RedefineFX – Privacy Policy

Last updated: December 3, 2025
Owner: RedefineFX operated by Jesse Pitela 
Contact: jesse (at) redefinefx.com

1. What Information We Collect

We only collect information that is necessary to provide our services, improve our products, and operate our business.

1.1 Website Analytics & Cookies

When you browse our website, we automatically collect anonymous usage data, such as:

  • page views

  • clicks

  • referring URLs

  • time on site

  • device/browser information

  • approximate geographic region

We use standard analytics tools and cookies to understand how visitors use our site and to improve the user experience.

This data cannot identify you personally unless you voluntarily provide your email or purchase a product.

1.2 Email Sign-Ups

If you subscribe to our newsletter, download free content, or enter your email on our website, we collect:

  • email address

If you are subscribed, our email system may associate:

  • page views

  • email opens/clicks

  • product interest

  • downloads

This helps us send relevant content only to people who want it.

1.3 Purchases (Courses, Products)

When you buy a course, our checkout provider (Teachable) and its payment processors (Stripe, PayPal) collect:

  • name

  • email

  • billing address

  • company name (optional)

  • country

  • payment information

We do not store or access your credit card details. All payments are handled securely by our third-party processors.

We only receive the basic customer information required to deliver your purchase and support you.

2. How We Use Your Information

We use your information for the following purposes only:

  • to deliver the content and products you purchase

  • to send you emails if you have opted in

  • to improve website performance and user experience

  • to provide customer support

  • to comply with legal and tax requirements

  • to analyze sales, product performance, and website activity

We do not use your information for anything unrelated to RedefineFX.

3. What We Do Not Do

To be absolutely clear:

3.1 We do NOT sell or rent your personal information.

We never share your data with third-party advertisers or unrelated companies.

3.2 We do NOT store your credit card information.

Payments are handled exclusively by Stripe, PayPal, or Teachable.

3.3 We do NOT send spam.

You can unsubscribe from any email at any time using the link at the bottom of every message.

3.4 We do NOT collect unnecessary personal data.

Our typical customer record contains only:

  • your name

  • your email address

  • your purchase history

Nothing more.

4. Legal Basis for Processing (GDPR)

As a Czech/EU-based business, we process your data under these legal bases:

  • Contractual necessity: To deliver your purchased products.

  • Legitimate interest: To track website performance and improve our services.

  • Consent: When you subscribe to our newsletters or accept cookies.

  • Legal obligation: For tax, accounting, and compliance with EU law.

We process the minimum amount of personal data required for these purposes.

5. How Long We Keep Your Data

We retain customer information only as long as necessary to:

  • maintain your access to purchased courses

  • comply with tax and accounting laws

  • provide customer support

Email subscribers remain on the list until they unsubscribe.

You may request deletion of your data at any time (except when tax law requires retention).

6. Your Rights (GDPR)

You have the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion (“right to be forgotten”)

  • withdraw email consent at any time

  • request a copy of your data

Simply contact us at: jesse (at) redefinefx.com

7. Cookies & Tracking

We use cookies for:

  • website analytics

  • performance improvements

  • personalized content for email subscribers

  • tracking conversions after email clicks

  • remembering your preferences

You may disable cookies in your browser at any time.

8. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • encrypted payment processing

  • secure servers

  • limited access to customer data

  • strong password policies

  • GDPR-compliant email systems

No system is 100% secure, but we maintain industry-standard safeguards.

9. Third-Party Providers

We use reputable third-party services to run RedefineFX, including:

  • Teachable (course platform, merchant of record)

  • Stripe / PayPal (payment processors)

  • Email marketing provider (for newsletters)

  • Analytics tools (for anonymous website data)

These providers process data strictly to deliver the services requested and are bound by their own privacy policies.

10. Contact & Questions

If you have any questions about this Privacy Policy or how your data is handled, contact:

Email: jesse (at) redefinefx.com

We respond to all privacy and data requests promptly.