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If the customer is happy with the initial quote, a site inspection is organised to finalise the quote. Items considered at this point include the requirement of a crane, the price of which is determined by the crane company directly, ensuring the customer gets the best price.

Once the final quote has been accepted, a contract is drawn up and accepted, beyond which point, a 5% deposit of the contract price is invoiced. As a SPASA (Swimming Pool and Spa Association) member, I use SPASA contracts designed specifically for pools. Builders Warranty Insurance is purchased and evidence of this is included in the contract.

A further 5% of the contract price is invoiced, which covers the cost of the required permits.

Obtaining the permits can take 4-6 weeks, If the client's house does not have a relevant soil test, I will organise one. Within this time, the pool installation date can be set.

Once the permit is issued, an invoice for 40% of the contract price is invoiced, this payment ensures the release of the pool shell.

The site is excavated, and the pool shell is placed into position. This process can take between 2-5 days, depending on weather conditions.

Upon completion of the installation, an invoice for 40% of the contract price is finalised.

The final 10% of the invoice is finalised, and the remaining equipment, such as pumps, plumbing, heating, and lighting is installed.

The pool gets cleaned, and chemicals are finalised and made automated.

The pool is handed over to the clients, at which point the client is guided through a thorough instruction process on maintaining and using the pool and relevant equipment.