A framework, methodology, and toolset for aligning organisational governance, risk, compliance, IT operations, and business continuity into a single cohesive system.
Organisation Service Management (OSM) is an automation and configuration suite that integrates Governance, Risk & Compliance (GRC), IT operations, vendor management, and business continuity into a cohesive, auditable system.
Using a configuration-as-code approach, OSM ensures repeatability, auditability, and alignment to international standards — with full tenant ownership and no vendor lock-in.
Modular, interconnected components that address every layer of organisational governance and operations.
Information Security & Risk Management aligned to ISO/IEC 27001:2022 and ISO/IEC 27002:2022. Machine-readable risk registers, control frameworks, and Statement of Applicability generation.
People, Roles, Training, and Competence Management. Tracks personnel roles, responsibilities, security awareness training records, and competence evidence against compliance requirements.
Vendor and Third-Party Management. Structured vendor registers, supplier risk assessments, contract tracking, and dependency mapping for supply chain security compliance.
Configuration and Change Management. Asset configuration baseline tracking, change advisory workflows, CI/CD integration for configuration drift detection, and impact analysis.
Central automation engine for scheduling, synchronisation, and disaster recovery support. Coordinates cross-module workflows, event-driven triggers, and multi-tenant data pipelines.
Business Continuity Management aligned to ISO 22301:2019. Business impact analysis, recovery time objectives, continuity plans, and exercise tracking with automated evidence collection.
OSM provides built-in schema mappings and control frameworks for leading international and Australian standards.
Schemas, connectors, and tooling published under the OrganisationServiceManagement GitHub organisation.
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Small to medium technology businesses without dedicated security or risk teams who need structured, affordable compliance without the enterprise price tag.
Service providers and registrars under ISO 27001, ACSC ISM, or auDA compliance requirements who need automated evidence collection and ongoing compliance maintenance.
Organisations already using Atlassian, Microsoft 365, AWS, Azure, PagerDuty, Tenable, or Intruder.io who need GRC capability that integrates rather than replaces.
Whether you need a compliance gap analysis, a GRC automation roadmap, or hands-on deployment support with an OSM Guardian consultant — we're here to help.
OSM Guardian Consulting — available through ZOAK Solutions for deployment, maintenance, and accreditation support.