Frequently Asked Questions

You can check out as a guest, but creating an account allows you to save your shipping information, track your orders, and access exclusive promotions.

We also recommend logging in with your local social media account, such as Google or Microsoft, X, Facebook… This way, you don’t need to remember another password, and it’s easier and safer to access your order history anytime.

Click “Reset you Password” on the login page and follow the instructions to receive a password reset link via email.

Yes. Your privacy and data security are our top priorities. We use secure encryption and do not store sensitive payment information on our servers. See our Privacy Policy for more details.

Our login system uses human verification tools (such as reCAPTCHA/Turnstile) to protect your personal information and prevent automated bots or malicious scripts from accessing the website.
Please make sure the page has fully loaded and complete the “Tell us you’re human” verification before logging in.
If the verification box does not appear, try refreshing the page and then log in again.

The issue may be related to our website’s firewall. If you encounter problems, please try clearing your browser cache, switching to a different browser, or checking your internet connection. If the issue persists, please feel free to contact us for assistance.

Absolutely! We welcome all suggestions and feedback — whether it’s about our products, services, or features you’d like to see on our website. If your idea is practical, we’ll seriously consider implementing it to improve your experience. Contact us now.

We support over 10+ global currencies, including US Dollar (USD), British Pound (GBP), Euro (EUR), Canadian Dollar (CAD), Australian Dollar (AUD), New Zealand Dollar(NZD), Swiss Franc(CHF), Japanese Yen (JPY), Hong Kong Dollar (HKD), New Taiwan Dollar (TWD), Singapore Dollar (SGD), and other major currencies. You can choose your preferred currency using the currency selector — it’s located at the top of the page on desktop, and at the bottom of the page on mobile.

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods (Google Pay, Appale Pay) displayed at checkout. All payments are processed securely through our trusted payment gateways.

We also support direct bank transfers. For international customers, we recommend using platforms like Revolut or Wise to make your transfer — they’re fast, reliable, and can help you save on transfer fees.

Yes, it’s completely safe. Our website uses secure SSL encryption to protect your personal and payment information during checkout. We do not store your payment details, and all transactions are processed through trusted and secure payment gateways such as PayPal or verified bank networks.

Payment failures can happen for several reasons — for example:

• Your bank or card issuer declined the transaction.

• The billing address doesn’t match the one registered with your card.

• There are insufficient funds or temporary card restrictions.

• The payment gateway detected a potential security risk.

We recommend trying again with a different payment method, checking your billing details, or contacting your bank to authorize the payment.

Paid orders: You may modify or cancel your order within 24 hours before it enters processing or is shipped. Please contact us as soon as possible and provide your order number to request any changes or cancellation. Once your order has been processed or dispatched, it cannot be modified or cancelled.

Unpaid orders: No action is required on your part. Unpaid orders will be automatically deleted after a few days.

Yes. If you are a retailer or need a large quantity, please contact us for a custom quote.

Orders may be canceled due to stock unavailability, payment issues, or suspected fraudulent activity. You’ll receive a refund.

Once payment is completed, you will receive an order confirmation email with your order number and details.

Yes! As soon as your order is paid, we’ll send a PDF invoice to your email. If you can’t find it, take a look in your spam folder or double-check your email address.

We ship using standard courier services from China. If there are no available shipping options to your delivery address during the checkout process, it is possible that your address is not in a commonly serviced country or region. Please contact us, and we will assist you in finding alternative shipping options that can reach your location.

Yes. We ship worldwide from our warehouses in China. We have customers in over 60+ countries. If our service is not available in your country/region, please contact us for a shipping quote. If you have a freight forwarder in China, we can also ship to their address.

Delivery time depends on the shipping method you choose and your destination country or region. Below are the estimated delivery times for most locations. In some cases, your order may arrive earlier than expected. Please keep an eye on your tracking information for real-time updates.

Air Shipping: 2-3 weeks
Global Shipping: 2-3 weeks
Economy Shipping: 3–6 weeks
Bulk Shipping: ≈ 8 weeks

Please note that these are estimated timeframes. Once your order is shipped, you will receive a tracking number.

