Our Purpose

• To bring together concierges in hotels, resorts and selected condominiums and as such to establish and promote high professional and ethical standards.
• To encourage friendship and communication among concierges and related guest service personnel in South Florida, the United States and throughout the world.
• To expand and assist in the training of those entering the concierge profession and, in general, to promote, foster, enhance, and improve the technical skills and professionalism of concierges and guest service personnel.
• To coordinate, promote and assist in the activities and interests of concierges.
• To foster the development of the role of the concierge in the hotel industry and tourism in general.
• To maintain the highest standards of concierge service.

Our Mission Statement

• To foster and affirm the highest standards of concierge professionalism though effective networking, training, mentoring and information sharing, resulting in better service and ambassadors for the destination.
• To consistently exceed the expectations of our guests and colleagues by having a passion for excellence everyday both in our professional and personal lives.
• To deliver the highest standards of service with integrity, honesty, fairness celebrating our diversity both on local and international levels.
• To improve the communities where we live and work.
• To practice accountability and embrace change.
• To seek knowledge and growth through learning, sharing a sense of urgency and humility with our core endeavor being that we have fun in everything we do every day.

Our Community

The Southern Florida Concierge Association has sponsored and participated in various community and charity projects including Aids Walk Miami, Riccardia Programs. We have also donated scholarships to the International Concierge Institute (I.C.I.), financially assisting individuals who would like a formal training in the Concierge profession.