Frequently Asked Questions

Rivocard is a modern virtual prepaid card funded by cryptocurrency. Convert crypto into a spendable balance and use it globally anywhere virtual Visa cards are accepted — online shopping, subscriptions, digital advertising, travel, and more.

Visit our Card Creation page, complete the quick sign-up, fund your wallet with crypto or bank transfer, and your virtual card is issued instantly — in under 60 seconds. No bank account or credit check required.

Rivocard supports 10+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Solana (SOL), Litecoin (LTC), Monero (XMR), Dash, Ripple (XRP), BNB, Dogecoin and Tron. See the full list on our Supported Cryptocurrencies page.

Using Rivocard is straightforward: top up your card balance using any supported cryptocurrency, then use your virtual card number, expiry, and CVV to pay anywhere Visa is accepted online — subscriptions, advertising platforms, travel bookings, and more. Manage your balance and view transactions from your dashboard. See our Help Center for step-by-step guides.

A single flat 5% top-up fee — charged only when you load funds onto your card. No monthly subscriptions, no purchase fees, no hidden charges. View the full breakdown on our Fees & Limits page.

Yes — limits are tiered by your KYC verification level. Basic KYC allows up to $1,000/day; Full KYC unlocks $10,000/day; Enhanced KYC goes up to $50,000/day with unlimited monthly spend. Full details are on our Fees & Limits page.

Yes. Rivocard uses 256-bit SSL encryption, is fully AML compliant, PCI DSS certified, and monitors all transactions in real-time for suspicious activity. You can freeze or delete your card instantly from your dashboard at any time.

Email us at support@rivocard.com or use our Contact page. We respond to all messages within 24 hours on business days.

Use our Report Issue page to flag suspicious activity, unauthorized transactions, or account compromise. Our security team reviews every report and follows up with a resolution update.

You can contact Rivocard by emailing support@rivocard.com or by using the form on our Contact page. Our team replies within 24 hours on business days.

If you have any problem with your Rivocard — failed transaction, unauthorized charge, or technical issue — visit our Report Issue page and submit a detailed report. Our security team reviews every submission and follows up with a resolution within 1 business day.

The Rivocard Help Center is our dedicated support hub covering card setup, funding, fees, spending limits, and account management. It’s the fastest way to find answers without waiting for support.

Rivocard offers email support at support@rivocard.com, a Contact form, a Report Issue page for card problems, and a self-service Help Center with guides and FAQs. We respond to all messages within 24 hours on business days.