Accessibility
Thank you for researching the accessibility of Classic Harbor Line Key West! Please review the content on this page and contact us if you or your guest will require assistance at boarding time or if you have any further questions.
General Accessibility Questions/Concerns: 305-293-7245 or email [email protected]
Website Accessibility
This website is designed, built and maintained to meet the Web Content Accessibility Guidelines (WCAG) 2.1 to an AA standard. If you have any issue using a site reader to process your tickets please do not hesitate to call for assistance or to report an issue: 305-293-7245. We cannot be held liable for the compliance of our third party online ticket processors as we do not maintain or own those sites.
Assistance with Purchasing Tickets
For additional assistance with booking tickets, feel free to email us at [email protected] or call us at 305-293-7245. You can also visit us at our ticket booth located at 202R William Street, Key West FL 33040.
Guests who may need some assistance boarding
If the guest in question can climb a few stairs, we are able to assist them in boarding. We would like to know in advance which trip you will be on and schedule a pre-boarding for your group in this case. Please call us at 305-293-7245 and let us know you’ll require boarding assistance for your party.
Storing manual wheelchairs or walkers
Walkers or wheelchairs not needed while aboard can be stowed by our crew either on our dock or on the boat.
Guests requiring a manual wheelchair
At this time, we are unable to accommodate guests who are not able to walk with assistance.
Restrooms
Guests should note that the bathrooms are located down a short flight of stairs on Schooner America 2.0.
Bring a lock for motorized chairs
If you or your guest is arriving at the boat with a motorized chair, and is able to walk with some assistance to get aboard, please bring a lock for the motorized chair as we cannot assume responsibility for personal items left on the dock during trips.
Basics on Accessibility at Classic Harbor Line
Schooner America 2.0 is not defined as ‘accessible’ by ADA guidelines, as it is not required to be due to its regulatory design requirements and its capacity rating. However, we have established our boarding practices in an as safe and reasonable fashion as possible to accommodate as many guests as possible.
Service Animals
Only animals that perform a manual task to assist a person are permitted aboard without prior approval from management. Emotional support animals and pets are not permitted without prior approval from management. For approval of your emotional support animal or pet, please call 305-293-7245.