Profiles

  • Member Since: October 13th, 2024
  • Location: USA
  • Website: elementor.com
  • Job Title: Customer Experience Engineer
  • Find me on:
  • Posted a reply to Missing translation files, on the site WordPress.org Forums:
    Since this question concerns Elementor Pro, please note that we’re unable to provide support for…

  • Posted a reply to The Ken Burns effect stopped working after update, on the site WordPress.org Forums:
    @gemart1 Thank you for reaching out. There are no known reports of any issues after…

  • Posted a reply to Global Element Broken/Issues With Frontend, on the site WordPress.org Forums:
    @toad78 I understand you’re experiencing issues with the Slider widget. To better assist you, could…

  • Posted a reply to prefers-reduced-motion:reduce in Elementor frontend CSS code, on the site WordPress.org Forums:
    Thanks for sharing your feedback. The CSS snippet you’re referring to is part of Elementor’s…

  • Posted a reply to Sliders inside Elementor Tabs break after second page load (cache issue?), on the site WordPress.org Forums:
    @gcextempora Thanks for reaching out and for taking the time to share the details of…

  • Posted a reply to Error in the file JS checklist.min.js, on the site WordPress.org Forums:
    @esaenz28 Thanks for reporting the issue with the Templates popup. From your description, this looks…

  • Posted a reply to Fatal Error in Elementor Editor – Unable to Edit Pages (Latest Version), on the site WordPress.org Forums:
    @ashutoshguptaydg , Thank you for your message. In most cases, issues with the editor not…

  • Posted a reply to [Elementor Website Builder - More Than Just a Page Builder] Veracode vulnerabilities in elementor plugin, on the site WordPress.org Forums:
    I’m Sergio from the Elementor Support team. Since this is a potential security vulnerability in…

  • Posted a reply to DELETE Link not active, on the site WordPress.org Forums:
    I'm Sergio from the Elementor support team. It’s likely that your hosting provider or a…

  • Posted a reply to Errors?, on the site WordPress.org Forums:
    I’m Sergio from the Elementor Support team. I understand you’re experiencing a PHP error. This…

  • Posted a reply to Failed aupdate Elementor to 3.30.4 version, on the site WordPress.org Forums:
    I'm Sergio from the Elementor support team. We haven’t heard back from you regarding the…

  • Posted a reply to Custom CSS Color Override Not Applying in Elementor (Free Version), on the site WordPress.org Forums:
    @sattajunction I'm Sergio from the Elementor support team. I understand you’re trying to override a…

  • Posted a reply to Same error in the COUNTER widget for over 15 months., on the site WordPress.org Forums:
    @eliaspatrickjr Dear {{customer.firstName}}, I’m Sergio from the Elementor Support team. I’ve reviewed the issue mentioned…

  • Posted a reply to Compatible with WordPress and Other plugin, on the site WordPress.org Forums:
    I understand the issue you’re experiencing with the display of currency symbols. This may already…

  • Posted a reply to ELEMENTOR PLUGIN CAUSES THE WEBSITE CRASH!!!, on the site WordPress.org Forums:
    To help resolve the issue you’re experiencing, I recommend fully deactivating and deleting all existing…

  • Posted a reply to Please fix jquery deprecated messages, on the site WordPress.org Forums:
    Thank you for reaching out and for sharing your concerns. I understand you’re seeing deprecated…

  • Posted a reply to The field text is not filled in mainEntity.acceptedAnswer”中), on the site WordPress.org Forums:
    Dear {{customer.firstName}}, Thanks for your message and for sharing the context. It seems like the…

  • Posted a reply to Updating to Elementor v. 3.26 and later causing critical error, on the site WordPress.org Forums:
    @julie2009 Thank you for reaching out. I understand you’re experiencing issues while using a third-party…

  • Posted a reply to elementor not loading global styles, on the site WordPress.org Forums:
    Dear @locker17, Thank you for reaching out. As per WordPress.org guidelines, we’re unable to provide…

  • Posted a reply to Paragraph and Line Breaks not “sticking”, on the site WordPress.org Forums:
    Hello @shannonsadik Thanks for reaching out. I understand how frustrating this issue can be. Based…

  • Posted a reply to Woocommerce – Single Product Page – Product Name Missing, on the site WordPress.org Forums:
    Dear {{customer.firstName}}, I’m Sergio from the Elementor Support Team—thank you so much for your patience,…

