Particle energy

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Frequently Asked Questions & Answers

Here are the most recently submitted questions and answers. If you want even more information, you can go to our FAQ page and search for answers there.

Sometimes electricity is included in the rent. If it is not, you need to notify us of your move at Partille Energi to start an electricity contract from the day you move in. If you had an electricity contract for your previous accommodation, you should cancel it.
You also need to sign an electricity purchase agreement with an electricity supplier if you don't have an agreement that you can move with you.
If you do not choose a company, you will automatically receive your electricity from Göteborg Energi Din El AB.

The pressure in the central heating system should be approximately 1 bar. This will distribute the heat evenly throughout the house. The pressure is often lower in the summer and higher in the winter.

  • To fill, open the fill valve.
  • Keep an eye on the pressure gauge while you fill up with water?
  • Close the tap when the pointer reads 1 bar.

You can get tips and advice on how to set up and maintain your district heating system by looking at our Tips for you with district heating

Currently, there are products for sale to private customers on the market that can perform these services. We are currently reviewing whether we can include it in our product range. However, if you want to be able to control your equipment right now, you as a customer must purchase it yourself.

Click here to access Ngenic Tune 
As a customer, you can purchase and install the product yourself if you wish. It can be purchased through various retailers or directly online. 

No, with the new type of electricity meter that must be installed at the customer's premises by January 1, 2025, the meter does not need to be replaced when installing solar cells. However, the installer must still notify us when the system is complete and we must inspect the installation before it can be put into operation. 

The more electricity and power you use, the larger the main fuse you need.

Contact an electrician to change the fuse size up or down. Below you can see the approximate power draw that the different fuses can handle.

Fuse size maximum power output
16A 11kW
20A 14kW
25A 17kW
35A 24kW
50A 35kW
63A 44kW

For GDPR reasons, this is not HAN-porten on your electricity meter activated from the start.
Welcome to contact our Customer Service and we will help you with that. 

If you as a customer have a power component in your electricity network fee, you will be billed for the hour(s) you use the most electricity, i.e. your power peak. You can influence how high this peak is. If you have many appliances that use electricity at the same time, the power peak will be higher than you can spread the usage between different hours.
The variable power charge on your invoice is based on the highest power value each month.

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