FAQ


Maintenance packages may be purchased with an organizing package or by themselves.
When purchasing a maintenance contract, you will receive a discount off the initial organizing package.

As one of their main jobs, Professional Organizers help clients reduce excessive clutter in their home or office. They aim to help individuals and business owners take control of their surroundings, their time, their paper, and their systems for life.

Professional Organizers offer a wide variety of services, from designing a functional closet, to organizing a move. For homeowners, a Professional Organizer might plan and reorganize the space of a room, improve paper management, or coach in time management, or goal setting. In a business setting, Professional Organizers work closely with their clients to increase productivity by integrating paper-filing, electronic organization, and employee time-management.

There are many great reasons to hire a professional organizer. Some of my favorites include:

  • It can be overwhelming to tackle your clutter by yourself. Having an experienced professional takes away the stress and teaches you how to keep it organized! Everyone needs a fresh perspective every once in a while.
  • NO JUDGMENT – We’ve seen it all, so you won’t have to worry about our reaction, no matter the condition of your home. This is our job and what we do best.
  • We LOVE to organize!
  • Being a professional organizer means you (almost) second as a therapist. We hear and see a lot and have learned to use our listening skills and compassion at its highest levels.

The only preparation needed is to have any recommended organizing products purchased ahead of your session and to be ready to make decisions about what you’d like to keep, donate, or discard. There’s no need to tidy up beforehand – we actually prefer to see your space as it’s typically used. This helps us understand how your home functions day to day and where items naturally tend to accumulate, allowing us to create systems that work better for real life.

We can work with hoarding-related projects only when the environment is safe and a licensed counselor is actively involved during sessions. Projects that include biohazards – such as rodents, animal waste, or other unsafe conditions – are not within our scope of services.

When a project qualifies, pricing will be custom quoted during the consultation rather than following standard hourly rates. This allows us to properly assess the level of support and resources required.

We specialize in home and business organizing. This includes, but is not limited to, bedroom, closet, kitchen, living room, home office, kid’s playroom, craft room, garage, documentation/papers, backstock, file, and storage organization. 

We also offer packing/unpacking services and maintenance plans.

There are several ways to contact us to schedule an appointment:
Email: [email protected]
Phone: 205-810-1690 – Birmingham, 256-808-2711 – Huntsville

Or, you can complete a contact request through our Contact Form.

We accept debit and credit cards. Organizing services are billed at $69 per hour, per organizer. After your estimate is provided, you’ll receive a service agreement and invoice through Square. Single-day projects require payment in full upfront. Multi-day projects require a 50% deposit to secure your session dates, with the remaining balance due after completion based on the total time used. Product sourcing is quoted separately – you can find these details on our pricing page. Project estimates are provided after reviewing photos/videos and details sent by text or in-home assessments.

Check out our organizing packages page for hourly rates and some of our popular packages.

We will encourage you to declutter according to your comfort level, but we absolutely will NOT force you to throw anything away. We understand that certain belongings have sentimental value. Remember, we work for you!

Feeling hesitant is completely normal. We create a supportive, judgment-free environment and meet you where you are. Our goal is to help your space work better for you, without pressure, criticism, or expectations.

We provide light dusting, wiping, and sweeping in the areas we are actively organizing. Deep cleaning is not included in our services. If a space requires more extensive cleaning, we recommend scheduling that separately, after your organizing sessions.

You only need to be present during the decision-making (purging) portion of the session. After that, you’re welcome to step away. If questions come up, we ask that you’re available by phone or text so we can keep the project moving smoothly.

There will be a release form that you will sign concerning before and after pictures of our session(s). We will not list any personal information about clients on the website. Your identity will be confidential and we will only use the photos that you’ve agreed to, or none at all.

Payment depends on the scope of your project. Single-day projects require payment in full upfront. Multi-day projects require a 50% deposit to secure your session dates, with the remaining balance due after completion based on the total time used. All payment details are outlined in your service agreement and invoice prior to scheduling.

Client satisfaction is important to us, and we are committed to delivering high-quality organizing services. Due to the time, preparation, scheduling, and staffing required for each project, all organizing services are non-refundable. Organizer assignments are based on availability and scheduling needs, and specific organizers cannot be guaranteed. This policy applies regardless of which organizer or organizing team is assigned. If you choose not to continue with your services, your organizing package may be transferred or sold to another party.

The client’s organizing package expires ONE YEAR after the last scheduled session date. Any time not used after the one-year period will be terminated and unusable.

We focus on organizing, not moving. While we’ll reposition lighter items as needed, our team does not move heavy furniture, appliances, or large amounts of moving boxes.

For the best results, we recommend having boxes and larger items placed in their general areas before your session. That way, we can spend your time creating functional systems instead of shifting items around.

No, we do not remove trash from inside the home or office. During  our organizing session, any trash we find with be placed in trash bags provided by our client. At the end of the session, we will place the bags in a designated area for you to dispose of. 

Though it seems organizing and personal assistance should go hand in hand, at OWL we only participate in activities that are related to the organization/system creation of your home. We do not offer anything outside of the realm of organizing – including, but not limited to: picking up dry cleaning, packing for vacations, cleaning, etc.

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Hours of Operation: MON-SAT 9:00am-6:00pm
OWL is closed on Sunday.