Supercharge Your
Business with SMS
OtterText is your all-in-one SMS solution for automating and engaging with ease. Boost sales, streamline operations, and leave your competition in the dust. Explore supercharged features built with your needs—and a sprinkle of awesomeness.
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Filter by Category
Abandoned Cart
Send automated reminders to customers with abandoned carts, encouraging them to complete their purchase with timely, personalized SMS
Audience Segmentation
OtterText lets you slice, group, and target your audience based on anything you track — past purchases, time since last visit, products browsed, member status, gender, location, lifetime value, and more. Better yet? Let our AI do it for you.
Automated Invoicing
Automatically create and send invoices via text, saving time and streamlining your billing process.
Automation
OtterText helps you drive revenue, loyalty, and engagement — automatically.
Birthday Promotions
Make customers feel special with an exclusive birthday reward. Personalized messages boost loyalty and give them a reason to celebrate with you.
Branded Experience
Tailor your chat widget to match your business’s brand, ensuring a consistent and professional experience for your customers.
Convenient for Customers
Customers can pay directly through SMS, making the payment process fast and convenient without needing an app.
Customer Insights
View key customer information like purchase history, activity, and custom tags—all in one place.
Customer Profiles
Target more accurately using real-time customer data. Personalize every email based on behavior, preferences, and tags.
Email Automations
Set it and forget it. Automate personalized emails triggered by customer behavior, actions, or timelines.
Email Campaigns
Send one-time blasts or scheduled newsletters to keep your audience informed, engaged, and coming back.
Email Marketing
OtterText is built for SMS — but email makes it even stronger. Use email for what it does best: long-form content like newsletters, blogs, press releases, and storytelling. Combine the immediacy of text with the depth of email to build lasting customer relationships.
Email Templates
Choose from over 30 customizable templates to create and send on-brand emails quickly and easily. No coding required.
Fast Payment
Receive payments instantly, reducing delays and improving cash flow.
File Attachments
Easily send invoices, receipts, or product images directly through the inbox.
Freebie Offers
Reward customers with a free item or service after a set number of check-ins or purchases. Keep them coming back while creating memorable brand experiences.
Google Review Requests
Prompt happy customers to leave a Google review after a visit or purchase. Improve your online reputation and rise in local search with minimal effort.
Lead Assignment
Distribute conversations among team members for personalized follow-ups and better collaboration.
Loyalty
Build lasting relationships through effortless, automated rewards. Smarter than a punch card, more powerful than points apps — and it all runs on autopilot.
New Customer
Automatically add new customers to your OtterText marketing list for instant engagement and follow-ups.
New Fulfilled Order
Notify customers instantly when their order is fulfilled with a personalized SMS, providing tracking information and next steps.
New Order
Push new order details into OtterText to trigger order-related SMS campaigns, keeping customers updated and informed.
New Refund
Automatically trigger SMS notifications when a refund is processed, ensuring customers are promptly informed of any changes.
Next Purchase Promos
Send targeted offers after a purchase or reward redemption to encourage the next visit. Perfect for keeping momentum going and increasing purchase frequency.
Payments
OtterText’s Text-to-Pay feature allows you to easily send invoices directly via text, enabling your customers to pay instantly with a secure link.
Points Expiring Alerts
Create urgency by reminding customers when their points or rewards are about to expire. Drive traffic back to your business before those points go to waste.
Real-Time Tracking
Monitor your campaign performance in real time, ensuring you're always on top of results.
Response Templates
Save time with pre-built replies for common questions, bookings, and promotions.
Secure Payments
All transactions are securely processed, with encryption and full compliance for peace of mind.
Shipping Notification
Keep customers informed with real-time shipping updates as soon as their order ships.
Simple Integration
Easily integrate with Stripe or Payroc to accept payments via credit/debit cards or digital wallets.
Smart Tagging & Sorting
Automatically categorize conversations and assign specific team members to manage them.
Web Forms
Turn every SMS form into an email collection tool. Grow your list effortlessly while staying compliant.
What’s New
Be the first to know about product updates, new features, and enhancements with our email release notes and updates feed.
