From the Phaneuf family, who has made funeral service a generation-long legacy, to our part-time personnel, our mission is to give you the best support possible during a difficult time. We understand that a death can be a very sensitive and private matter and we thank you for placing your trust with Phaneuf Funeral Homes & Crematorium. Click on any of the staff members below for complete bio and contact information.
Call Our Care Team: 603-625-5777
Full-Time Staff
Licensed Staff
Arthur O. “Buddy” Phaneuf, CFSP, CPC
President and Licensed Funeral DirectorArthur O. “Buddy” Phaneuf CFSP, CPC, is a fourth generation funeral director and has been running the family funeral business since 1989. Prior to his time in funeral service, he worked in Washing...
Michele M. Phaneuf-Plasz
Licensed Funeral DirectorMichele is a fourth-generation funeral director, working in the industry since 1997. She is the Vice President of Phaneuf Funeral Homes and Crematorium where she works alongside her siblings. She hold...
Aaron Spiritos
General Manager and Licensed Funeral DirectorAaron attended the University of Vermont, where he earned a B.S. in animal sciences and biology. After graduating, he worked as a chef for several years in Vermont and the greater Boston area, develop...
Roger L. Gosselin CFSP
Licensed Funeral DirectorRoger is a licensed Funeral Director and the Operations Manager at the Cremation Society of New Hampshire since 1995. He received his degree in funeral service from NEI at Mount Ida College and is a f...
Mandy Desmarais
Licensed Funeral DirectorMandy is a graduate of Manchester Central High School, and she attended Phoenix East Aviation in Daytona, Florida. She joined the team in November 2009, and graduated magna cum laude from FINE Mortuar...
Madison Smith
Licensed Funeral DirectorA Kansas native, Madison relocated to New England to reconnect with her extended maternal family and to pursue a career in the funeral industry. She began her funeral service career in 2009 and is a m...
Mark P. Gomes, CFSP
Licensed Funeral DirectorMark is a first generation funeral director and started his profession in funeral service in the fall of 1989. He graduated Magna Cum Laude from Franklin Pierce College in 1993, with a B.S. degree in ...
Stephanie Klisz
Licensed Funeral DirectorStephanie is a first generation funeral director, and graduate of the New England Institute at Mount Ida College where she was a member of the Pi Sigma Eta Mortician's fraternity. She is originally fr...
Amanda Earl
Licensed Funeral DirectorA California native, Amanda relocated to New England to pursue her degree in funeral service. Prior to being a funeral director, she had a career in management and was a licensed Esthetician and Massa...
Mark Johnson
Licensed Funeral DirectorMark Johnson is a third-generation funeral director, following in his father’s and grandfather’s footsteps. He owned and operated the Cate & Johnson Funeral Home for almost 40 years. After a recen...
Max Christensen
Licensed Funeral DirectorMax is a first-generation funeral director and graduate from the New England Institute at Mount Ida College in Newton MA in 2010. He joined Phaneuf Funeral Home and Crematorium in 2020 and looks forwa...
Alicia Applebee
Licensed Funeral DirectorAlicia is a Nashua native. She graduated from Nashua High School North in 2008, and went to the New England Institute of Mortuary Science at the former Mount Ida College in Newton, MA, graduating as p...
Jonathan Wolf
Licensed Funeral DirectorJonathan is a 3rd generation funeral director in his family, following his grandfather, G. Stanton Giberson and his uncle Gregory A. Giberson. He was raised and educated in Nashua, attending both pub...
Ellen Niskala-Hoyt
Licensed Vermont Funeral DirectorEllen attended Keene State College where she graduated with a B.S. degree in Safety Studies. She later attended FINE Mortuary College while fulfilling her apprenticeship with Phaneuf and the Cremation...
Emma Crews
Licensed Funeral DirectorEmma attended the State University of New York at Potsdam where she graduated with dual B.A. degrees in archaeological studies and anthropology. After graduation, she worked as a cultural resource man...
Megan Demers
Licensed Funeral DirectorMegan is a NH Licensed Funeral Director and Embalmer. She graduated from FINE Mortuary College in 2025, with salutatorian honors. Her career in funeral service started elsewhere, and she joined our te...
Doug Gilman
Licensed Funeral DirectorDoug is a first-generation funeral director from Florida, and attended Mortuary College in Houston, Texas. He found his calling in the funeral industry, helping families weave their paths through the...
Patrick Barclay
Licensed Funeral DirectorPatrick is a first-generation funeral director born and raised in Manchester, NH. While fulfilling his apprenticeship at Phaneuf Funeral Home, he attended FINE Mortuary College graduating with an Asso...
Emma G. Kelly
Licensed Funeral DirectorEmma is a lifelong New Hampshire resident. In 2021, she graduated with high honors from the Commonwealth Institute of Funeral Service in Houston, TX, earning an associate degree in mortuary science. S...
Charlotta Charbarneau
Funeral ApprenticeCharlotta was born and raised in Tucson, AZ, where she graduated from Pima Community College with a degree in History and Anthropology, and presided as president of the Archaeology and Tabletop Gaming...
Tyler Call
Funeral ApprenticeTyler is the first of his family to be working in funeral service. He was born in New Hampshire, and raised in Florida. After enjoying many years of fun in the sun, he moved back to New Hampshire to b...
