Profiles

Bio

Experienced WordPress Plugin Support Engineer with expertise in troubleshooting, resolving technical issues, and guiding users. Skilled in plugin customization, compatibility checks, and delivering efficient solutions to ensure seamless website functionality.

  • Member Since: June 6th, 2024
  • Location: Bangladesh
  • Website: softlabbd.com
  • Job Title: Support Engineer
  • Employer: SoftLab
  • Find me on:
  • Posted a reply to ZIP download cannot be extracted on macOS – Error -1 (No such process), on the site WordPress.org Forums:
    Hi Galicki, Could you please share the URL of the page where the issue is…

  • Posted a reply to ZIP download cannot be extracted on macOS – Error -1 (No such process), on the site WordPress.org Forums:
    Hi Galicki, Thanks for reaching out. We attempted to replicate the issue you’re experiencing with…

  • Posted a reply to Browser scrollbar width changed by this plugin, on the site WordPress.org Forums:
    Hi Toolsavvy, Thanks for reaching out.The issue can be easily resolved by applying custom CSS.…

  • Posted a reply to How to Prevent Downloads, on the site WordPress.org Forums:
    Hi Adedayo, Thank you for reaching out, and we sincerely apologize for any inconvenience this…

  • Posted a reply to Database Migration in Progress banner error, on the site WordPress.org Forums:
    Hi Adedayo, Thank you for reaching out, and we apologize for any inconvenience this may…

  • Posted a reply to Plugin just completely stops working after update to 1.3.4, on the site WordPress.org Forums:
    Hi Aster,Please note that starting from version v1.3.4 of the Dracula Dark Mode plugin, the…

  • Posted a reply to Image quality reduction and other visual bugs in version 1.3.4, on the site WordPress.org Forums:
    Hi @dominokozmali, Thank you for reaching out, and we appreciate your patience. Regarding your first…

  • Posted a reply to Dark mode elements still active with Admin switched off, on the site WordPress.org Forums:
    Hi David, Thanks for your cooperation. Our team has identified the issue and is actively…

  • Posted a reply to Dark mode elements still active with Admin switched off, on the site WordPress.org Forums:
    Hi David, We value your concern regarding security. To help us better understand the issue…

  • Posted a reply to Question About JSON Translation File Structure, on the site WordPress.org Forums:
    Hi Themefour, Thanks for reaching out, and we apologize for the inconvenience. You can change…

  • Posted a reply to Dark mode elements still active with Admin switched off, on the site WordPress.org Forums:
    Hi David, Thank you for reaching out, and we sincerely apologize for the inconvenience this…

  • Posted a reply to Plugin not available for download, on the site WordPress.org Forums:
    Hi Jpkarmatech, Thanks for reaching out. We’ve introduced security enhancements and addressed some minor bugs…

  • Posted a reply to Plugin not available for download, on the site WordPress.org Forums:
    Hi Jpkarmatech, Thank you for your interest and support for the plugin. At the moment,…

  • Posted a reply to [Essential Addons for Contact Form 7] Missing url links for the file upload tags in the webhook payload, on the site WordPress.org Forums:
    Hi Alopex91, Thanks for reaching out, and we sincerely apologize for any inconvenience this may…

  • Posted a reply to Statistics are GMT not local?, on the site WordPress.org Forums:
    Hi cccmikey, Thanks for reaching out. We’re currently working on the issue you’re experiencing and…

  • Posted a reply to Not reverting to regular color scheme, on the site WordPress.org Forums:
    Hi starhorsepax2, Thanks for reaching out, and we apologize for the inconvenience this may have…

  • Posted a reply to Uploaded Images Attach To E-Mail, on the site WordPress.org Forums:
    Hi Leonmills, We’re happy to let you know that a new update of the Essential…

  • Posted a reply to ‘Invalid Nonce’ Error, on the site WordPress.org Forums:
    Hi Siedgey, We sincerely apologize for the inconvenience this issue may have caused. As a…

  • Posted a reply to ‘Invalid Nonce’ Error, on the site WordPress.org Forums:
    Hi Siedgey, Thanks for reaching out, and we apologize for the inconvenience this may have…

  • Posted a reply to Dracula raw code coming up in frontend, on the site WordPress.org Forums:
    Hello @ozoemena ,In version 1.3.0 of Dracula Dark Mode, we introduced an improved color mechanism.This…

  • Posted a reply to Toggle Switch disappears in Menu after upgrade to 1.3.1, on the site WordPress.org Forums:
    Hi Jpkarmatech, We sincerely apologize for the inconvenience. Could you please create a support ticket…

  • Posted a reply to Download videos from iOS fails, on the site WordPress.org Forums:
    Hi Cswas, Thank you for your cooperation. You can create a support ticket through our…

  • Posted a reply to Toggle Switch disappears in Menu after upgrade to 1.3.1, on the site WordPress.org Forums:
    Hi Jpkarmatech, We apologize for the inconvenience. Could you please delete the currently installed Dracula…

  • Posted a reply to Terrible Lazy Loading Feature, on the site WordPress.org Forums:
    Hi Kdwebfeedback, Of course, we can do that. Here is the email address you requested:…