  • Posted a reply to Fatal Error, on the site WordPress.org Forums:
    Dear {{customer.firstName}}, I’m Sergio from the Elementor Support Team—thank you so much for your patience,…

  • Posted a reply to New common-modules.min.s script causing trouble in Livemesh Posts Carousel, on the site WordPress.org Forums:
    Dear {{customer.firstName}}, I’m Sergio from the Elementor Support Team—thank you so much for your patience,…

  • Posted a reply to how to exclude image carousel js from wp rocket js delay, on the site WordPress.org Forums:
    Dear {{customer.firstName}}, I’m Sergio from the Elementor Support Team—thank you so much for your patience,…

  • Posted a reply to Bug in Elementor’s JSON-LD Schema: Missing “text” Field in “acceptedAnswer”, on the site WordPress.org Forums:
    Dear {{customer.firstName}}, I’m Sergio from the Elementor Support Team—thank you so much for your patience,…

  • Posted a reply to How to Optimize Elementor Pages for Better Load Speed?, on the site WordPress.org Forums:
    Dear @mdsalimreza8790, Thank you so much for your kind words! We’re thrilled to hear you’re…

  • Posted a reply to Automatic line break no longer works in the blocks, on the site WordPress.org Forums:
    Hello @magneetjeswinkel, Upon further inspection of the page, I have confirmed that the break appears…

  • Posted a reply to Bottom left menu bar not showing Elementor, on the site WordPress.org Forums:
    Hi @canard28, Please visit Elementor -> Features -> Editor Top Bar. Enable it, then disable…

  • Posted a reply to margin right is not working, on the site WordPress.org Forums:
    The ticket will be closed due to inactivity

  • Posted a reply to Front-end gives fatal error after uploading elementor to 3.26.3, on the site WordPress.org Forums:
    Hi,Since you are an Elementor Pro user, you can open a support ticket at my.elementor.comref:…

  • Posted a reply to Elementor Issue With the Footer Page, on the site WordPress.org Forums:
    Dear @alluresession We haven’t heard from you, so this ticket will be closed due to…

  • Posted a reply to Bug; Elementor content remains even if disabled, on the site WordPress.org Forums:
    Dear @webepc, The behavior you described is expected since Editing with Elementor allows you to…

  • Posted a reply to CLS in Header (Mobile Only), on the site WordPress.org Forums:
    Dear @bilalkh97 , We haven’t heard from you, so this ticket will be closed due…

  • Posted a reply to Basic gallery problem, on the site WordPress.org Forums:
    Dear @bydanish We haven’t heard from you, so this ticket will be closed due to…

  • Posted a reply to Saving a page with a column background image applies to published version, on the site WordPress.org Forums:
    Dear @2motion, We haven’t heard from you, so this ticket will be closed due to…

  • Posted a reply to Issues with elementor on fresh install, on the site WordPress.org Forums:
    Hi @scythez , As an Elementor Pro user, please submit a support ticket at my.elementor.com…

  • Posted a reply to Issues with elementor on fresh install, on the site WordPress.org Forums:
    Hi @scythez, You can review the minimum system requirements for Elementor here: System Requirements. Please…

  • Posted a reply to ONE PAGE #, on the site WordPress.org Forums:
    Hi @denispancionato, As an Elementor Pro user, please submit a support ticket at my.elementor.com for…

  • Posted a reply to Table of contents swapping and going crazy, before landing on the active heading, on the site WordPress.org Forums:
    Hi nicolasod777, I have reviewed the site an noticed you are using Elementor Pro. please…

  • Posted a reply to [NSFW] Elementor Issue as I am not able to update any content on my Home Page., on the site WordPress.org Forums:
    Hello, For Pro support, please visit your Elementor dashboard and initiate a support ticket directly…

  • Posted a reply to [NSFW] Elementor Issue as I am not able to update any content on my Home Page., on the site WordPress.org Forums:
    Hi There, This ticket will be closed due to inactivity. If you encounter any other…

  • Posted a reply to Missing Proceed Button tab, on the site WordPress.org Forums:
    Dear meatface888, Unfortunately, we are unable to access your site at the moment, as it…

  • Posted a reply to Error CSS file. code:404, on the site WordPress.org Forums:
    Hi masouddarvishi1992, I understand your concern, and I believe the issue you’re experiencing may be…