Profiles

Posted a reply to Return Label Issue “the service entered is unknown”, on the site WordPress.org Forums:
Hi @anylifestyle, Could you please try this once more: remove all participation numbers under ProductsClick…

Posted a reply to Return Label Issue “the service entered is unknown”, on the site WordPress.org Forums:
Hi, Thanks for checking this with DHL. Since return labels can be created successfully in…

Posted a reply to Return Label Issue “the service entered is unknown”, on the site WordPress.org Forums:
Hi, This usually happens when the return product/participation number is missing or not correctly assigned…

Posted a reply to [Bug] Drop-off point selection resets immediately in classic checkout, on the site WordPress.org Forums:
Hi @forge12marc, Thanks for the detailed report. We were able to reproduce the issue in…

Posted a reply to Company name missing on shipping label after plugin update, on the site WordPress.org Forums:
Hi @kersavond,Just to confirm first: were you previously using the SOAP API, and after the…

Posted a reply to Weird error message when trying to ship to parcel station, on the site WordPress.org Forums:
Hi Martin, This is not a “random” error. It’s a translated validation message from our…

Posted a reply to Select between package types, on the site WordPress.org Forums:
Hi @torbentschechnegmailcom,We already answer your question herehttps://wordpress.org/support/topic/differentiate-between-package-types/Best regards,

Posted a reply to Differentiate between package types, on the site WordPress.org Forums:
Hi @torbentschechnegmailcom , yes, that’s right. The customer will always pay the shipping price defined…

Posted a reply to Switching to REST API doesn’t work, on the site WordPress.org Forums:
Hi @daishi , This error comes directly from DHL’s REST API. When using REST, DHL…

Posted a reply to Pickup Request 401 Unauthorized – Access to the resource is not allowed, on the site WordPress.org Forums:
Hi Omar,Thanks for the log.The request format looks correct.A 401 on the pickup endpoint usually…

Posted a reply to Pickup Request 401 Unauthorized – Access to the resource is not allowed, on the site WordPress.org Forums:
Hi Omar, A 401 on the pickup endpoint usually means the credentials are valid, but…

Posted a reply to Courier Pickup Settings Configuration Request, on the site WordPress.org Forums:
Hi Valerio,Your configuration is correct for creating and downloading shipping labels.However, courier pickup is not…

Posted a reply to Please specify a phone argument?, on the site WordPress.org Forums:
Hi Torbent,That’s a very good question.With the DHL REST API, a recipient phone number is…

Posted a reply to Please specify a phone argument?, on the site WordPress.org Forums:
Hi Torbent,This error originates from DHL’s REST API and indicates that the recipient's phone number…

Posted a reply to PHP Warning: Undefined array key “PDDP”, on the site WordPress.org Forums:
Hi David,Thanks for reporting this.The warning is triggered when the optional PDDP flag is not…

Posted a reply to Error creating Label due to Return Label, on the site WordPress.org Forums:
Hi @grube, thanks for sharing the log.In this case, please check the DHL Products and…

Posted a reply to Handling of address_2 and address length limits in DHL WooCommerce plugin, on the site WordPress.org Forums:
Hi Bart, Thanks for your message.-Yes, this is expected behavior. The plugin uses address_1 for…

Posted a reply to Bulk-generating DHL label performance (slow and out of memory problems), on the site WordPress.org Forums:
Hi David, Yes, what you’re seeing can be normal in that range. The slowdown comes…

Posted a reply to [DHL Shipping Germany for WooCommerce] Get Account Settings sets “DHL Paket International” to wrong DHL RETOURE INT, on the site WordPress.org Forums:
Hi Gerd, Yes, we’ve already reported this to DHL on our side. We’re currently digging…

Posted a reply to [DHL Shipping Germany for WooCommerce] Street number issue with Packstationen, on the site WordPress.org Forums:
Hi @redima, Nothing is wrong with your street/house-number formatting here. The error you are seeing…

Posted a reply to [DHL Shipping Germany for WooCommerce] Get Account Settings sets “DHL Paket International” to wrong DHL RETOURE INT, on the site WordPress.org Forums:
Hi Gerd, Thanks for reporting this. What you’re seeing comes directly from the DHL REST…

Posted a reply to [DHL Shipping Germany for WooCommerce] VS 3.9.5. crashes the site, on the site WordPress.org Forums:
Hi @webdesignberlin11, this crash is caused by a WooCommerce core bug in needs_shipping() when an…

Posted a reply to [DHL Shipping Germany for WooCommerce] Fatal Error when opening an Order, on the site WordPress.org Forums:
hi @wptom24, thanks for the details. this is the same WooCommerce core bug we’ve been…

Posted a reply to [DHL Shipping Germany for WooCommerce] Error creating label: The credentials you provided are invalid., on the site WordPress.org Forums:
Hi @beatcore,nothing changed on our side.That error comes from the dhl api and usually means…

