Riselaser Technical Support & Service
Warranty & After-Sales Commitment
At Riselaser, your success is our priority. We stand firmly behind every machine we build. Our service policy ensures transparent terms and lifetime technical support for all our fiber laser welding, cleaning, and cutting equipment.
2-Year Laser Source Warranty: We offer an extended 2-year warranty for the core laser source, ensuring the heart of your machine is protected.
1-Year Machine Warranty: Comprehensive 1-year coverage for the entire machine and other main components.
24-Hour Response: Guaranteed technical support response within 24 hours.
Free Parts Replacement: During the warranty period, we ship replacement parts via DHL/FedEx at no cost for non-human damages.
Custom OEM & ODM Manufacturing Solutions
Enhance your market competitiveness with our tailored manufacturing services. Riselaser offers flexible OEM/ODM solutions to meet your specific branding and technical requirements.
Custom Branding: We support customized machine housing colors, logo silk-printing, and software interface booting logos to match your brand identity.
Flexible Configuration: Choose your preferred core components (e.g., IPG/Raycus/JPT laser sources, different laser heads) to fit your market’s price point.
Design Services: Our R&D team can assist with structural design modifications and functional upgrades for special applications.
Comprehensive Operation & Software Training
Master your machine in no time. We provide detailed technical training to ensure your operators can handle the equipment with confidence and safety.
Software Tutorials: Step-by-step guidance on laser control software (e.g., EZCAD) and parameter settings for different materials.
Remote Video Support: 1-on-1 training via WhatsApp, Skype, or Zoom for instant troubleshooting.
Installation Guide: Comprehensive user manuals and video instructions included with every machine.
Troubleshooting & Maintenance Support
Minimize downtime with our expert diagnostic support. We provide comprehensive guides to help you identify and solve common issues quickly.
Troubleshooting Guide: Access our knowledge base for solutions to common faults like laser power attenuation, alarm errors, and connection issues.
Easy Maintenance: Our machines are designed with modular components for easy lens cleaning and parts replacement.
Spare Parts Supply: We keep a full stock of original laser sources, lenses, and nozzles for immediate shipment.
Resource & Download Center
Get immediate access to essential technical resources. We provide up-to-date documentation to support your machine selection and daily operations.
Product Catalogs: Detailed specifications and parameter charts for all fiber laser welders, cleaners, and cutters.
User Manuals: Comprehensive guides for installation, operation, and safety maintenance.
Software & Drivers: Download the latest control software (e.g., EZCAD) and system drivers.
Common Questions & Quick Support
Have questions before buying? Find quick answers about machine capabilities, shipping, and maintenance to make an informed decision.
Application Queries: Which materials (stainless steel, aluminum, etc.) can be welded or cleaned?
Logistics & Tax: Information on shipping times, import duties, and door-to-door delivery services.
Consumables: Details on the lifespan of protective lenses and copper nozzles.
Ready to upgrade your production efficiency? Our engineers are ready to provide the best laser solution for your business.
Fast Response Guaranteed: We reply within 24 hours.
