, it must also be used for the booster purchase and must be visible on the receipt or verified digitally.
• If you’ve received booster rewards for an item that was later returned, you must notify us within 7 days so the booster credits can be adjusted accordingly. Failure to do so will be considered a breach of terms and may result in permanent termination of your account.

Current booster purchase limit:

• 3 purchases per booster campaign period
• Booster period is defined as: from 00:00:00 Wednesday to 23:59:59 the following Tuesday

Note: Booster limits and conditions may change and will be reflected in the App.

7.2 Affiliate Cashback Offers

Shping offers cashback in Shping Points on qualifying purchases made through participating merchants via partner affiliate networks (including Commission Factory, Impact, and Rakuten Advertising, and other networks Shping may engage from time to time). Cashback is advertised as a percentage of the qualifying purchase amount and is paid in Shping Points only. No AUD amount of cashback is guaranteed.

To earn cashback you must:

• click through the Cashback Offer in the App immediately before completing your purchase
• complete the qualifying purchase within the merchant’s tracking window (typically 30 days, subject to the merchant)
• not interact with any other affiliate link or cashback platform between clicking through the Shping Cashback Offer and completing your purchase
• ensure tracking is not blocked by ad blockers, privacy extensions, incognito browsing, or other technical interference
• comply with any merchant-specific terms and conditions associated with the Cashback Offer

Cashback is credited only after the participating merchant or affiliate network confirms the purchase has been completed and is not refunded, returned, cancelled, or otherwise reversed (Cashback Settlement). Settlement typically takes 30-60 days but may take longer depending on the merchant and affiliate network.

Once Cashback Settlement is confirmed, the Shping Points credited are calculated by applying the advertised cashback percentage to the qualifying purchase amount and dividing by the Published Rate in effect on the date of Cashback Settlement.

Example: You make a $100 purchase at a merchant offering 10% cashback in Shping Points. Settlement is confirmed by the merchant 45 days later. The Published Rate in effect on the settlement date is $0.10 per Shping Point. You are credited with 100 Shping Points ($10 ÷ $0.10 = 100). The AUD value of those Points on redemption depends on the Published Rate in effect at the time of redemption.

Where the merchant or affiliate network reverses a purchase (return, refund, cancellation, chargeback, fraud finding, or other reason), no Shping Points are credited. If Shping Points have already been credited and the reversal arises from your own conduct, Shping may claw back the credited Points in accordance with clause 12 of the Terms. If the reversal arises from the merchant’s or network’s determination unrelated to your conduct, Shping will not generally claw back Points already credited.

Tracking and attribution of cashback may fail for reasons outside Shping’s control. Shping cannot guarantee tracking or attribution of any specific purchase.

7.3 Third-Party Reward Activities (Surveys, Games, Offers)

Shping offers, through third-party reward partners (including Prodege), surveys, games, offers, and other rewarded activities (Reward Activities). Reward Activities are optional. You choose whether to participate.

Shping Points for Reward Activities are credited only after the third-party reward provider validates your completion. Validation may take up to 60 days or longer. The Shping Points credited are calculated at the Published Rate in effect on the date of validation.

Where the third-party reward provider reverses a conversion, no Shping Points are credited. If Shping Points have already been credited and the reversal arises from your own conduct (such as fraud, automation, or duplication), Shping may claw back the credited Points. If the reversal arises from the provider’s determination unrelated to your conduct, Shping will not generally claw back Points already credited.

7.4 Effect of Booster, Cashback and Reward Activity Earnings on Monthly Redemption Cap

The AUD value of booster credits, cashback Points, and Reward Activity Points credited to your account in a given calendar month, calculated at the Published Rate in effect on the date of credit, is added to your monthly redemption cap for that calendar month only. Any portion of the increased cap that is not used in the calendar month in which the credits were made does not carry forward, and the standard tier cap applies in subsequent months. The underlying Shping Points balance remains in your account and can be redeemed in future months within the standard cap.
Example: A Basic Tier user with a $10 standard monthly cap who is credited $5 of cashback Points and $2 of booster credits in May has an effective cap of $17 for May only. If the user does not redeem the additional $7 in May, their cap reverts to $10 in June; the $7 balance remains in their account and can be redeemed in future months within the standard cap.