Posted a reply to [DHL Shipping Germany for WooCommerce] Problem after Update to Woocommerce 10.3.0, on the site WordPress.org Forums:
Hi @jozudono, Thanks for the report. We tested with WooCommerce 10.3.0 and DHL Shipping Germany…

Posted a reply to [DHL Shipping Germany for WooCommerce] Valid packstation address causes error message, on the site WordPress.org Forums:
Hi @redima, Please make sure you’re on the latest version of our plugin from WordPress.org…

Posted a reply to [DHL Shipping Germany for WooCommerce] Label Customization, on the site WordPress.org Forums:
Hi @majd948, The label layout is generated by DHL, not by the plugin. You can…

Posted a reply to [DHL Shipping Germany for WooCommerce] Plugin kills the preview of woocommerce emails, on the site WordPress.org Forums:
Hi @1stsol, thanks for reporting this and sharing the screenshot. We are currently investigating the…

Posted a reply to [DHL Shipping Germany for WooCommerce] SOAP –> REST: Reference number, on the site WordPress.org Forums:
Hi @psorn, you can control the prefix with this filter: add_filter( 'pr_shipping_dhl_paket_label_ref_no_prefix', function () {…

Posted a reply to [DHL Shipping Germany for WooCommerce] 400 error: ‘USA’ not ISO 3166-1 alpha-3, on the site WordPress.org Forums:
Hi @gangakitose, “USA” is fine. This error is usually a US-address validation issue. Please check…

Posted a reply to [DHL Shipping Germany for WooCommerce] SOAP –> REST: Reference number, on the site WordPress.org Forums:
Hi @psorn, with REST the plugin sets the reference like this by default: order_12345If you…

Posted a reply to [DHL Shipping Germany for WooCommerce] SOAP API > REST API = Packstation bug, on the site WordPress.org Forums:
Hi @frauhoelle, You don’t need to add any custom code — the Postnummer field is…

Posted a reply to [DHL Shipping Germany for WooCommerce] Unauthorized 401 error, on the site WordPress.org Forums:
Hi @eli7gug, thanks for sharing the details Why you see “Unauthorized 401”? The GET calls…

Posted a reply to [DHL Shipping Germany for WooCommerce] Switching to REST API, on the site WordPress.org Forums:
Hi @kkjWhen you switch our plugin to REST, you do not need any “consumer key/secret”.…

Posted a reply to SOAP API > REST API = Packstation bug, on the site WordPress.org Forums:
Hi @frauhoelle, With the switch to the REST API, Packstation addresses must be entered in…

Posted a reply to Create Return Label – Error : The service entered is unknown, on the site WordPress.org Forums:
Hi @fatihku, Thanks for your message and for sharing the screenshot. From our experience, the…

Posted a reply to DHL shipping methods not appear in shipping zones, on the site WordPress.org Forums:
Hi @xod74, Thanks again for your message! Just to clarify: the DHL Service Point map…

Posted a reply to Translations Problems, on the site WordPress.org Forums:
Hi @leeonsauer , Thanks for notifying us about this! We’ll make sure to update the…

Posted a reply to Fatal error after updating, on the site WordPress.org Forums:
Hi @adsim, Thank you for quickly sharing the FTP details. I’ve applied a quick fix…

Posted a reply to How to acivate DHL Kleinpaket?, on the site WordPress.org Forums:
Hi @kraemit, Thanks for your question. To activate DHL Kleinpaket, you need to make sure…

Posted a reply to Fatal error after updating, on the site WordPress.org Forums:
Hi @adsimcan you please send us ftp access to the staging siteOr at least access…

Posted a reply to Fatal error after updating, on the site WordPress.org Forums:
Hi @adsim , Thanks for your report. We couldn’t recreate this issue on our side,…

Posted a reply to Generate DHL Versandlabel (return shipping label) for customer orders in WooComm, on the site WordPress.org Forums:
Hi @nikolaosmantas, Thanks for your message and detailed explanation. At the moment, our DHL for…

Posted a reply to Post number is missing, on the site WordPress.org Forums:
Hi @webdesignberlin11, Thank you for the clarification. You're right that in some cases DHL does…

Posted a reply to “DHL Locations” cannot be used – No shipping method enabled, on the site WordPress.org Forums:
Hi @webdesignberlin11, The error “DHL Locations cannot be used – No shipping method enabled” means…

Posted a reply to Post number is missing, on the site WordPress.org Forums:
Hi @webdesignberlin11,The error you're seeing is related to DHL Packstation or Postfiliale deliveries, which require…

Posted a reply to Store Tracking in _wc_shipment_tracking_items, on the site WordPress.org Forums:
Dear @teknovision ,We’re pleased to inform you that the latest version of the DHL Shipping…

Posted a reply to CN23 Form – Incorrect Total Value When Quantity > 1, on the site WordPress.org Forums:
Dear @alsvin ,We’re pleased to inform you that the latest version of the DHL Shipping…

Posted a reply to CN23 Form – Incorrect Total Value When Quantity > 1, on the site WordPress.org Forums:
Hi @alsvin, Thanks for your patience! We’re releasing the updated plugin this week, it will…