phenomenal
Experiences
From the Inside Out
Experiences
From the Inside Out
Practical insights drawn from real-world leadership experience—showing how the way you lead and treat your team shapes every customer interaction.
Thanks for Coming in Today
Creating a Culture Where Employees Thrive & Customer Service is Alive
Most organizations focus on the customer experience without addressing what shapes it. This book flips that perspective—showing how the way employees are treated directly influences the experience customers have.
Drawing from decades of leadership in hospitality, Ryan Minton shares practical, real-world approaches to building teams that are engaged, empowered, and prepared to deliver exceptional service. The ideas are simple, actionable, and designed to be implemented immediately—without added complexity or cost.
The result is a more consistent, more human experience for both employees and customers.
Praise for
Thanks
for Coming in Today
This is a winner!
“For years, my management team has had the same three great customer service books as required reading. I have not found a fourth book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I will be putting Thanks for Coming in Today in the hands of every one of my team members. It’s that good. This is a winner!”
MIKE HAMILTON, Franchisee, Chief Operating Officer, Planet Fitness Midwest
behind-the-scenes secrets to world-class excellence
“As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service–and Charles Ryan Minton is sharing his expertise in his fantastic new book Thanks for Coming in Today. I’ve worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory. I encourage you to buy a copy for every member of your team to learn his behind-the-scenes secrets to world-class excellence … before your competition does!”
MARK DAVID JONES, President, Small World Alliance and former Disney executive
A gem for service excellence tactics
“Charles Ryan Minton’s new book Thanks for Coming In Today is a gem for service excellence tactics and foundational experience ideas. Every service example he details in each chapter can be embraced and put into action in any industry, from hospitality to healthcare. This is a must-read for all customer, guest, and patient experience leaders!”
JENNIFER JASMINE E. ARFAA, PhD, Chief Experience Officer & Vice President of Patient Experience, UC Health
Uplifted
The Remarkable Power of Positive Leadership on Frontline
Leadership shows up in how people feel at work—and that feeling drives how they perform.
In Uplifted, one of Forbes top 10 business books for 2025, Ryan Minton outlines a practical approach to leading frontline teams through positive, consistent leadership behaviors that build trust, accountability, and engagement. Drawing from real-world experience, he shows how small, intentional actions—recognition, empowerment, and clear expectations—create environments where people do their best work.
The result is stronger performance, better retention, and more consistent customer experiences—driven not by pressure, but by how people are led.
What Readers
Are Saying
“A Gift to the Service Industry!”
Verified Reader
“Such a powerful reminder to lead with positivity - No Bad Day Policy”
Verified Reader
“This Book Will Change How You Lead—Fast.”
Verified Reader