MacKenzie Shepard
Funeral ApprenticeMacKenzie is the first in his family to go for his funeral director’s license. He was inspired by his grandfather’s decades of hard work supporting the industry and the love he shared for his comm...
Jess Matthes
Funeral ApprenticeJess will be a first-generation funeral apprentice, graduating soon from North Shore Community College. She found her passion for funeral services while working through the pandemic as a laboratory te...
Administrative & Support Staff
John Phaneuf
ComptrollerJohn is Phaneuf’s new chief accounting officer. He is a 2016 graduate of George Washington University in Washington, DC, with a degree in economics. He grew up working at Phaneuf Funeral Home and Cr...
Nicole Phaneuf
Administrative AssistantNicole joined the company in June 2007. Before coming here Nicole had worked throughout the United States as a pastry chef, a profession she fostered after graduating magna cum laude from Johnson & Wa...
Tricia Fishel
Administrative AssistantTricia joined the firm in 2012. Prior to employment with Phaneuf, Tricia worked in the real estate industry for fifteen years. She is a graduate of The New Hampshire Institute for Therapeutic Arts and...
Linda M. Shaughnessy
Administrative AssistantLinda began working at the firm in April of 2006. Most of her work experience has been in Massachusetts and Florida. Linda has lived in Manchester for the past 4 years. She has 2 children, 2 cats and ...
Vera Morozova
Administrative AssistantVera joined the firm in July 2007. She was born and lived in Russia before moving to the United States in 1998. Vera became a US citizen in 2007. Previously she worked as an office manager and funeral...
Lyudmila “Lucy” Pustovalova
Maintenance and HousekeepingLucy was born and raised in Russia. In April of 1998, Lucy married Vladimir and started her own family. In 2000, Lucy and her family made an unexpected move to the United States. She has 5 children in...
Sarah Ealey
Funeral Service AssociateSarah is a caring, grounded person who appreciates the simple things in life. She enjoys spending her downtime with her daughter, camping, or going for long drives. She values time at home, meaningful...
Susan Auger
Administrative AssistantSusan came to Phaneuf in 2023, as a service attendant, new to the funeral industry. She is passionate about serving others, and in 2024, she became part of our administrative team.
Susan is a life-...
Jessica Labulis
Administrative AssistantNew to the funeral industry, Jessica joined the company in 2024, as an Administrative Assistant. With more than 20 years of experience in customer service with a variety of clients, Jessica brings out...
Molly Hamoui
Funeral Service AssociateMolly is dedicated mortuary science student currently attending Fine Mortuary College. Originally from Rhode Island, she recently relocated to New Hampshire to further pursue her career in funeral ser...
Holly Bos
Funeral Service AssociateHolly, a Chicago native, attended Worsham College of Mortuary Science in Ilinois, and graduated in 2025. During her time there, she was part of Pi Sigma Eta funeral directors’ fraternity. Holly rel...
Susan Walsh
Administrative AssistantA Florida native, Susan moved to New Hampshire in 1988, where she met her husband, Greg. She has spent most of her career in the medical insurance industry and brings extensive customer service experi...
Transfer & Crematory Staff
Kris Gosselin
Crematory ManagerKris is a lifelong resident of the Granite State, and has been working for the Phaneuf family since 2004. Kris has also worked in construction and telecommunications management. Kris is the funeral ho...
Paul Roy
Funeral Service AssociatePaul is a lifelong NH resident having grown up in Goffstown, resided in New Boston and the last 11 years in Bedford. Paul retired from Bedford Police after 24 ½ years of full time law enforcement and...
Chad Groulx
Funeral Service AssociateChad Groulx was born in Lowell, Massachusetts, and grew up in southern New Hampshire. He comes from a management and customer service background. Prior to working at Phaneuf, he managed an indoor gun ...
Griffin Thompson
Funeral Service AssociateOne of Griffin’s passions is creating and building things. Whether it was tinkering with gadgets, crafting intricate pieces of art, or constructing elaborate structures, or knocking down walls to re...
Timothy Lamkins
Funeral Service AssociateTimothy moved to NH in May 2024 from Springfield, MA. He got his Associate’s Degree in Business Administration from Holyoke Community College. In his spare time, Tim is deep in the wilderness with h...
Elliott Johnson
Funeral Service AssociateElliott is an Army veteran who served in the 82nd Airborne Division, bringing a unique blend of leadership, discipline, and problem-solving skills to his work. Born in Delano, California, and raised i...
Dominique Gibson
Funeral Service AssociateDominique, from Oregon, resides in Manchester, with her beloved cat, Poe. A former restaurant manager, Dominique enjoys quiet moments with a good book and has a deep appreciation for storytelling, whe...
Staff Highlight
John B. Phaneuf, Director Emeritus
John officially retired from the firm in 1995 after 40 years of service. During his tenure as a director and later as President and owner, he turned a small west side funeral home into one of the largest funeral service providers in the state. He was the visionary behind many of the services and offerings the firm provides today. He attended St. Anselm’s College and received his degree in funeral service from the New England Institute in Boston. In his retirement, he plays croquet professionally and travels extensively. He and his wife of over 40 years, Paula, reside in West Palm Beach, FL and Newcastle, NH. While no longer active in funeral service on a day-to-day basis, he is still considered a valuable resource to the firm as they continue to expand and provide the highest level of service to the families they serve each year.
We have developed an end-of-life planning guide to help families answer important questions as they plan their final wishes.
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