  • Posted a reply to [Dracula Dark Mode – Accessibility, Reading Mode & Dark Mode for WordPress] Toggle Switch disappears in Menu after upgrade to 1.3.1, on the site WordPress.org Forums:
    Hi Jpkarmatech, I’d like to apologize for the confusion in my previous message regarding the…

  • Posted a reply to Toggle Switch disappears in Menu after upgrade to 1.3.1, on the site WordPress.org Forums:
    Hi Jpkarmatech, Thanks for reaching out, and we apologize for the inconvenience. We’ve made adding…

  • Posted a reply to Terrible Lazy Loading Feature, on the site WordPress.org Forums:
    Hi kdwebfeedback, We sincerely apologize for the confusion in our previous message. To help us…

  • Posted a reply to Terrible Lazy Loading Feature, on the site WordPress.org Forums:
    Hi Jpkarmatech, Thanks for reaching out, and we apologize for the inconvenience. We’ve made adding…

  • Posted a reply to Undefined array key “locations”, on the site WordPress.org Forums:
    Hi Sharkyblunt, Thank you for bringing this to our attention. Our team has identified the…

  • Posted a reply to [Dracula Dark Mode – Accessibility, Reading Mode & Dark Mode for WordPress] New block menu toggle is not displaying, on the site WordPress.org Forums:
    Hi Etellwright, We have double-checked the issue you mentioned and can confirm that the Block…

  • Posted a reply to Download videos from iOS fails, on the site WordPress.org Forums:
    Hi Cswas, Thank you for reaching out, and we apologize for the inconvenience this may…

  • Posted a reply to Litespeed Blocking Downloads at 500MB with This Plugin, on the site WordPress.org Forums:
    Hi Pressuser2019, We sincerely apologize for any inconvenience this may have caused. We attempted to…

  • Posted a reply to Problem with yellow highlighting some texts in version 1.2.9, on the site WordPress.org Forums:
    Hi Dominik, We apologize for the inconvenience. We’ve released a new version of the Dracula…

  • Posted a reply to Problem with yellow highlighting some texts in version 1.2.9, on the site WordPress.org Forums:
    Hi Dominik, Thank you for reaching out, and we apologize for any inconvenience this may…

  • Posted a reply to Tutor LMS, on the site WordPress.org Forums:
    Hi Smarteez, Thank you for reaching out, and we apologize for any confusion this may…

  • Posted a reply to Annoying Dark Mode toggle behaviour in new tabs / admin side – 1.2.9, on the site WordPress.org Forums:
    Hi Ardankrownz, We sincerely apologize for any inconvenience this may have caused. The issue you…

  • Posted a reply to Plugin can’t find menus in Riverbank theme, on the site WordPress.org Forums:
    Hi Etellwright, We sincerely apologize for any inconvenience this issue may have caused. Our team…

  • Posted a reply to Issue after updating to 1.2.9, on the site WordPress.org Forums:
    Hi Jpkarmatech, Thank you for your response. You can create an account using the link…

  • Posted a reply to Issue after updating to 1.2.9, on the site WordPress.org Forums:
    Hi Jpkarmatech, We sincerely apologize for the inconvenience caused. For a faster resolution, we recommend…

  • Posted a reply to No preview available, on the site WordPress.org Forums:
    Hi Jjanthony, We apologize for any inconvenience this may have caused. Unfortunately, we’re having some…

  • Posted a reply to Essential Addons dashboard blank in backend, on the site WordPress.org Forums:
    Hi azzuwp, Thanks for reaching out.The issue you mentioned is fully resolvable.If you’d like the issue…

  • Posted a reply to [NSFW] [File Manager for Google Drive - Integrate Google Drive with WordPress] Display Error, on the site WordPress.org Forums:
    Hi divinitycomics, Thank you for reaching out. Please note that our team does not provide…

  • Posted a reply to Lost margins and padding on everything with latest update, on the site WordPress.org Forums:
    Hi tim52,Thank you for reaching out.We’re <span style="box-sizing: border-box; margin: 0px; padding: 0px;">pleased to inform…

  • Posted a reply to Bug Report: Shortcode Builder Module Pagination Broken, on the site WordPress.org Forums:
    Hi nattsukun55, We apologize for the inconvenience you're experiencing. If you're having trouble creating a…

  • Posted a reply to Bug Report: Shortcode Builder Module Pagination Broken, on the site WordPress.org Forums:
    Hi nattsukun55, We sincerely apologize for the inconvenience caused. To help us investigate the issue…

  • Posted a reply to Bug Report: Shortcode Builder Module Pagination Broken, on the site WordPress.org Forums:
    Hi nattsukun55, Could you please check if you're using the latest version of the Integrate…

  • Posted a reply to How images from Shared Drive, on the site WordPress.org Forums:
    Hi Marcovlees, Thanks for reaching out! Yes, with the Pro version of the plugin, you…

  • Posted a reply to Default star raview, on the site WordPress.org Forums:
    Hi Viaco, Apologies for the mistake in our previous reply. The fix will be included…

  • Posted a reply to Bug Report: Shortcode Builder Module Pagination Broken, on the site WordPress.org Forums:
    Hi nattsukun55, We sincerely apologize for any inconvenience this may have caused. To help us…

  • Posted a reply to Default star raview, on the site WordPress.org Forums:
    Hi Viaco, The issue has been resolved, and the fix will be included in the…