Request Tracker3.2
Publisher Description
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.
About Request Tracker
This Helpdesk & Remote PC program is available in English. It was last updated on 08 March, 2026. Request Tracker is compatible with the following operating systems: Windows.
The company that develops Request Tracker is CyberNiche Software. The latest version released by its developer is 3.2. This version was rated by 10 users of our site and has an average rating of 5.0.
The download we have available for Request Tracker has a file size of 5.2 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2009-02-05 and was downloaded 698 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Request Tracker as malware if the download link is broken.
How to install Request Tracker on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Request Tracker is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
Program Details
System requirements
Download information
Pricing
Version History
version 3.2
posted on 2009-02-05
Help file changes for Windows Vista.
version 3.1
posted on 2005-02-17
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.