We are seeking a professional and customer-focused Call Center Agent to manage inbound and outbound calls. The successful candidate will assist customers with inquiries, provide product information, resolve complaints, and ensure a positive customer experience. Responsibilities include answering calls promptly, maintaining accurate records, following company scripts, meeting performance targets, and escalating complex issues when necessary. The ideal candidate has excellent communication and listening skills, strong problem-solving ability, basic computer literacy, and the ability to work in a fast-paced environment. Previous call center experience is advantageous. This role requires professionalism, patience, teamwork, and a target-driven mindset to achieve customer satisfaction and business goals.