8. Account Levels

8.1 Overview

The Shping Rewards program operates a tiered level system. The current standard levels are Basic, Bronze, Silver, Gold, Platinum, and Ambassador. A small number of legacy users hold “Platinum for Life” status, as described in clause 8.6. The specific actions required to reach and maintain each level, the benefits associated with each level, the monthly redemption caps applicable to each level (as also addressed in Section 6), and the activities that count towards each requirement are described in the App and may be updated from time to time in accordance with clause 8.7.

Standard levels operate on a calendar-month basis. You may level up to a higher standard level at any time during a calendar month by completing the qualifying activities for that level (see clause 8.2). When you reach a level, that level applies for the remainder of the calendar month in which you qualified and for the whole of the following calendar month, subject to the end-of-month assessment described in clause 6.2.

8.2 Qualifying actions

The actions that count towards each level requirement, and the minimum monthly thresholds for each standard level, are set out in the table below and described further in the App:

Action per calendar month	Basic	Bronze	Silver	Gold	Platinum	Ambassador
Daily Task Completions	–	3	8	15	20	25
Boosted Item purchases	–	–	1	4	6	8
Cashback Offer purchases	–	–	–	1	1	1

For the purposes of the table above:

(a) Daily Task Completions – qualifying engagement with the App’s daily tasks section, which refreshes each day at midnight (Australian Eastern Time). Daily tasks may include, without limitation, receipt uploads, product reviews, surveys, sponsored ad views, featured product engagement, and other activities described in the App from time to time. A “Daily Task Completion” is recorded for any calendar day on which you complete at least one qualifying daily task in the App. The composition and number of daily tasks presented may vary between users and between days, at Shping’s discretion.

(b) Boosted Item purchases – qualifying purchases of products designated as “Boosted Items” in the App, made by you personally and uploaded as receipts in accordance with Section 5 (Receipts) and Section 7.1 (Booster Campaigns) of this Fair Usage Policy.

(c) Cashback Offer purchases – qualifying purchases made through Cashback Offers in the App in accordance with Section 7.2. For level-progression purposes, a Cashback Offer purchase is counted towards the month in which the qualifying purchase was made, provided it is successfully tracked. Where a Cashback Offer purchase is initially counted and is subsequently rejected, reversed, or clawed back before Cashback Settlement (as defined in Section 7.2), the credit will be reversed and your level for the affected month and subsequent months may be recalculated. Cashback Offer purchases pending validation are shown in the App.

8.3 Tracking of purchases – your responsibility to notify

Shping uses reasonable efforts to automatically track qualifying purchases (including Boosted Item purchases and Cashback Offer purchases) through its receipt processing, affiliate, and tracking infrastructure, but tracking depends on third-party systems and is not guaranteed. If a qualifying purchase is not reflected in the App within 7 days of the purchase, it is your responsibility to notify Shping promptly using the support process described in the App, and in any event within 30 days of the date of the purchase. Notifications received after 30 days may not be eligible for retrospective credit, either for rewards (including Shping Points and cashback) or for level progression. Shping will investigate eligible notifications and credit qualifying purchases that it can reasonably verify, including through receipt and transaction information you provide.

8.4 Freeze option

Once per calendar year, users at standard levels (Bronze and above) may elect to freeze their level for a period of up to 60 days, as described in the App. While your level is frozen:
(a) your current level is maintained and is not subject to monthly re-evaluation under clause 6.2;
(b) you will not earn Shping Points or progress towards level requirements;
(c) you may still redeem accrued Shping Points, subject to the monthly redemption caps in Section 6; and
(d) cashback or rewards from qualifying activities completed before the freeze, but which validate during the freeze, will be credited to your account but will not count towards level requirements.
The freeze may be activated in the App and ends automatically after 60 days, or earlier if you choose to end it through the App. A freeze cannot be paused, transferred, or extended.