Winback Campaigns
Automatically reach out to customers who haven’t visited in a while. Send a timely incentive—like a coupon or exclusive offer—to bring them back through the door.
Zero Transaction Fees
We don’t charge any additional transaction fees—just pay the fees associated with your chosen integration.
Customizable Message Templates
Save time with pre-built templates for quick message creation that fits your brand.
Carrier-Specific Targeting
Tailor your campaigns by sending messages to specific carriers for better delivery rates.
Flexible Campaign Size
Choose from various campaign sizes to suit your audience, whether you're just starting or scaling up.
Smart AI Messaging
Let AI generate concise messages under 160 characters for SMS to maximize your reach and minimize costs.
Comprehensive Data Export
Easily export campaign data to analyze performance and optimize future campaigns.
AI Reputation Specialist
Let our AI Reputation Specialist intelligently craft and personalize review invitations and replies, saving you time while ensuring engagement with your customers.
Review Automations
Automate review requests and reminders to encourage more reviews from your satisfied customers, ensuring you never miss an opportunity for feedback.
All-in-One Inbox
Consolidate reviews from all your platforms into one easy-to-manage inbox, making it easier to stay on top of feedback and reply promptly.
Comprehensive Reporting
Gain valuable insights with robust reporting that tracks total reviews received and detailed attribution, helping you understand the impact of your review strategy.
Contact Profiles
Each review is automatically synced to your customer profiles, so you can track feedback, interactions, and customer history in one secure place.
Mobile App
Manage your reviews anytime, anywhere. With the OtterText mobile app, you can stay connected and respond to reviews, even when you're on the go.
AI Copy Assist
Let AI handle your message writing, so you can focus on sales. Create and send compelling campaigns in bulk, faster than ever.
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Easily Manage Your Reviews, Build Trust, and Grow Your Business
Reviews
Easily Manage Your Reviews, Build Trust, and Grow Your Business
Bulk Texting
Never miss a lead, even when you’re closed, with automated texts that keep them engaged.
Grow Your Audience
Color-code your messages and assign them to team members with ease. Stay organized and ensure the right person handles every message.
Inbox
Color-code your messages and assign them to team members with ease. Stay organized and ensure the right person handles every message.
AI-Powered Reviews
Quickly respond to positive or negative reviews with AI-generated replies. Keep your brand polished and customer relationships strong.
After-Hours Automated Responses
Automatically send responses to customer inquiries that arrive outside of business hours, letting them know when they can expect a follow-up.
Add Users & Share Access
Create sub-accounts for team members, granting access to all features with customizable permissions.
Zapier Integration
Connect OtterText to over 1,000+ apps via Zapier, streamlining your workflow and automating data transfers.
Unlimited Contacts
Grow your contact list without limitations; add as many subscribers as you need, with no cap on numbers.
Website Chat
Allow visitors to chat with your support team directly through your website, improving customer engagement.
Webforms for Opt-In
Build SMS opt-in lists effortlessly with our customizable webforms, perfect for growing your subscriber base.
Web Chat
Engage with your customers directly from your website using our integrated web chat feature.
Warm Up Your List
Learn how to gradually introduce new contacts to your texting campaigns to increase engagement and minimize opt-outs.
Virtual Mobile Numbers
Get a dedicated number for your business to receive SMS from anyone, even if you haven’t texted them first.
Validation & Carrier Lookup
Instantly identify invalid phone numbers and carriers to improve delivery rates and campaign success.
Two-Way SMS Chat
Engage in real-time conversations with customers and staff using our intuitive two-way SMS chat platform.
Track reviews
Monitor your Google Reviews in real-time, keeping track of customer feedback to improve your services and reputation.
Toll-Free Texting
Deliver SMS campaigns and have two-way conversations using a verified toll-free number for U.S. and Canadian customers.
Text to Vote
Engage your audience by allowing them to vote via text, providing valuable insights and customer opinions.
Text to Join Automation
Automate the process of adding new subscribers to your SMS list when they text your custom keyword.
Text to Join
Grow your subscriber list by inviting people to join your text alerts with a simple opt-in via text message.
Text Marketing Lists
Organize your contacts into different groups and lists for improved SMS communication and campaign management.