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We guarantee maximum assistance and support at different levels.
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Our phone number is: +39 045 884 11 99

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Our Support email is: support@rdcom.com
Frequently asked questions

How can I insert my address book into the platform?

Our messaging platform allows manual entry of a single name at a time or a larger upload of contacts which can be imported via a file. Of course it is possible to associate different additional parameters to each number entered to assist in Of course, several additional parameters can be associated with each number entered.

Is it possible to create "sub-accounts"?

The ability to create sub-accounts is reserved for Reseller users. For more information contact our offices.

Are there any particular characters that cannot be entered in the text of the SMS that I send?

It is always advisable to avoid using characters that do not belong to the GSM standard or symbols.
The GMS network does not always recognize special characters, such as the symbols | \ £¥¿ Ä Æ É Ñ Ö Ø Ü ß ä å æ ñ ö ø ü which may therefore not be correctly displayed by the recipient. Capitalized words other than the brand name and initials are discouraged. To be best understood, avoid using ambiguous abbreviations; And if you enter a phone number, write it without inserting spaces inside to set up an immediate call-to-action. Any links to multimedia content should be preceded and followed by space. Punctuation marks must be followed by a space so that they are not interpreted as possible emoji.

What can be the causes of failure to deliver a message?

The most frequent causes of non-delivery are usually attributable to: poor GSM network coverage, wrong recipient number or address, absence of international dialing code, miscellaneous errors of servers handling queues and shipments, etc.

Which payment methods are accepted?

It is possible to pay online by credit card. In this case, the purchased product is immediately available. Transactions take place in secure SSL (Secure Socket Layer) mode and are protected by the security protocols of the “Verified by Visa” and Mastercard Secure Code International Circuits.

Payment by bank transfer can be sent to the following account: IBAN: IT96 K060 4559 7900 0000 5000 474

By sending a copy of the payment receipt during office hours by email to amministrazione@rdcom.com, or by fax to 045 8841224: this way, the top-up operations will be carried out within a few minutes.

When is the invoice issued?

The purchase invoice is issued after the purchase to the name / company name indicated during registration for the service. The data used for billing are those declared when registering for the platform; therefore, the importance of correct information entry is emphasized.

How do I receive the invoice?

As of January 1, 2019, electronic invoicing is mandatory for companies (Law 205 of 12/27/2017). Regarding Legal Persons i.e., all B2B relationships, as required by the regulations, the invoice will be sent in electronic format (XLM) via the interchange system to the recipient code (SDI) or to the PEC address expressly communicated or registered with the Business Registry. For individuals and legal entities not subject to the regulations (B2C reports, individuals, final consumers and other entities not required to have a PEC address), a document in PDF format is produced, sent to the email address indicated by the user in their account (INFO/USER DATA section) and made available in the same account (INFO/INVOICES section); this document shows the data relating to the purchase made (the same as on the invoice) but does not have fiscal value.

R&D Communication Srl

Via dei Castagni 9 37141
Verona, Italy

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Ministero dello Sviluppo Economico – Aut. Min. del 24/04/2013 (D.Lgs. 259/2003). A.G.Com. Autorità per le Garanzie nelle Comunicazioni | Iscrizione R.O.C. Registro Operatori di Comunicazione N. 23918