Replay

When an issue surfaces, don’t waste hours trying to reproduce it. Open the Replay app, navigate to the page where the problem appears, click Record, run the exact flow, and stop. You’ll get a link that points to a faithful capture of the session—everything needed for diagnosis is preserved. Instead of trading vague screenshots or steps, your team examines the same run, with the page state, logs, and requests exactly as they occurred.

To investigate, open the recording and scrub the timeline to the moment the glitch shows up. Pause anywhere to inspect elements, review console output, and trace network calls. Move backward or forward to see how values and UI changed across events. Use markers to highlight critical points, then add comments pinned to those moments. Mention teammates to pull them in, and keep discussions threaded right where the evidence lives. Because the recording is deterministic, everyone sees the same behavior, which makes root-cause analysis straightforward—even if the bug is intermittent in live environments.

Build this into your daily workflow. QA can attach a link to each ticket instead of writing long repro steps. Support can capture customer issues in seconds and hand engineers a concrete case. Developers can verify a fix by comparing the problematic recording with a new one that shows the corrected behavior. Product managers can review UX hiccups, annotate rough edges, and align with design on what changed. Share links over chat, add context with timestamps, and keep the conversation focused on the exact frame where the problem occurs. This reduces back-and-forth, shortens triage, and lets each role contribute where it’s most effective.

Use Replay for more than bug hunts. Record failing end-to-end test runs and attach the link to your CI report so maintainers can inspect the failure without rerunning locally. Capture tricky onboarding flows and leave time-anchored notes so new teammates learn faster. When exploring performance problems, walk through network activity around slow interactions and correlate it with UI updates. Best practices: keep captures focused on a single scenario, title recordings clearly, and leave concise, action-oriented comments. With this rhythm—record, inspect, discuss, and share—your team turns vague problems into precise, fixable tasks.