Facebook + Responso Replies
in no time

Omnichannel –
Facebook and other channels
on one platform

Effective multichannel e‑commerce does not mean hundreds of open tabs. By connecting Facebook to Responso, you bring every Messenger inquiry into one unified inbox alongside your other marketplaces. By having the whole communication on one organized Responso platform, you bring clarity into your daily work and the peace of mind that no customer is ever left waiting.

Intelligent
autoresponder

Messenger customers expect an instant response, day or night. The Responso Autoresponder makes sure every client will get their answer. Customizable messaging and smart scheduling – perfect for after-hours or holidays – allow you to support your customers within seconds all day long. It’s more than just a wait-time notification, it’s about maintaining customer service level high and building trust on different touchpoints.

Automated workflow

Managing hundreds of repetitive tasks is the core of effective Facebook support. The Responso Automatic actions create inquiries and assign statuses instantly. The system detects key words and proceeds the action – from agent assignment and tagging to sentiment analysis and prioritization. Everything is automated, so there is no room for a human mistake, but time saved for inquiries that need a human touch. 

AI-powered
support

AI tools in Responso analyze the context and sentiment of incoming messages to help you prioritize tasks and simplify your workflow.

But the real game-changer is the AI Assistant, which prepares message content based on the product details and your individual knowledge base that you share with it. The Assistant automatically adapts its tone of voice and, using your information base, provides reliable answers to customer questions. This allows for the instant resolution of Facebook inquiries with minimal agent involvement.

Automatically
assigning
the agent

Clear workflow is the foundation of an efficient customer service team. The automatic message assignment feature ensures that every ticket reaches the right social media or platform manager, eliminating chaos and the risk of different agents sending conflicting information. As a result, the support process becomes seamless, giving you the certainty that every Facebook inquiry is handled according to the highest standards.