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Posted a reply to Duplicate Orders, on the site WordPress.org Forums:
@sdaniel123 could you also provide your TikTok shop_code or seller_id? -
Posted a reply to Duplicate Orders, on the site WordPress.org Forums:
Hi @sdaniel123 - I'm creating an internal ticket for our ecommerce team to investigate this,… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
Hi @hostsolutionslabs - when you go through this process outlined in this guide (https://ads.tiktok.com/help/article/tiktok-woocommerce-set-up-guide), you… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
hi @hostsolutionslabs - did you go through marketing onboarding or shop onboarding? The plug-in provides… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
Hi @hostsolutionslabs - which country is your store located in? Are you seeing a modal… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
Hi @hostsolutionslabs - I apologize for the delay on this. I'm still working with our… -
Posted a reply to Customizing TikTok Catalog Feed – Image URL Override and Additional Attributes, on the site WordPress.org Forums:
Hi @l94l - our TikTok plug-in doesn't the ability for product. For the primary image,… -
Posted a reply to Main Image Missing For Variant, on the site WordPress.org Forums:
Hi @arian0009 - just following up. Could you please provide your shop code so I… -
Posted a reply to white screen while activating the tiktok plugin, on the site WordPress.org Forums:
hi @k46jyhztdv - apologize for the delay. We launched a fix for this in the… -
Posted a reply to TikTok for WooCommerce plugin causes significant performance issues, on the site WordPress.org Forums:
Thanks for sharing - I'm still in the process of investigating this one, but will… -
Posted a reply to TikTok Module Not Syncing Catalog, on the site WordPress.org Forums:
Hi @l94l apologize for the delay and thanks for your patience. Could you please update… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
@hostsolutionslabs thanks for the screen recording. Normally you would see an option to set-up TikTok… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
Hi @hostsolutionslabs - could you provide screenshots / a screen recording of you using catalog… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
Thanks - I just opened an internal ticket and reached out directly to our e-commerce… -
Posted a reply to TikTok Module Not Syncing Catalog, on the site WordPress.org Forums:
Thanks - I'm going to check further into this today -
Posted a reply to white screen while activating the tiktok plugin, on the site WordPress.org Forums:
Hi @k46jyhztdv - thank you for pointing out this issue, and the detailed information describing… -
Posted a reply to Product upload and synchronization, on the site WordPress.org Forums:
Hi @hostsolutionslabs - yes, I'll create an internal ticket for our ecommerce team to investigate.… -
Posted a reply to TikTok for WooCommerce plugin causes significant performance issues, on the site WordPress.org Forums:
Hi @l94l - thanks for sharing this feedback. We released optimizations with the v1.3.3 version… -
Posted a reply to TikTok Module Not Syncing Catalog, on the site WordPress.org Forums:
Hi @l94l thanks for reaching out. To confirm - you're referring to the TikTok catalog… -
Posted a reply to Main Image Missing For Variant, on the site WordPress.org Forums:
Hi @arian0009, thanks for reaching out. I am going to check this with our TikTok… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
Where are you trying to login? Could you send more screen shots or a screen… -
Posted a reply to Can’t connect WooCommerce catalog to TikTok Shop, on the site WordPress.org Forums:
Hi @ehungerford - yes we rolled out a broad fix that should have resolved this… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
Hi @etr316 - could you attach a screenshot of the new "account doesn’t exist" error… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
https://imgur.com/a/WK1NbRj -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
@etr316 sorry about that - for some reason, the integration is in a tricky state.… -
Posted a reply to Frontend layout issues, on the site WordPress.org Forums:
@crisis861 this is likely due to some sort of plug-in conflict between the TikTok plug-in… -
Posted a reply to Turn off the TikTok orders downloading back to WooCommerce, on the site WordPress.org Forums:
Hi @daviddabest - I shared this feedback with our product team, and we are discussing… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
@etr316 I applied a reset on our side. Could you also go back to the… -
Posted a reply to Error 500 while connecting, on the site WordPress.org Forums:
Hi @madern - would you be willing to hop on a quick call sometime next… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
hi @etr316 - sorry about that. Wordpress recently restricted our ability to reply from a… -
Posted a reply to Frontend layout issues, on the site WordPress.org Forums:
Hi @crisis861 - we do not inject any CSS, but do insert a TikTok tracking… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
@etr316 @daviddabest are either of you able to provide your TikTok shop code or website_url?… -
Posted a reply to new version wiped out our settings, on the site WordPress.org Forums:
hi @etr316 @daviddabest - there were some changes rolled out for the TikTok Shop WooCommerce… -
Posted a reply to the slowest plugin for woocommerce, on the site WordPress.org Forums:
Hi @roadlink - apologize for the delay in addressing this issue, but your concern on… -
Posted a reply to Scam like operation, no help from support, on the site WordPress.org Forums:
Hi @sorosalmos - what do you mean by the WooCommerce store forgot the connection? I… -
Posted a reply to newest version wiped out our “settings”, on the site WordPress.org Forums:
Hi @etr316 - do you mind sending through some screenshots of the issue you're experiencing?… -
Posted a reply to Error Code: 10006, on the site WordPress.org Forums:
hi @hostsolutionslabs - yes you can use the same plug-in on different sites and connect… -
Posted a reply to This is causing Link problems., on the site WordPress.org Forums:
Hi @cmccrone - we deployed a new version of the plug-in (1.3.3) on Wordpress which… -
Posted a reply to Error 500 while connecting, on the site WordPress.org Forums:
Hi @madern - are you able to mitigate this issue by using a shorter return… -
Posted a reply to This is causing Link problems., on the site WordPress.org Forums:
Thanks @cmccrone - I'll contact you directly. We are planning on releasing a new version… -
Posted a reply to Error 500 while connecting, on the site WordPress.org Forums:
Thanks for sharing @madern. Our engineering team is taking a look, and I'll circle back…