About ServiceDesk Plus | Cloud
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can...
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.
With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.
Discover the key features that can transform your service experience
Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create, edit, and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
Previous Versions
Here you can find the changelog of ServiceDesk Plus | Cloud since it was posted on our website on 2014-06-13 13:01:58.
The latest version is 6.53.0 and it was updated on 2026-06-11 00:25:42. See below the changes in each version.
ServiceDesk Plus | Cloud version 6.53.0
Updated At: 2026-06-08
Changes: - Enhanced template selection in the Request module to support nested (hierarchical) service categories.
- Enhanced the Service Category field on the Add Request page with an updated service category selection flow.
- Streamline service request approvals: Technicians can now manage approval levels, add/remove approvers in bulk, and send notifications directly from the Approvals page.
ServiceDesk Plus | Cloud version 6.52.1
Updated At: 2026-06-01
ServiceDesk Plus | Cloud version 6.50.0
Updated At: 2026-04-01
Changes: - Implemented Consumables support inside the asset module.
- Deeplinking support for Asset Acknowledgement form and Add Request with a mapped asset
- Asset Audit UI Enhancement with “All Sites” Supported in Asset Audit.
- Performance improvement and bug fixes
ServiceDesk Plus | Cloud version 6.42.0
Updated At: 2026-03-19
Changes: - Technicians can now Add assets from the assets list page of the app.
- Minor bug fixes and performance improvements.
ServiceDesk Plus | Cloud version 6.41.2
Updated At: 2026-03-16
Changes: - Enhanced history tracking with detailed workflow timer events and checklist item-level changes, giving you a complete audit trail of all operations.
- Checklists now display a visual indicator when they are pending workflow execution.
- Bug fixes and performance improvements.
ServiceDesk Plus | Cloud version 6.41.0
Updated At: 2026-01-08
Changes: Minor bug fixes and performance improvements.
ServiceDesk Plus | Cloud version 6.39.0
Updated At: 2025-11-13
Changes: • Introduced widgets for Approval and Request Summaries for quicker insights.
• Enabled approval actions for problems via mobile.
• Added request cancellation from the detail page.
• Added multi-select for tasks in Request and Change modules for bulk actions.
• Expanded language support with Hindi and Ukrainian.
• Enhanced security in Ask Zia image queries.
• Minor bug fixes and performance improvements.
ServiceDesk Plus | Cloud version 6.38.1
Updated At: 2025-10-13
Changes: Added support for DateStamp field in Task Module
ServiceDesk Plus | Cloud version 6.37.0
Updated At: 2025-07-31
Changes: - Provided accessibility enhancements related to WCAG guidelines.
- Added support for Android 15.
- Performance improvements and minor bug fixes.
ServiceDesk Plus | Cloud version 6.35.0
Updated At: 2025-06-19
Changes: - Added support for manual workflow transitions in the Request/Asset module—bringing the app in line with recent web platform enhancements.
- General fixes and stability improvements.
Disclaimer
Official Google Play Link
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