8.5 Availability of qualifying activities

Some level requirements depend on the availability of qualifying activities (such as Cashback Offers and Boosted Items), which depends on brand and partner participation and is not guaranteed. Where qualifying activities are not reasonably available to you during a calendar month, Shping may, acting reasonably and in good faith, apply discretion when re-evaluating your level.

8.6 Platinum for Life

Platinum for Life is a legacy recognition status awarded to a small number of users prior to the introduction of the Ambassador tier and is no longer offered. Platinum for Life status is maintained for the life of the user’s Shping account, for so long as Shping continues to operate the program, is not subject to the monthly action requirements or the monthly re-evaluation described in clause 6.2, and entitles the user to the enhanced earning rate and the monthly redemption cap described in the App. Platinum for Life is dependent on the user’s account remaining active and in good standing under the Terms; Shping does not separately revoke Platinum for Life status, but the status will cease if the underlying account is closed or terminated in accordance with the Terms.

8.7 Changes

The specific monthly action requirements, numerical thresholds, monthly redemption cap amounts, qualifying activities, level names, benefits, the activities that increase the monthly redemption cap under clause 7.4, and the enhanced earning rate for Platinum for Life are described in the App and may be adjusted from time to time as the program evolves and as brand and partner participation changes. Where a change is materially adverse to you, Shping will give you no less than 30 days’ advance notice through the App or by email, in accordance with clause 1 of the Terms. Non-material changes (including the introduction of new qualifying activities, additional benefits, adjustments to in-app categorisation, and routine operational changes) may take effect with reasonable notice through the App. Changes to the structural rules in this Section 8 (including how standard levels are reached, how long they last, how monthly re-evaluation operates, the freeze mechanic, the existence and treatment of Platinum for Life, and the framework for qualifying actions and tracking) will be made in accordance with clause 1 of the Terms. For the avoidance of doubt, the entitlement of existing Platinum for Life users to retain Platinum for Life status for the life of their account is a vested right and will be honoured subject to clause 8.6.

9. Advertising and Third-Party Reward Activities

9.1 Advertising in the App

The App displays advertising as part of the normal App experience. Advertising includes native ads, banner ads, video ads, interstitial ads, sponsored content, and other commercial placements. Most advertising is non-rewarded — you are not paid Shping Points for viewing or interacting with these ads.
From time to time, Shping may offer you the option to view a rewarded advertisement in exchange for Shping Points. Rewarded ads are optional. If you choose not to view a rewarded ad, you do not receive the associated Shping Points.
Full details of how advertising operates, including the advertising partners involved, what data is shared with them, and your rights to limit advertising personalisation, are set out in clause 4A of the Terms and the Privacy Policy.

9.2 Reward Activities

Reward Activities (including surveys, games, and offers) are provided through third-party reward partners. Participation is optional and subject to the rules of the third-party partner. Shping Points earned from Reward Activities are subject to validation by the third-party partner, may take up to 60 days or longer to settle, and may be reversed in accordance with clause 7.3.

9.3 Cashback Offers

Cashback Offers are subject to the rules in clause 7.2 of this Fair Usage Policy and clause 4A.5 of the Terms. Shping cannot guarantee tracking or attribution of any specific cashback purchase. Cashback Settlement may take 30-60 days or longer.

