Case Studies

OVERVIEW

BCRA Architects, an 80-person design firm, worked with Sentry to replace an overlocked IT environment with a streamlined system that maximizes uptime and billable work.

CHALLENGES

Tasked with improving efficiency, Alisha Cornell chose Sentry for its strong reputation, industry focus, and proven results. Over four months, Sentry worked closely with BCRA leadership to unwind years of restrictive IT settings.

SOLUTION, DELIVERY, AND BUSINESS IMPACT

• Sentry’s model has given BCRA access to a broader expert team instead of a single generalist; for example, three different Sentry specialists collaborated to resolve a complex Deltek accounting software issue. BCRA now experiences fast, high-touch support and feels like “the only client,” with even small issues treated as top priority rather than being pushed to the back burner.
• Sentry simplified operations and budgeting with just two predictable invoices each month (support and security/licensing), saving Alisha time and making spend easier to review and justify. A dedicated Sentry team now knows BCRA’s environment and people, creating a consistent, personal connection instead of “just another tech” rotating through support interactions.
• Alisha relies on Sentry as a trusted partner to evaluate new software and technologies, confident that Sentry’s expertise and understanding of design firms will guide the right longterm decisions.