Overview

At Raspberry Hills, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent returns and refunds process.

By placing an order with Raspberry Hills, you agree to the terms outlined below.

Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The product must be in original packaging with tags intact

  • Proof of purchase (receipt or order confirmation) is required

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items on sale or purchased during promotions

  • Customized or made-to-order products

  • Used, damaged, or altered items

Refunds Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–7 business days

  • The amount will be returned to your original payment method

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us with details and clear proof (such as images), and our team will assist you.

Return Process

To initiate a return, follow these steps:

  1. Contact our support team with your order details

  2. Wait for return approval and instructions

  3. Ship the item back to the provided address

  4. Once received and inspected, your refund or exchange will be processed

Shipping for Returns

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping method

  • Raspberry Hills is not responsible for lost return shipments

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • Processing times may vary depending on your bank

If the issue persists, feel free to contact us.

Contact Us

If you have any questions about returns or refunds, contact us: