RightNow, developed by RightNow Technologies, is a cloud-based customer service and experience platform designed to help organizations manage customer interactions across channels. It unifies case management, knowledge management, and workflow automation with web self-service, email response, live chat, and social engagement. Agents work from a single desktop to track incidents, enforce SLAs, and resolve issues using guided knowledge and business rules. The platform includes a configurable customer portal, community forums, surveys and feedback tools, and robust analytics for monitoring performance and customer satisfaction. As a SaaS solution, RightNow offers APIs and connectors for integrating with CRM, telephony, and back-office systems, enabling end-to-end service processes. Companies use it to improve first-contact resolution, reduce support costs, and deliver consistent, personalized service. RightNow Technologies was later acquired by Oracle, and the product evolved into Oracle Service Cloud.
RightNow is developed by RightNow Technologies and is used by 8 users of Software Informer. The most popular versions of this product among our users are: 8.3, 8.4 and 8.8. The names of program executable files are RightNow.CX.EXE, rightnow.exe, RightNow.InitEngine.exe, RightNow.Installer.exe and RightNowCX.exe.
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