Frequently Asked Questions
Find answers to common questions about our virtual phone number service, SMS reception, and API integration.
Are numbers rented or do I pay per SMS received?
We provide a phone numbers hosting service. The pricing is affordable and straightforward. We never charge for SMSs received. Check out our pricing page for more information.
Which countries are available?
We currently offer phone numbers in the following countries: United States, United Kingdom, Canada. If you need a different country, please visit our Pricing page for more information. We are actively working to expand our services to additional countries based on user feedback.
For how long can I keep the number?
You can keep the rented number for as long as you need it, provided you maintain an active subscription. There are no time restrictions on the duration of number rental.
Can I receive OTP from third-party services (e.g., WhatsApp, Telegram, Uber...)?
Yes you can. However, some services may not work due to their restrictions. Contact the service for their requirements. WE CAN'T GUARANTEE THIRD-PARTY VERIFICATION INITIALLY.It's advisable to test the numbers compatibility before renting. Follow these steps:
1. Visit https://receive-sms.com/numbers.
2. Search for phone numbers.
3. Choose a number and copy it.
4. Paste the number into your registration form on the third-party service.
5. If the third-party service accepts the number, it's safe to proceed with purchasing.
Additionally, we offer a cancellation option with credit back for numbers you never used, provided they have never received an SMS and the cancellation is made within 30 days maximum.
OTP not received — what should I do?
1. Retry the verification process a few times, as temporary network issues can sometimes cause failures.
2. Try using a different device or network, as fingerprinting technologies can occasionally affect the verification process.
3. If the issue persists, contact the support team of the service you’re trying to use for further assistance (e.g., for Telegram: https://telegram.org/support).
4. Utilize the "Cancel" option in your phone number inbox on our platform to get a free replacement number that may work better.
5. If the "Cancel" option is not available in your Receive-SMS inbox, contact Receive-SMS support and request a cancellation.
How do I cancel a number I don't want and get credit back?
You can cancel a number and receive full credit back. To do this:
- Open your number inbox and click the three-dots dropdown menu.
- Select "Cancel" from the options.
For reference, see the screenshot: https://receive-sms.com/img/cancel.gif
Can I have a discount or free credits?
Yes you can. Logging, and click on Free Credits. Choose from the options available to get a discount or earn free credits.
Is using these numbers for SMS verification illegal?
It's only illegal if you're doing it for shady purposes like committing fraud or other illegal activities. But, if you're just using it to sign up for a legit service that requires phone verification, you should be good to go. Make sure to read the terms of service.
Can I delete my account?
Yes, you can delete your account by logging in and clicking on "Settings". Scroll down and then click on "delete my account." This action is irreversible.