Accessibility Statement
Optimile NV is committed to making our software platform, web app, and mobile applications accessible to all users, regardless of disability. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the requirements of the European Accessibility Act (Directive (EU) 2019/882), as transposed into applicable national laws, including relevant Belgian legislation.
Conformance status
We are currently partially compliant with WCAG 2.1 Level AA. Some parts of our content do not yet fully conform to the standard, as detailed below.
Products covered
- Ad hoc app: Web app for ad hoc charging sessions.
- Charging app: Mobile app for charging locations and sessions.
- CPO/MSP platform: Software platform for charging point operators (CPO) and mobility service providers (MSP).
Known accessibility issues & timelines
We are actively working to resolve identified barriers. Target dates are estimates based on current technical assessments. Should any remediation impose a disproportionate burden or require fundamental alterations, we will update this statement and provide accessible alternatives in the interim.
| Product | Known Issue | Impact | Target Fix |
|---|---|---|---|
| Ad hoc app | None identified | Fully conformant to WCAG 2.1 AA. | N/A |
| Charging app | Button input size too small | Buttons that are too small are difficult to activate for users with motor impairments. | Q2 2026 |
| CPO/MSP platform | Insufficient color contrast | Low contrast makes text difficult to read. | End of 2026 |
| Unlabeled form fields | Screen readers cannot identify field purpose. | End of 2026 | |
| Missing language attribute | Causes screen readers to mispronounce content. | End of 2026 | |
| Indiscernible link text | Links such as “Click here” lack context for screen readers. | End of 2026 | |
| Incorrect list structure | Disrupts semantic structure for assistive technology. | End of 2026 | |
| Disabled zoom and scaling | Prevents low-vision users from enlarging text or details. | End of 2026 | |
| Missing select menu names | Dropdowns lack accessible names for screen readers. | End of 2026 | |
Feedback & accessible alternatives
If you encounter an accessibility barrier or need content in an alternative format, please contact us. To help us respond efficiently, include the platform name, a description of the problem, and the assistive technology or browser you were using.
- Email: product@optimile.eu
- Response time: We aim to respond within 2 business days.
Enforcement procedure
If you are a user in the European Union and are not satisfied with our response, you have the right to escalate your complaint. As Optimile NV is headquartered in Belgium, you may contact:
- The Federal Public Service (FPS) Economy
- The designated enforcement body in your respective EU member state.
Commitment to continuous improvement
We are building an internal Design System grounded in WCAG 2.1 AA to ensure future components and updates are accessible by default. Our teams receive regular training on accessibility best practices, and we conduct periodic audits and user testing to maintain compliance. This statement is reviewed and updated at least annually or when significant platform changes occur.
Commitment to continuous improvement
- Prepared: June 12, 2025
- Last reviewed: March 6, 2026
- Assessment method: Self-assessed by our internal team of developers and usability experts.