10. Product Reviews

10.1 Product Review Guidelines

• Reviews must only relate to products you have purchased
  • Reviews should be based on personal experience with the product.
  • Please do not write reviews about products you have not purchased.
• Use actual product photos or videos
  • If you choose to include photos or videos in your review, please make sure they are of the actual product and not taken from a computer screen or TV.
• Provide value to other users
  • Please avoid short, uninformative reviews such as “love it” or “great product”.
  • Instead, provide detailed and informative feedback that would be useful to others.
• Follow our content policy
  • We reserve the right to reject any reviews that violate our content policy.
  • Your review must not be offensive, threatening, harassing, or violate any privacy, intellectual property, or other rights of users or third parties.
  • Additionally, your review must not contain any software viruses or programs that may disrupt the App’s provision.
• Review quality and moderation
  • Reviews must comply with Shping’s content standards. Reviews that are misleading, irrelevant, abusive, duplicated, or fraudulent may be removed regardless of sentiment. Moderation decisions do not affect the neutrality of Shping’s incentive model.
  • Only reviews that meet Shping’s verification and content standards are eligible for inclusion in external data feeds, including those provided to third-party platforms such as Google.

10.2 Video Review Guidelines

Want to create a great video review? Here’s how to make it engaging, authentic, and useful to others.

10.3 Product Review Media Restrictions

To maintain content quality across the platform, Shping may restrict a user’s ability to upload photos or videos in reviews if their past submissions do not meet the required quality standards.

Restrictions may be temporary or permanent and are applied at Shping’s discretion. Users may enquire via support if they believe a restriction has been applied to their account or wish to appeal.

10.4 Profile Photo Requirement for Product Reviews

To submit product reviews and earn rewards, you must have a visible profile photo of yourself as your avatar in the App. This helps ensure reviews are genuine, trustworthy, and from real people, making them more valuable to brands and other shoppers.

By uploading your profile photo, you grant Shping a non-exclusive, royalty-free, worldwide licence to display that photo, with or without your product reviews, within the App, within Shping dashboards, and in any other locations where your review may be featured, including but not limited to retailer websites, brand e-commerce sites, and other promotional or marketing channels.

If you choose not to upload a profile photo, you may still use the App and participate in other earning activities, but you will not be able to submit product reviews.

10.5 Neutral Review Incentives

Rewards for submitting reviews are fixed and not influenced by review rating, sentiment, or outcome. Users are eligible for the same rewards regardless of whether a review is positive, neutral, or negative.

11. Account Access and Reviews

11.1 Log-in and Verification

Shping is phasing out support for social login via third-party platforms, including Google, Coinbase, X (formerly Twitter), Telegram, WeChat, and Apple.

You must now log in using your mobile number or email address, verified via a one-time PIN code.

To ensure you can continue to access your account without disruption, please make sure that both your mobile number and email address are verified in your account settings.

11.2 Account Reviews and Identity Checks

If we believe your account may have breached our rules, we may ask for extra information to clarify or confirm your activity. This might include:

• Proof of purchase (e.g. showing product barcodes or confirming receipt details)
• Confirming your identity through a Know Your Customer (KYC) process
• Additional checks on how your account is being used, including review of advertising interactions, Reward Activity submissions, and Cashback Offer click-through patterns

If you don’t respond or complete the requested steps, your account and any pending rewards may be placed on hold or permanently closed.

12. Opt-Out and Data Use

You may opt out of receiving targeted product content or engagement requests by updating your preferences in the App or by contacting privacy@shping.com.

You may opt out of advertising personalisation through your device’s privacy settings (such as iOS App Tracking Transparency or Android Advertising ID controls) or through in-App settings where available. Opting out of personalisation does not remove non-rewarded advertising from the App.

We may use de-identified data to personalise your experience and improve our services, but no identifiable information is shared without your consent or as required to deliver the Services.

Data may be stored or processed in jurisdictions outside Australia. We ensure all data handling complies with applicable privacy laws.

13. Age Requirement

You must be at least 18 years of age to use the Shping App. If you are under 18, you are not permitted to register or use the services.

^ Flybuys is a registered trademark of Loyalty Pacific Pty Ltd. Shping is not affiliated with or endorsed by Flybuys.
^^ Everyday Rewards is a trademark owned by Woolworths Group Limited. Shping is not affiliated with or endorsed by Everyday Rewards.

Effective Date: 1 July 2026
Version: 010726_FUP