If you haven’t received the tracking email, please double-check your order email address and look in your spam or junk folder. If you still can’t find it, feel free to contact us—we’re happy to help check your order status.

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Shipping costs will be automatically displayed when you add items to the cart or go to the checkout page after selecting your country. Shipping is calculated based on weight tiers. To save on shipping costs, we recommend adding more items within the same weight range — this way, you get more value for the same shipping fee.

If our service is not available in your country/region, please contact us for a shipping quote. If you have a freight forwarder in China, we can also ship to their address.

Shipping costs can vary significantly depending on the destination, package weight size and your selected shipping method. Our system calculates shipping fees instantly based on your location and the actual or volumetric weight of the items (whichever is greater). If we were to include shipping in the product price, we’d have to raise prices across the board to cover the most expensive shipping zones — which wouldn’t be fair to customers in regions with lower rates.

Additionally, By calculating shipping fees based on actual or volumetric weight, we ensure that you only pay a fair rate that reflects your specific location and order size. That’s why shipping costs appear so quickly during checkout.

Usually yes! Most orders are delivered straight to your doorstep. Door to Door. In some cases, like remote areas, you might need to collect the package nearby. We’ll always send you tracking info so you’ll know where it is.

Yes. Tracking details will be sent to your email once your order has been dispatched. Tracking URLs: https://www.17track.net/en  and Logistics service provider’s website.
If you haven’t received the email, please double-check that your email address was entered correctly and check your spam or junk folder in case it was filtered.
If you still can’t find it, feel free to contact us, and we’ll help you look up your tracking information.

International orders may be subject to customs duties, taxes, or fees based on the destination country or region. For example, some countries, like Brazil, require a tax ID number for shipments to be processed. We recommend including your tax ID in the order notes if applicable.

Please note that these charges are the responsibility of the customer.

To speed up delivery, some items may ship separately from different warehouses.

For some lightweight but bulky items (also known as volumetric or dimensional weight goods), we may flatten the outer box to reduce shipping volume and avoid high dimensional weight charges.

This is only done for certain orders where necessary — not all items will be repacked this way.

Rest assured, the inner sealed packaging is never opened or tampered with.
In some cases, the packaging may also be adjusted due to customs inspection.

We want you to be completely satisfied with your purchase.

In the event of a dispute, it’s important to note that both the shipping fees and the payment made for the purchase will not be eligible for a refund.

We strive to provide accurate product descriptions, high-quality items, and excellent customer service to ensure customer satisfaction. However, in the event of a dispute, we encourage open communication with our customer support team to explore possible resolutions.

We recommend that buyers thoroughly review product details, specifications, and any relevant customs, import taxes, and VAT policies before making a purchase. This will help minimize the chances of disputes arising and ensure a smooth and positive shopping experience.

For more information, please visit our Refund and Returns Policy page for detailed guidelines and instructions.

If the item is defective or we made a mistake with your order,
we take full responsibility. You will receive a full refund, including shipping costs.

If the return is due to personal reasons (such as changing your mind or ordering incorrectly),
you will be responsible for the return shipping costs. The original shipping fee will not be refunded, and a small handling fee may apply.

If the issue is due to an incorrect or incomplete delivery address provided by you, or due to customs issues in the recipient’s country or region, you will be responsible for any additional costs or losses incurred.

You can cancel your order before it is shipped and receive a full refund.
If the order has already shipped, it cannot be cancelled.

Apologies for the inconvenience! Please contact us within 7 days.
We’ll send the correct item at our cost, or offer a full refund.

Refunds are issued back to the original payment method (e.g., credit card, PayPal). Depending on your payment provider, additional time may be needed for the refund to appear.

The following situations are generally not eligible for return or refund:

The item has been used or unsealed, affecting its resale value.
The return request is submitted beyond the allowed period (usually 15 days after delivery).
Customized or personalized items cannot be returned unless there is a quality issue.