The Art of the Apology
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS What makes an apology believable? And what turns an apology into a crisis of its own? In this…
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When B2B brands have to answer to consumers
Leaders of B2B brands may not expect to face a crisis where their brand is cast into the glare of public scrutiny, but it can happen. While consumers may have heard the name ‘Boeing’ mentioned in the news, most don’t have any…
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The CrowdStrike Outage
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS In July 2024, a faulty software update to cybersecurity firm CrowdStrike’s Falcon platform caused around 8.5 million Windows…
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WJH Shorts: Lululemon v Mumumelon
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSWhen a fake pop-up shop called Mumumelon appeared just five doors away from a Luluemon store in London, eyebrows…
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Boeing: Too Big to Fail?
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSS Reputational damage rarely stems from a single incident, but from patterns of failure that expose deeper cultural issues.…
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WJH Shorts: The BrewDog Controversy
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSAfter going into administration on 2nd March, the fallout for BrewDog’s investors, employees and reputation has been rapid and…
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WJH Shorts: The Anthropic Trump Feud
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSOn 27th February, President Donald Trump ordered the US Government to stop using technology from AI company Anthropic, developer…
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Trust in your brand builds crisis resilience
You might not be able to stop a crisis hitting, but you can control your brand’s reputation going into that crisis. Using a combination of long-term public relations work and consistently delivering on your promises and sticking to your brand’s…
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My CEO Did WHAT?!
Podcast: Play in new window | Download | EmbedSubscribe: Apple Podcasts | Spotify | Amazon Music | Android | Email | RSSThe Coldplay kiss cam incident in July 2025 was a great example of what can happen when a CEO…
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