Welcome to Pogo Help & Troubleshooting, your guide to fixing common Pogo issues and finding clear answers to frequently asked questions.
Whether you’re dealing with game freezes, loading problems, account access issues, or membership questions, this page brings together the most helpful information in one easy place.
If you can’t find the answer you need, you can search the official Pogo Knowledge Base or contact us so we can add it to our help section.
Frequently Asked Questions
If you can’t find what you’re looking for here, try searching the official Pogo Knowledge Base or contact us so we can add it to our help section.
How do I contact Pogo support?
Pogo support is handled through the Pogo Player Support website. Fake support sites do exist — see our Fake Pogo Support Websites page for details.
Does Pogo have a customer support phone number?
No. Pogo does not offer phone support. All support is handled online through EA via web, email, or live chat.
How do I recover my Pogo screen name or password?
Visit the Pogo sign‑in page and select “Forgot your password?” then enter your email address to receive your screen name and reset instructions.
How can I purchase a Club Pogo membership?
Memberships can be purchased directly from Pogo.com. Current pricing is $6.99/month, $14.99 every 3 months, or $39.99/year.
How do I cancel my Club Pogo membership?
Go to the Club Pogo Subscription page to cancel. You’ll keep your benefits until the end of your current billing period.
How do I send a Club Pogo Guest Pass?
Visit the Pogo Guest Pass page, enter your name and your friend’s name or email, add a message, and click the + button. You can send up to 10 passes per day.
How do I use a Club Pogo Guest Pass?
Check your email for the message from your friend and click Get Your Free Guest Pass. You’ll need a free Pogo account to redeem it. After 30 days, your account returns to free status. For more details, see our Club Pogo Guest Pass page.
What are Pogo Gems and how do they work?
Pogo Gems are a virtual currency used to buy premium items such as badges, hidden object episodes, and power‑ups. Club Pogo members receive discounts. Learn more on our Pogo Gems page.
What are Pogis and how do I earn them?
Pogis are points earned by completing Daily, Weekly, and Premium challenges. Harder challenges award more Pogis. Pogis unlock rewards such as power‑ups, badges, and Gems. See our Pogi Constellations page for details.
Where can I find Pogo coupons and deals?
Pogo rarely offers coupon codes, but you can save through Guest Passes, seasonal sales, and events like Black Friday and 25 Days of Pogo. See our full guide: Pogo Coupons, Deals and Sales.
How do I fix freezing issues in Pogo games?
Freezing is usually caused by monitor refresh rate or GPU hardware acceleration settings. Both are quick fixes. Visit our Solve Freezing Issues in Pogo Games page for step‑by‑step instructions.
Where can I find video tutorials for Pogo games?
Joy’s YouTube Page offers helpful Pogo tutorials, event guides, and playthroughs.
What do AFK, BRB, and WTG mean in Pogo chat?
AFK means “away from keyboard”, BRB means “be right back”, and WTG means “way to go”. See our full list on the Pogo Acronyms page.
How can I check if Pogo is down right now?
Visit DownForEveryoneOrJustMe to see if Pogo is down for everyone or just you. If it’s only you, try switching browsers.