At Real Clean Factory, we want you to feel fully confident in your purchase. If for any reason you are not satisfied with your order, you may return it under the following terms.

1. Returns & Refunds

  • Return Window: You may return your item within 14 days of delivery.

  • Condition: Items must be in their original condition, with all packaging, accessories, and protective films intact. Watches that show signs of wear, missing components, or tampering may not be eligible for a full refund.

  • Prepaid Label: We provide a prepaid return shipping label (for eligible regions). Please use this label to ensure your package is insured and properly tracked.

  • Refund Processing: Refunds will be issued within 5–10 business days after we receive and inspect the returned item. Refunds are made to the original payment method.

2. Exchange Policy

  • Direct exchanges are possible if the requested replacement item is in stock.

  • If not available, a refund will be processed instead.

3. Warranty Coverage

All watches purchased from Real Clean Factory include a 2-Year Limited Warranty from the date of delivery.

What the Warranty Covers:

  • Manufacturing or material defects.

  • Movement malfunction not caused by misuse.

What the Warranty Does Not Cover:

  • Damage caused by accidents, misuse, or negligence.

  • Wear and tear from normal use (e.g., scratches, strap wear, fading).

  • Water damage due to improper crown use or exposure beyond rated resistance.

  • Unauthorized repairs, modifications, or tampering.

  • Loss or theft.

4. Warranty Service

To request warranty service:

  1. Contact our support team at [[email protected]] with your order number and a description of the issue.

  2. Provide clear photos/videos of the product.

  3. Once approved, we will send you a prepaid shipping label for warranty service.

  4. Our team will repair, replace, or refund the item at our discretion.

5. Important Notes

  • Please ensure items are securely packaged to avoid damage during return transit.

  • Items returned without prior authorization may not be accepted.

  • Our return and warranty policies do not limit your statutory consumer rights where applicable.