Are your customers or users complaining that your systems are slow, misbehaving, or just don’t work?
Let us figure out WHY, and help you to resolve the issues.
Service Details
Technical analysis, troubleshooting, and/or fault isolation Service(s), which may include Deliverable(s).
Invoicing based on actual hours logged.
Service Options
Hourly billing rates vary based on the tools and expertise required to properly analyze them.
Simple
Example Service(s)
- Simple troubleshooting scenario involving a single application.
- Simple troubleshooting scenario involving the device’s operating system (settings, peripherals, device drivers, virus)
- Simple troubleshooting scenario involving a single consumer-grade computing device (desktop, laptop, tablet, or phone).
Example Deliverable(s)
- None.
Intermediate
Example Service(s)
- Troubleshooting situations involving multiple consumer-grade applications (app conflicts).
- Troubleshooting situations involving basic networking connectivity (wired, wireless, mesh, Bluetooth).
Example Deliverable(s)
- Summary Report not to exceed 15 pages or slides.
Complex
Example Service(s)
- Complex troubleshooting scenarios involving multiple interrelated applications.
- Complex troubleshooting scenarios involving enterprise networking.
- Complex troubleshooting scenarios involving multi-tier apps.
- Complex troubleshooting scenarios involving VMs or containers.
- Complex troubleshooting scenarios involving packet analysis.
Example Deliverable(s)
- Detailed technical report which may require annotated screenshots.
- Detailed technical report which may require conclusive evidence.
- Reports requiring adherence to specific format/style requirements.